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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9650 Views
  • 23 replies
  • 2 likes
  • 9650 Views
  • 23 replies
  • 2 likes

I can't pay

I've been trying to get Premium for the last couple days, but everytime I try to pay it says "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." But I know ...

  • Newbie
  • I've been trying to get Premium for the last couple days, but everytime I try to pay it says "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Tr...
  • odyologbey
  • Casual Listener
  • 232 Views
  • 2 replies
  • 1 likes
  • 232 Views
  • 2 replies
  • 1 likes

Charged twice per month

Hi, I have recently contacted O2 to enquire about why my bill had been so high, when doing this I was told that I was being charged for a spotify subscription as part of my data plan, however I have also been paying a seperate payment for my subscrip...

  • Newbie
  • Hi, I have recently contacted O2 to enquire about why my bill had been so high, when doing this I was told that I was being charged for a spotify subscription as part of my data plan, however I have ...
  • jmdesin892
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Vodafone entertainment subscription applied to wrong Spotify :(

Hi, I have Spotify through Vodafone entertainment, as I've just upgraded I had to restart my Spotify entertainment package, however when I've logged into Spotify I've logged in on the wrong account (I have two Spotify accounts) so instead of my premi...

  • Newbie
  •   Hi, I have Spotify through Vodafone entertainment, as I've just upgraded I had to restart my Spotify entertainment package, however when I've logged into Spotify I've logged in on the wrong a...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

premium from another country

hey, can i make a spotify premuim from isreal? if i will make a premuim account could i listen to it always and not 14 days like the free account? thanks for your help

  • Newbie
  • hey, can i make a spotify premuim from isreal? if i will make a premuim account could i listen to it always and not 14 days like the free account? thanks for your help
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kan de betaling niet regelen

Spoiler (Highlight to read) Hallo, ik probeer nu al een tijdje spotify premium te krijgen via paypal. Maar het enige wat ik te zien krijg is dit... We kunnen uw betaling op dit moment niet voltooien en geen vooraf goedgekeurde betalingen instellen. P...

  • Newbie
  •   Hallo,   ik probeer nu al een tijdje spotify premium te krijgen via paypal. Maar het enige wat ik te zien krijg is dit...   We kunnen uw betaling op dit moment niet voltooien en...
  • JulianA_Bogota
  • Roadie
  • 994 Views
  • 1 replies
  • 0 likes
  • 994 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble

Buenos días, quería suscribirme a spotify premium como estudiante. Al introducir la tarjeta me ha saltado a la siguiente pagina pero se ha bloqueado, por lo que he tenido que volver a empezar y por tanto he vuelto a introducir mi tarjeta. Esta segund...

  • Newbie
  • Buenos días,  quería suscribirme a spotify premium como estudiante. Al introducir la tarjeta me ha saltado a la siguiente pagina pero se ha bloqueado, por lo que he tenido que volver a empezar ...
  • JulianA_Bogota
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution ongeoorloofde omzetting van premium to family

Mijn Pemium abbonnement is 3 maanden geleden zonder opgaaf van reden om gezet naar Family. Hierdoor betaal ik € 5 euro per maand meer. Ik heb hiervoor geen akkoord gegeven.Hoe kan dat? En hoe krijg ik mijn geld terug?bvhd Lex

  • Newbie
  • Mijn Pemium  abbonnement is 3 maanden geleden zonder opgaaf van reden om gezet naar Family. Hierdoor betaal ik € 5 euro per maand meer. Ik heb hiervoor geen akkoord gegeven. Hoe kan dat? E...
  • JulianA_Bogota
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague 6 meses y me sale como si estuviera en membresia GRATIS

Pague una suscripcion por 6 meses y me meto a mi cuenta en mi PC y me sale que se vence hasta el 2018 pero en mi dispositivo aparece como si tuviera membresia gratuita. Y no puedo escucharlo offline que hago?

  • Newbie
  • Pague una suscripcion por 6 meses y me meto a mi cuenta en mi PC y me sale que se vence hasta el 2018 pero en mi dispositivo aparece como si tuviera membresia gratuita. Y no puedo escucharlo offline ...
  • JulianA_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Red 10

Vodafone Red 10’a geçtim bedavaya 2 aylık üyelik veriyordu ama onu nasıl aktive edeceğiz?

  • Newbie
  • Vodafone Red 10’a geçtim bedavaya 2 aylık üyelik veriyordu ama onu nasıl aktive edeceğiz?
  • JulianA_Bogota
  • Roadie
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cuenta dice que estoy usando Spotify Free y me llegó un cargo a mi tarjeta

Hola, usé la prueba de Premium gratis un mes pero no lo quiero contratar, mi cuenta dice que tengo Spotify Free y ahora me llegó un cargo de $100.00 a mi cuenta.Quiero que me lo reembolsen ya que no quiero el Premium.

  • Newbie
  • Hola, usé la prueba de Premium gratis un mes pero no lo quiero contratar, mi cuenta dice que tengo Spotify Free y ahora me llegó un cargo de $100.00 a mi cuenta. Quiero que me lo reembolse...
  • JulianA_Bogota
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stopt automatisch premium betaling bij aanmelding family?

Hoi, Ik had altijd een eigen premium abbo en onlangs met familie een family account geopend waar ik zojuist aan ben toegevoegd.Nu vraag ik mij af of de afzonderlinge premium betaling van mij voor oktober dan automatisch wordt stopgezet? Als ik bij mi...

  • Newbie
  • Hoi,   Ik had altijd een eigen premium abbo en onlangs met familie een family account geopend waar ik zojuist aan ben toegevoegd. Nu vraag ik mij af of de afzonderlinge premium betaling van m...
  • JulianA_Bogota
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution suscripción

Hola , estoy pagando por una cuenta premium y me fijura que tengo free en mi perfil . El problema es que tengo que cambiar de tarjeta para pagar y no puedo .Saludos .

  • Newbie
  • Hola , estoy pagando por una cuenta premium y me fijura que tengo free en mi perfil . El problema es que tengo que cambiar de tarjeta para pagar y no puedo . Saludos .
  • JulianA_Bogota
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Spotify adding random songs to albums

I am into my second week of my free Spotify Premium Trial and today, three times while listening to an album, a random song from a completely different artist comes on. How do I stop this??

  • Newbie
  • I am into my second week of my free Spotify Premium Trial and today, three times while listening to an album, a random song from a completely different artist comes on. How do I stop this??
  • jmdesin892
  • Roadie
  • 2821 Views
  • 1 replies
  • 1 likes
  • 2821 Views
  • 1 replies
  • 1 likes

Superuser Contribution No tengo mi Premium

Estaba intentando activar el premium de Universitario y accidentalmente me salí en la comprobación de datos para saber si era universitario, cuando quise entrar de nuevo, me mando desde el principio pero ya no me dejaba avanzar por un problema en la ...

  • Newbie
  • Estaba intentando activar el premium de Universitario y accidentalmente me salí en la comprobación de datos para saber si era universitario, cuando quise entrar de nuevo, me mando desde el principio ...
  • JulianA_Bogota
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription

Good afternoon, to know why not process my payment with a debit card BANCOOPEL of Mexico City. Will Spotify have any problems with accepting such cards?

  • Newbie
  • Good afternoon, to know why not process my payment with a debit card BANCOOPEL of Mexico City. Will Spotify have any problems with accepting such cards?
  • JulianA_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda en español

soy de costa rica, mi correo es ***********... Me estan cobrando la mensualidad que son 3 mil colones y adicional tengo un cobro de 41 mi colones por FAVOR SU AYUDA URGENTE ES MUCHO DINERO LO NESECITO!

  • Newbie
  • soy de costa rica, mi correo es ***********... Me estan cobrando la mensualidad que son 3 mil colones y adicional tengo un cobro de 41 mi colones por FAVOR SU AYUDA URGENTE ES MUCHO DINERO LO NESECIT...
  • JulianA_Bogota
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium stopped working

Yesterday night I was listening to spotify offline, since I bought Spotify Premium for a year in February. And when I woke up this morning my Spotify was Free mode!!! I hope you can fix it, because I’m not going to pay for something I already did! Te...

  • Newbie
  • Yesterday night I was listening to spotify offline, since I bought Spotify Premium for a year in February. And when I woke up this morning my Spotify was Free mode!!! I hope you can fix it, because I...
  • JulianA_Bogota
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Want to transfer premium to different account

Hello I just purchased a 3 month subscription for Spotify and when I was setting it up I set it up to my wrong email which was somehow linked to an old Spotify account I had made a while ago. So now I have three months of Spotify premium on an accoun...

  • Newbie
  • Hello I just purchased a 3 month subscription for Spotify and when I was setting it up I set it up to my wrong email which was somehow linked to an old Spotify account I had made a while ago. So now ...
  • jmdesin892
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Estudante - UFBA

Bom dia, Finalizei minha inscrição para premium, mas na parte de verificação sou encaminhada para uma página que não é o portal de estudantes da ufba, e sim de professores e pós-graduandos. De forma que não consigo finalizar minha inscrição. O valor ...

  • Newbie
  • Bom dia,   Finalizei minha inscrição para premium, mas na parte de verificação sou encaminhada para uma página que não é o portal de estudantes da ufba, e sim de professores e pós-graduandos. ...
  • JulianA_Bogota
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta de regalo de 3 mese

He comprado mi tarjeta de regalo de 3 meses, en spotify web me dice que termina el 30 de diciembre, pero en la app me dice que sólo tengo 29 días, ¿Esto está bien?

  • Newbie
  • He comprado mi tarjeta de regalo de 3 meses, en spotify web me dice que termina el 30 de diciembre, pero en la app me dice que sólo tengo 29 días, ¿Esto está bien? 
  • JulianA_Bogota
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes