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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7962 Views
  • 23 replies
  • 2 likes
  • 7962 Views
  • 23 replies
  • 2 likes

Can't Activate Premium Using Globe Prepaid

Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscriptions it said: 'try spotify premium free' I clicked on it an...

  • Newbie
  • Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscrip...
  • revlys
  • Casual Listener
  • 1694 Views
  • 1 replies
  • 0 likes
  • Account
    globe
    Help
    philippines
    Premium
    prepaid
    Spotify
  • 1694 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium student account for only one month?

I have one month until my father is getting our family a family spotify account. Is it possible to do the 4.99 student discount for premium for only one month? Or when you sign up are you committing to paying a full 12 months?

  • Newbie
  • I have one month until my father is getting our family a family spotify account. Is it possible to do the 4.99 student discount for premium for only one month? Or when you sign up are you committing ...
  • SergioDavid
  • Roadie
  • 1168 Views
  • 1 replies
  • 0 likes
  • 1168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I bought Premium for 2 times and didn't got it. But my money is away (bought with Paysafecard). So what can i do ?

  • Casual Listener
  • I bought Premium for 2 times and didn't got it. But my money is away (bought with Paysafecard). So what can i do ?
  • SergioDavid
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased but still can't skip the songs

reinstalling the app solved the problem.--------------Hi all,i purchased for premium yesterday. I can download the songs, i can select the song which i want to listen etc. but i can not skip the songs for 5 times and it asked for premium. What can i ...

  • Newbie
  • reinstalling the app solved the problem. -------------- Hi all, i purchased for premium yesterday. I can download the songs, i can select the song which i want to listen etc. but i can not...
  • SergioDavid
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Was charged twice for this month Aug. can someone contact me to figure out why I was charged double.

  • Newbie
  • Was charged twice for this month Aug. can someone contact me to figure out why I was charged double.
  • SergioDavid
  • Roadie
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid three times

I tried three times to get the spotfy premium for students, so the first and the second attempt were wrong. I'd like to cancel them, so how can I do? They were all made at the same time, and only the thrid is the correct one.

  • Newbie
  • I tried three times to get the spotfy premium for students, so the first and the second attempt were wrong. I'd like to cancel them, so how can I do? They were all made at the same time, and only the...
  • SergioDavid
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

promise of a free month premium

melissa the chat support who helped me in subscribing promised me a one month free of premium. tomorrow my subscription ends and i'd like to claim her word.

  • Newbie
  • melissa the chat support who helped me in subscribing promised me a one month free of premium. tomorrow my subscription ends and i'd like to claim her word.
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Premium trial

I'm suppose to be on the premium trial but it's not working and the contact page for Spotify doesn't work either?

  • Newbie
  • I'm suppose to be on the premium trial but it's not working and the contact page for Spotify doesn't work either?
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Changing card details as a student

I am trying to change my payment details to a new card (lost old card). After I entered the new card details spotify tried to verify I was a student by asking for my NUS card number. I no longer use NUS (I instead use UNIDAYS). How can I verify I am ...

  • Newbie
  • I am trying to change my payment details to a new card (lost old card). After I entered the new card details spotify tried to verify I was a student by asking for my NUS card number. I no longer...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Using Premium Abroad

Dear all, I have a French phone contract with a French phone number when I get a Spotify premium option for free included in the contract. I just moved abroad (Germany), but I kept the same phone number and contract because it is allowed to be used i...

  • Newbie
  • Dear all,    I have a French phone contract with a French phone number when I get a Spotify premium option for free included in the contract.    I just moved abroad (Germany),...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

wont work

im trying to use my moms college information for the student discount but it is not working. how can i get it to work? She is currently enrolled at GCU.

  • Newbie
  • im trying to use my moms college information for the student discount but it is not working. how can i get it to work? She is currently enrolled at GCU.
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Many payments from Spotify

I was getting my student discount from spotify and seems that four payments came into my bank account. Can I get a refund for three of them?

  • Newbie
  • I was getting my student discount from spotify and seems that four payments came into my bank account. Can I get a refund for three of them? 
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Payment method (Philippines)

Hi. May I ask if there are any options other than card payment? Like paying directly? And how should we avail the student discount promo?

  • Newbie
  • Hi. May I ask if there are any options other than card payment? Like paying directly? And how should we avail the student discount promo?
  • Maxim
  • Spotify Star
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled premium but globe keeps charging my account

I cancelled my premium last april, but globe still charging my globe number for the subscription... I called globe for how many times to stop it, but they've told me they cannot do something about it since I activated my subscription to your site not...

  • Casual Listener
  • I cancelled my premium last april, but globe still charging my globe number for the subscription... I called globe for how many times to stop it, but they've told me they cannot do something about it...
  • Jack
  • Roadie
  • 1093 Views
  • 3 replies
  • 0 likes
  • 1093 Views
  • 3 replies
  • 0 likes

Problem of Verify Address on Family Subscriptions

My family members staying together with me having a problem of varify our address. I can't remember which address I have updated at Spotify. So when my family member sign up, and during the address varify process. They are having this problem. How ca...

  • Newbie
  • My family members staying together with me having a problem of varify our address. I can't remember which address I have updated at Spotify. So when my family member sign up, and during the address v...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Charged 1 month before premium expiration

Spotify premuim ends 9/17/17 but got charged a month before...is this supposed to happen?

  • Newbie
  • Spotify premuim ends 9/17/17 but got charged a month before...is this supposed to happen?
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Can't pay mobile method

I want use spotify but just have Credit cart. How can i pay with mobile method.Thanks...

  • Casual Listener
  • I want use spotify but just have Credit cart. How can i pay with mobile method.Thanks...
  • Mxcg
  • Newbie
  • 346 Views
  • 6 replies
  • 0 likes
  • 346 Views
  • 6 replies
  • 0 likes

Problemas con Plan Familiar Premium

Hace 5 dias active el plan familiar premium y es hora que ni a mis familiares dados de alta ni a mi nos permite el sistema utilizar opciones de regresar la canción, modo aleatorio y nos limita a 4 o 5 avances de canción. Ingreso al perfil y si aparez...

  • Casual Listener
  • Hace 5 dias active el plan familiar premium y es hora que ni a mis familiares dados de alta ni a mi nos permite el sistema utilizar opciones de regresar la canción, modo aleatorio y nos limita a 4 o ...
  • rotzanita
  • Casual Listener
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I have been trying to sign up for spotify premium student for a week now and it can never verify my student info even though my university is under the credible list. It has also taken out 6 paymens of $5.29 as "pending" even though I can't be verifi...

  • Newbie
  • I have been trying to sign up for spotify premium student for a week now and it can never verify my student info even though my university is under the credible list. It has also taken out 6 paymens ...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes