Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 107835 Views
- 70 replies
- 9 likes
- 107835 Views
- 70 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Casual Listener
- 13241 Views
- 26 replies
- 2 likes
- 13241 Views
- 26 replies
- 2 likes
Dubble payment Mastercard PLUS personal bankaccount???
Hi, I only have one account for which I pay €9,99 per month (Premium) but since a few months I got a dubble payment on my Mastercard account AND on my personal bankaccount... So that means I pay €18,98 per month for ONE account.Does anyone know how t...
- Hi, I only have one account for which I pay €9,99 per month (Premium) but since a few months I got a dubble payment on my Mastercard account AND on my personal bankaccount... So that me...
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- Casual Listener
- 219 Views
- 2 replies
- 0 likes
- 219 Views
- 2 replies
- 0 likes
Superuser Contribution Postal code
Hello, I Need some help, I have a family plan but the last week all the accounts have a email where said that we need to confirm our postal code and we did that, but today we have other email and say that our postal code is wrong and they suspended o...
- Hello, I Need some help, I have a family plan but the last week all the accounts have a email where said that we need to confirm our postal code and we did that, but today we have other email and say...
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- Roadie
- 641 Views
- 4 replies
- 0 likes
- 641 Views
- 4 replies
- 0 likes
Superuser Contribution Impossible to upgrade for Premium
I`m trying to return for the premium account thar I had, but it is impossible to pay. It says erros every single time I try..for all payment methods...
- I`m trying to return for the premium account thar I had, but it is impossible to pay. It says erros every single time I try..for all payment methods...
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- Roadie
- 263 Views
- 3 replies
- 0 likes
- 263 Views
- 3 replies
- 0 likes
I have successfully paid with a giftcard,stil spotifie want to shut me off
I have successfully paid with a giftcard, still spotifie wants me to update my bankaccount info so that they can charge me ,or they will soon shut me off soon. When i open my account they ask me to subscribe for premium family and payanother 149 skr ...
- I have successfully paid with a giftcard, still spotifie wants me to update my bankaccount info so that they can charge me ,or they will soon shut me off soon. When i open my account they ask me to s...
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- 95 Views
- 0 replies
- 0 likes
- 95 Views
- 0 replies
- 0 likes
Payment failed
Ok guys so my payment has failed and spoitfy says im going to lose my access today. I totally understand but my question is this. When i get some money, hopefully next week, can i re-instate my current account or do i have to creare new account? Than...
- Ok guys so my payment has failed and spoitfy says im going to lose my access today. I totally understand but my question is this. When i get some money, hopefully next week, can i re-instate my curre...
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- Roadie
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Hello, i need help whit a complaint
Hello My credit card is conect whit 1 account, i need help whit this situation i need cancel the account conected at this card o well tell which is the account, bring me a email for more information, thanksErick702@gmail.com
- Hello My credit card is conect whit 1 account, i need help whit this situation i need cancel the account conected at this card o well tell which is the account, bring me a email for more inf...
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- Roadie
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
Superuser Contribution Remove payment information
I unsubscribed from the premium spotify but I also want my payment information removed from the system as well and under my account settings I'm unable to do it.
- I unsubscribed from the premium spotify but I also want my payment information removed from the system as well and under my account settings I'm unable to do it.
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- Roadie
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
I payed $143.88 for 12 month on premium. I does not work
Spotify won’t work for me. I payed money for premium and I expect it to work, but it says I have not got premium. I says I am on the free trial. I bought it on the 11th of October 2017 this year. Why is it not working
- Spotify won’t work for me. I payed money for premium and I expect it to work, but it says I have not got premium. I says I am on the free trial. I bought it on the 11th of October 2017 this year.&nbs...
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- Newbie
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Premium for Family - Living at two adresses!?
I'm interested in using the Premium for Family subscription but are concerned of how it will work for us as we live on two adresses. One during the weeks and a second one for the weekends and at both locations we have Sonos solutions that I'd like to...
- I'm interested in using the Premium for Family subscription but are concerned of how it will work for us as we live on two adresses. One during the weeks and a second one for the weekends and at...
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- 134 Views
- 0 replies
- 1 likes
- 134 Views
- 0 replies
- 1 likes
Spotify and Hulu deal
I just purchased the hulu and spotify 5 dollar student deal but accidently exited the gmail browser before finishing. My money was taken but I didnt get the subscription. Can anyone assist me?
- I just purchased the hulu and spotify 5 dollar student deal but accidently exited the gmail browser before finishing. My money was taken but I didnt get the subscription. Can anyone assist me?
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- 118 Views
- 0 replies
- 0 likes
- 118 Views
- 0 replies
- 0 likes
Solved!! Offline for more than a month
I am going to be somewhere for 18 months where I wont have internet connection on my phone. Can I still somehow use Spotify and my offline playlist or is it time to start downloading mp3s again?
- I am going to be somewhere for 18 months where I wont have internet connection on my phone. Can I still somehow use Spotify and my offline playlist or is it time to start downloading mp3s again?
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- Community Legend
- 702 Views
- 3 replies
- 0 likes
- 702 Views
- 3 replies
- 0 likes
Superuser Contribution Invisible Spotify Premium
Less than a month ago, I activated Spotify Premium free trial and it is still visible on my app on my laptop. I wanted to stop the subscribtion but when I log in into my account on the official site, there is no appearance of my subscribtion and ther...
- Less than a month ago, I activated Spotify Premium free trial and it is still visible on my app on my laptop. I wanted to stop the subscribtion but when I log in into my account on the official site,...
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- Roadie
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Superuser Contribution Update payment
Hi I´ve changed my creditcard but I cannot update my payment?I´ve tried for a week now but still doesnt work?
- Hi I´ve changed my creditcard but I cannot update my payment? I´ve tried for a week now but still doesnt work?
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- Roadie
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice on the same day in the same month
Hello, Today on 18/10/2017 I got charged twice for my subscription, I only have 1 active subscription, how can this be? 1st payment at 14:23:43 GMT+02:002nd payment at 15:22:56 GMT+02:00 Both from paypal I have not upgraded nor added an extra subscri...
- Hello, Today on 18/10/2017 I got charged twice for my subscription, I only have 1 active subscription, how can this be? 1st payment at 14:23:43 GMT+02:00 2nd payment at 15:22:56 GM...
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- Roadie
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Superuser Contribution Porque en mi computadora soy cuenta de universitario y en mi celular con la misma cuenta es gratuita
Cuando inicio sesion en mi computadora sale que soy cuenta universitaria y en mi celular es cuenta gratuita.
- Cuando inicio sesion en mi computadora sale que soy cuenta universitaria y en mi celular es cuenta gratuita.
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- Roadie
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Student premium not working
I recently purchased the student premium, received the receipt, double checked for account, uninstalled, logged out. Still not working. Please look into it for me, thank you.
- I recently purchased the student premium, received the receipt, double checked for account, uninstalled, logged out. Still not working. Please look into it for me, thank you.
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- Community Legend
- 489 Views
- 11 replies
- 0 likes
- 489 Views
- 11 replies
- 0 likes
Solved!! Premium Trial
Hi I recently began my 7 day free premium trail it shows that i am premium on safari but on the spotify app it shows that my subscription is free and will only let me play shuffle mode. Both are definitely on the same account.
- Hi I recently began my 7 day free premium trail it shows that i am premium on safari but on the spotify app it shows that my subscription is free and will only let me play shuffle mode. Both...
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- Casual Listener
- 374 Views
- 4 replies
- 0 likes
- 374 Views
- 4 replies
- 0 likes
I bought premium so I could play radio offline, but where is that feature?
I bought spotify premium so my family could listen to radio offline on iphone without killing our data plan, but it's looking like you can only download playlists, and radio can't be cached at all. Is that actually true, or am I not finding the featu...
- I bought spotify premium so my family could listen to radio offline on iphone without killing our data plan, but it's looking like you can only download playlists, and radio can't be cached at all. I...
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- 162 Views
- 0 replies
- 0 likes
- 162 Views
- 0 replies
- 0 likes
No puedo usar Premium.
Ayer hice el pago en Oxxo de un mes en $49.5 pesos mexicanos. Hoy me llegó el recibo.Y así dice cuando reviso mi perfil.Mi cuenta la tengo unicamente asociada a mi perfil de Facebook. Y me aparece publicidad cuando abro sesión en cualquier aplicación...
- ...e aparece publicidad cuando abro sesión en cualquier aplicación de Spotify. Por favor aydaaaa.
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- 143 Views
- 0 replies
- 0 likes
- 143 Views
- 0 replies
- 0 likes
Superuser Contribution I just signed up for premium and I'm trying to access through my Western Digital login fails
I just signed up for premium and I'm trying to access through my Western Digital and login failstelling me I need to sign up for premium ?
- I just signed up for premium and I'm trying to access through my Western Digital and login failstelling me I need to sign up for premium ?
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- Regular
- 270 Views
- 2 replies
- 0 likes
- 270 Views
- 2 replies
- 0 likes