Cancelling subscription

[hancus123]

I cancelled my subscription while it is still a pending transaction 
Would they charge me even though I cancelled it? Or can I ask for my money back? 

[Aimee_T]

Hey @hancus123, we welcome to the Spotify Community!

If the payment shows as pending/pre-auth, that means that no money's been taken. The funds should reappear on your statement soon. 

Let us know if you need anything else, we're here for you 🙂

[Bobbyblack]

I cancelled my Spotify several time but the money has still been taken out of my account. This is the third message I've sent and I've had no reply.

**(screenshots containing email removed for security)**

[Melody]

Hey there, @Bobbyblack

Sorry for the delay!

If you've canceled but you're still being charged we'd recommend firstly checking you don't have a second account. Don't worry, you can do that with these steps:
https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

If this doesn't help, we'd suggest contacting Support one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

They'll be able to look in more detail behind the scenes.

We hope this helps!

/M