Cancel audiobooks+

[SHanson2]

None of the below information is required. However, the more you provide the easier it will be for us to try and 

Country

Premium Family plan

Device

Samsung Galaxy s24

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I recently added audiobooks+ and audiobooks+ for plan members for 11.99 each to my family plan subscription. Both add-ons claim you can cancel anytime. I can not cancel audiobooks+. I've read all the help articles and followed the instructions. When I finally get to "manage add-on" I am unable to click anything except "manage listening hours" which does nothing. I've tried managing through the app, through Spotify.com, and through Google play. I just want to keep my premium family plan, my audiobooks+ for plan members add-on, and cancel audiobooks+ for myself, the plan manager. I really think there is some kind of glitch preventing me from canceling, as I have followed all instructions. Any help would be appreciated!

[Billy-J]

Hey @SHanson2, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

[BryanSpoon]

Exactly the same here. One says manage online the other days in the app but not in Google play.

[netty725]

I had the same problem and contacted customer services. They sorted it for me in a few minutes. 🙂

[Hanamarma]

This!! I had to cancel Spotify altogether after 3 chats with Spotify customer service where they said they fixed it--and never did. I wonder if it was because I was paying through Google subscriptions, but I could either cancel my entire subscription--or just. keep. getting. audiobooks+. The last customer service person said I had resubscribed and that's why I was charged again. NOPE! So frustrating.

[Zenbirder]

Can anyone tell me how to cancel the audiology add on subscription? It says " cancel anytime " but I am being sent around in circles. I am still on the free trial but do not want to continue. 

Please help 🙏 

[rmgj]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

How do you get help from spotify and how can I cancel my audiobook addon as there is now here in "ma

[sptfyuser1999]

is super frustrating, im having the same issue, have tried to cancel through the app on my phone, the app via my laptop and through the web browser and its given me the run around. contacted customer support and the first person dropped out of the conversation, the second person successfully cancelled but it did take nearly an hour of messaging to sort out