Announcements

Help Wizard

Step 1

NEXT STEP

Cannot access Premium Account because Facebook deleted

Cannot access Premium Account because Facebook deleted

I'm very disappointed in customer service. Spotify is charging me and I have no way to access my account in order to stop it because I permanently deleted my facebook. This cannot be the first time this has happeded. Please somebody contact me and help me delete my Spotify account. I refuse to be charged when I have no option to downgrade to the free verion. 

Reply
1 Reply

Hey @tessburow, welcome to the community!

 

Thanks for reaching out to us, we'll do our best to help you out.

 

If your Spotify account was set up through Facebook and you delete your Facebook profile, there's no way to log back into your Spotify account.

 

But don't worry, in this case, we suggest contacting our Support team via Twitter or Facebook. They'll be able to find the account and help you cancel the subscription, and see what can be done about the refund.

 

They'll get back to you as soon as possible.

 

Cheers.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random