Can't update my payment info

[Leucistic]

Plan

Premium

Country

France

Device

Desktop / Laptop / PS4 / Smartphone

Operating System

Windows 10 / Android / Chrome

My Question or Issue

Hi, 

My previous credit card has expired and so my last payment didn't worked.

I wanted to update my payment info with my new credit card, but I get stuck when selecting Credit Card, saying "Loading. Please wait ..."

Can't do anything else. I've read in the FAQ that I should try to go back to Free plan and retry, which I did without any luck.

Can you please help so that I can get back my Premium account and enjoy music with having all those boring ads !

Thanks!

[Bittencourt]

Bonjour @Leucistic, thanks for writing!

I'm sorry about that. I see you tried using your mobile.

Could you please try again, this time using different browsers (if necessary) in your computer? Don't forget to clear cache/cookies before.

Hope this helps!

[Leucistic]

I tried on my smartphone, on my desktop.
I tried in private browsing as well.

And the screenshot provided is from my desktop, but I edited it to show only the relevant information.

[Bittencourt]

Ok @Leucistic,

In this case I suggest you to get in touch with the Accounts team from any of the Spotify social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook.

Just send them a private message with your account's email address and username and they will take a closer look at this.

Hope this is more helpful!

[Leucistic]

Thanks ! I was looking for this support page for hours without finding it !

[Bittencourt]

You're welcome, @Leucistic!

I hope you have the issue solved by now.