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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4284 Views
  • 23 replies
  • 2 likes
  • 4284 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment problem

I received a message from Spotify that says they were unable to get my payment. I tried an another card and it said that payment was succesful. My icloud account tells me that I can use it till 21/09 but Spotify kept sending me messages and now I am ...

  • Newbie
  • I received a message from Spotify that says they were unable to get my payment. I tried an another card and it said that payment was succesful. My icloud account tells me that I can use it till ...
  • Leonardo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

invite family member to premium does not work

Dear all, I have a premium family subscription with my wife and three daughters. Right now I am unable to (re)activate a new member (daughter nr. 3). When I invite her a standard mail is sent ot her e-mail account with an invitation code and a reques...

  • Newbie
  • Dear all, I have a premium family subscription with my wife and three daughters. Right now I am unable to (re)activate a new member (daughter nr. 3). When I invite her a standard mail is sent ot her ...
  • Jerichoedinger
  • Newbie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error with my subscription!

Hi, I can't 't get my subscription renewed . I have Got the same Message fir two days : some bad day aso... Have tried with several cards, snd my card provider days everything with my card is ok! Please , help!

  • Newbie
  • Hi, I can't 't get my subscription renewed . I have Got the same Message fir two days : some bad day aso...  Have tried with several cards, snd my card provider days everything with my card is ...
  • Leonardo
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enrolled in college, college is on list, but says cannot verify that I am a student?

What would be the cause of this? I go to Tulsa Community College, it is on the list of colleges Spotify has a discount for, but whenever I put my information in it says it cannot verify that I am student there.

  • Newbie
  • What would be the cause of this? I go to Tulsa Community College, it is on the list of colleges Spotify has a discount for, but whenever I put my information in it says it cannot verify that I am stu...
  • JuanSebastian
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Premium with my new iPhone

I was already paying for Spotify Premium every month, but I recently got a new phone and the contract included free Spotify Premium for 2 years. I have now cancelled the one I was paying for but I can't launch the new account on my phone now because ...

  • Newbie
  • I was already paying for Spotify Premium every month, but I recently got a new phone and the contract included free Spotify Premium for 2 years. I have now cancelled the one I was paying for but I ca...
  • Leonardo
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error message for payment.

I lost my debit card and have been trying to enter a new one to renew my subscription for the month. I keep getting an error message. It says my company is having problems, but I tried cards from two different banks. I would love to peak to a represe...

  • Casual Listener
  • I lost my debit card and have been trying to enter a new one to renew my subscription for the month. I keep getting an error message. It says my company is having problems, but I tried cards from two...
  • Leonardo
  • Roadie
  • 135 Views
  • 1 replies
  • 1 likes
  • 135 Views
  • 1 replies
  • 1 likes

Superuser Contribution Moramos todos no mesmo endereço

Moramos todos no mesmo endereço, mas o Spotify esta dizendo que não! Preciso de ajuda!

  • Newbie
  • Moramos todos no mesmo endereço, mas o Spotify esta dizendo que não!  Preciso de ajuda!
  • JuanSebastian
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el debito

Yo suscribi 3 cuentas con mi tarjeta de debito, pero ahora quiero darle de baja a una de esas de la cual no se sabe la contraseña, la persona q usaba esa cuenta afirma que se olvido y no hay forma de acceder a su cuenta para darle de baja, que puedo ...

  • Newbie
  • Yo suscribi 3 cuentas con mi tarjeta de debito, pero ahora quiero darle de baja a una de esas de la cual no se sabe la contraseña, la persona q usaba esa cuenta afirma que se olvido y no hay forma de...
  • JuanSebastian
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! All my downloaded music keeps randomly dissapearing.

Hello all. Paying for premium and getting rather confused. I download a few albums and playlists by selecting the download option. I am using the Spotify app on a Samsung s7. Once downloaded a green down arrow shows against the song. But. Only some s...

  • Casual Listener
  • Hello all.   Paying for premium and getting rather confused. I download a few albums and playlists by selecting the download option.   I am using the Spotify app on a Samsung s7.  ...
  • Safara
  • Casual Listener
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Pagamento

Realizei o pagamento da promoção de 3 meses por 1,99 ao fim da operação apareceu não conectado. Agora não aparece mais essa opção de valor para mim. Quando inseri os dados coloquei o número de outro telefone celular que tenho e nesse número não tenho...

  • Newbie
  • Realizei o pagamento da promoção de 3 meses por 1,99 ao fim da operação apareceu não conectado. Agora não aparece mais essa opção de valor para mim. Quando inseri os dados coloquei o número de outro ...
  • Bittencourt
  • Spotify Star
  • 548 Views
  • 11 replies
  • 0 likes
  • 548 Views
  • 11 replies
  • 0 likes

Solved!! I wish to cancel my pre-paid premium

That's right. But only because I get 6 months for free with my phone provider. But I can only do so if I change my account to "free". Is there anyone who could assist me in this? Edit: The 6 month bonus deal expires in 9 days. And my premium ends on ...

  • Casual Listener
  • That's right. But only because I get 6 months for free with my phone provider. But I can only do so if I change my account to "free".  Is there anyone who could assist me in this?   Edit...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hey😊 im beeing charge for premium every month but when in logging in i just have the free version??

Hey im beeing charge for premium every month but when im logging in i just have the free version?? What to do?

  • Casual Listener
  • Hey😊 im beeing charge for premium every month but when im logging in i just have the free version?? What to do?😣
  • annikawagenius
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

Superuser Contribution cuenta

Buen dia; Necesito saber como cambiar mi pago de tarjeta de credito a tarjeta debito, es urgente pues no quiero que desactiven mi cuenta.

  • Visitor
  • Buen dia; Necesito saber como cambiar mi pago de tarjeta de credito a tarjeta debito, es urgente pues no quiero que desactiven mi cuenta. 
  • JuanSebastian
  • Roadie
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Free trial period: 30 instead promised 60 days :(

Hello, I live in Germany, I wanted to try Premium. I was promised (in the advertisement) to have 60 days Premium free, but after I gave my credit card details and received an invoice, the free trial period was reduced to 30 days only! What is worse, ...

  • Casual Listener
  • Hello,   I live in Germany, I wanted to try Premium. I was promised (in the advertisement) to have 60 days Premium free, but after I gave my credit card details and received an invoice, the fr...
  • Maxim
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paying double

HII've notice I have been charged double for several months.I'd like this rectified Can somebody please contact me asap ThanksKatrina

  • Visitor
  • HI I've notice I have been charged double for several months. I'd like this rectified  Can somebody please contact me asap   Thanks Katrina
  • JuanSebastian
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't enjoy 1 month free subscription

Today I have joined to spotify premium. Also I joined to students account. I hope that the first month was free but spotify had charged the first payment from student account. Can anyone help me?

  • Newbie
  • Today I have joined to spotify premium. Also I joined to students account.   I hope that the first month was free but spotify had charged the first payment from student account.   Can a...
  • JuanSebastian
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Changing country won't work

I moved from Sweden to Norway and got a new bank, but I'm unable to change my country (and hence my credit card details). I've followed the instructions for changing country if you have Spotify Premium, but it didn't update.

  • Casual Listener
  • I moved from Sweden to Norway and got a new bank, but I'm unable to change my country (and hence my credit card details). I've followed the instructions for changing country if you have Spotify ...
  • Kariinaaz99
  • Casual Listener
  • 123 Views
  • 2 replies
  • 0 likes
  • 123 Views
  • 2 replies
  • 0 likes

Payment gone wrong

Hello, I have a family premium subscription. Well now because of a bankaccount change spotify tried to write down the subscription of an emptybank account. I wasn't that fast to change it. My account is set back to a free account. I already payed the...

  • Newbie
  • Hello, I have a family premium subscription. Well now because of a bankaccount change spotify tried to write down the subscription of an emptybank account. I wasn't that fast to change it. My account...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Transitioning from free cell phone trial to new Spotify subscription

Today my free trial with Rogers expires. I decided the $14.95 deal for up to 5 people was better than the $9.99 per person if I continued as is so I cancelled my Rogers associated subscription. Do I have to wait until tomorrow to sign up directly wit...

  • Newbie
  • Today my free trial with Rogers expires.  I decided the $14.95 deal for up to 5 people was better than the $9.99 per person if I continued as is so I cancelled my Rogers associated subscription....
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Paid for Premium via cellphone carrier, not received and stuck on Free

Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to Free. I have spoken to Vodafone UK directly and th...

  • Newbie
  • Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes