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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55610 Views
  • 23 replies
  • 4 likes
  • 55610 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33876 Views
  • 19 replies
  • 2 likes
  • 33876 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23256 Views
  • 12 replies
  • 1 likes
  • 23256 Views
  • 12 replies
  • 1 likes

Solved!! Cancelled my premium 2 months ago

Hi!I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user.

  • Visitor
  • Hi! I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user. 
  • Maxim
  • Spotify Star
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Solved!! Paypal payment: Beeing sent back to landing page

Hey, I tried to subscribe for the 3 monts 0,99 euro deal. When I want to pay with Paypal, I can proceed as usual, but after I click the pay-button I find myself on the landing page I started the transaction. No payment appears in my paypal account, a...

  • Newbie
  • Hey,   I tried to subscribe for the 3 monts 0,99 euro deal. When I want to pay with Paypal, I can proceed as usual, but after I click the pay-button I find myself on the landing page I started...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation and refund

I would like to request a refund. I cancelled my premium because of an accidentally putting my debit card in my account by my brother. It just happend today

  • Newbie
  • I would like to request a refund. I cancelled my premium because of an accidentally putting my debit card in my account by my brother. It just happend today
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

I have purchased premium for 3 months, but have only got 1 month?

Hi spotify!For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription?

  • Casual Listener
  • Hi spotify! For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription?&nbs...
  • Maxim
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists on Premium

Hey community, I have premium and I downloaded some playlists. This was a while ago and now my playlists don't show up as downloaded even though they are. Just wondering if anyone can help. Thanks, Ben

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  • Gig Goer
  • Hey community,     I have premium and I downloaded some playlists. This was a while ago and now my playlists don't show up as downloaded even though they are.     &nbs...
  • benmattila55
  • Gig Goer
  • 104 Views
  • 2 replies
  • 0 likes
  • 104 Views
  • 2 replies
  • 0 likes

Prepaid Globe insufficient balance

My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't have sufficient balance for premium but I have 141 P...

  • Visitor
  • My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't h...
  • Gravill
  • Casual Listener
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes

I paid and got nothing...

Hey everyone !Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid.Still, I'm not officially subscribed to premium; is there delay et when paying via PayPal ?Thanks...

  • Newbie
  • Hey everyone ! Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid. Still, I'm not officially subscribed to ...
  • Jacob
  • Community Legend
  • 234 Views
  • 15 replies
  • 0 likes
  • 234 Views
  • 15 replies
  • 0 likes

Premium upgrade 3 months not 7 days

I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free.What do I do?

  • Newbie
  • I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free. What do I do?
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Doubts about the signature

Good evening, I have a family plan, and the deadline is every month at day 10th. I would like to know if I cancel the subscription now, I can still use it until the 10th, or it will be canceled at the time of the cancellation.Thank you.

  • Casual Listener
  •   Good evening, I have a family plan, and the deadline is every month at day 10th. I would like to know if I cancel the subscription now, I can still use it until the 10th, or it will be ca...
  • Bittencourt
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Solved!! Dúvida sobre assinatura

Boa noite, tenho assinatura do plano familia, e vence todo dia 10. Gostaria de saber se caso eu cancele agora a assinatura, ainda poderei usufruir até o dia 10 ou se será cancelado na hora que realizar o cancelamento.Obrigado.

  • Casual Listener
  • Boa noite, tenho assinatura do plano familia, e vence todo dia 10. Gostaria de saber se caso eu cancele agora a assinatura, ainda poderei usufruir até o dia 10 ou se será cancelado na hora que realiz...
  • Bittencourt
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio a premium

Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.

  • Newbie
  • Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.
  • Natalia1986
  • Casual Listener
  • 132 Views
  • 3 replies
  • 0 likes
  • 132 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was sent wrong information

Got an email from Spotify saying I could only pay $.99 for three months of Spotify premium. I've done this before so when I press the link to get the 3 months of premium I didn't care to look at everything to everything twice because I read it the la...

  • Regular
  • Got an email from Spotify saying I could only pay $.99 for three months of Spotify premium. I've done this before so when I press the link to get the 3 months of premium I didn't care to look at ever...
  • JuanCamilo
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Premium cost inconsistency

Hello,I was trying to find a direct email but ended up here.Spotify advertises Premium for $9.99 while in logged into my account, but when I click subscribe it says the cost is $11.99...How do I get the advertised price?Thanks,Luci

  • Newbie
  • Hello, I was trying to find a direct email but ended up here. Spotify advertises Premium for $9.99 while in logged into my account, but when I click subscribe it says the cost is $11.99...How do I ...
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant listen to songs offline

I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying youve discovered spotify premium so i click ok and it ...

  • Newbie
  • I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying you...
  • JuanCamilo
  • Roadie
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Failed

Hello,When I connected Spotify today, I saw a message telling me "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please update your payment details."The thing is that when...

  • Regular
  • Hello, When I connected Spotify today, I saw a message telling me "Your subscription payment failed. You'll lose your subscription if we don't have a working payment method for your account, so plea...
  • Emie
  • Regular
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Multiple devices, one account?

Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?

  • Newbie
  • Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?
  • CloudTapes
  • Roadie
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

Bought Premium on the wrong account

I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?

  • Visitor
  • I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?
  • Jacob
  • Community Legend
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify in Albania

Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay for spotify premium but i wanted to know if is any p...

  • Visitor
  • Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay f...
  • JuanCamilo
  • Roadie
  • 3863 Views
  • 1 replies
  • 2 likes
  • 3863 Views
  • 1 replies
  • 2 likes