Announcements

Help Wizard

Step 1

NEXT STEP

Cannot change country

Cannot change country

Hi, I recently moved to Canada from the UK, and so have just changed my payment details accordingly. However, my account still says that I'm in the UK? Will I really need to wait an entire month (just missed my last billing cycle) before it updates? I had enough trouble getting the zip code to work (a problem which appears unsolved for 2 years!), it is ridiculous that I may have to wait a month for the change to take effect.

Reply
2 Replies

Hi @wdslatter!

 

Welcome to the Community.

 

If you have already updated your payment details, the country change will take effect once the next payment is completed.

 

If you have any other questions, let us know.

Hello,

I'm already registered.

I want to start a family premium account; when I enter my credit card no., a pop-up tells me that there's no spotify in my country. In my profile it shows that I'm in Spain, ES. This is wrong.

I can not change this country code. If I try to change from ES to BE (Belgium),  a pop-up tells me that this account already exists. That is correct; it is mine.

Thank you for quick help.

 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random