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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55092 Views
  • 23 replies
  • 4 likes
  • 55092 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33660 Views
  • 19 replies
  • 2 likes
  • 33660 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22999 Views
  • 9 replies
  • 1 likes
  • 22999 Views
  • 9 replies
  • 1 likes

Transfer Abonnement to another account

I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys

  • Newbie
  • I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription recognized in app but not on website or other apps

I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium and can not use it's additional features. What is g...

  • Newbie
  • I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium ...
  • seven619
  • Newbie
  • 120 Views
  • 2 replies
  • 0 likes
  • 120 Views
  • 2 replies
  • 0 likes

3 months premium offer

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't save any songs or so

  • Newbie
  • I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't s...
  • Hachikoaeg
  • Casual Listener
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get 3months of premium

Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.

  • Casual Listener
  • Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Can't by premium

HalloMy sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warning that I had a premium version before. What can I d...

  • Newbie
  • Hallo My sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warn...
  • jurjenabbes
  • Regular
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the subscription and lost all of my saved songs. Can so...

  • Casual Listener
  • I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the ...
  • ischeibe3
  • Casual Listener
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Pago PayPal

Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 meses por $9.00

  • Newbie
  • Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 mese...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Payed 10euro i get 1 month(adv says 3)

I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month?After that i mailed to spotify i tell them and get a link to go to the forum??????Nice service

  • Newbie
  • I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month? After that i mailed to spotify i tell them and get a l...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Premium for $0.99

Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. How can I get it to ask for a postcode?

  • Casual Listener
  • Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. H...
  • peterupfold1
  • Casual Listener
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

I can't get a 7 day trial on a new account??

I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?

  • Newbie
  • I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?
  • Maxim
  • Spotify Star
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

ni dispositivo android no reconoce mi cuenta premium

recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya intente cerrando sesion y volviendo a iniciar, igu...

  • Newbie
  • recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

tried the 0.99 for 3 months and...

i put in my card info for the 0.99 for 3 months premium thing and it said that i used that card before so i decided to stay free but i got charged 1.99 anyway

  • Newbie
  • i put in my card info for the 0.99 for 3 months premium thing and it said that i used that card before so i decided to stay free but i got charged 1.99 anyway
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Renovacion de plan

El plan que yo tengo es el de 3 meses y tengo que renovarlo y me dice que no puedo renovar con ese plan bueno si no puedo con ese plan tengo que poder con el de un mes pero tampoco me sale la opción de renovar por un mes y me quedan 3 dias para que s...

  • Newbie
  • El plan que yo tengo es el de 3 meses y tengo que renovarlo y me dice que no puedo renovar con ese plan bueno si no puedo con ese plan tengo que poder con el de un mes pero tampoco me sale la opción ...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

i used spotify family but it's not working.. PLEASE HELP ME..

so my friends and I used spotify family together, she paid for us using probably her debit card. today, i checked that my account is free and when i asked her, she said that her account is still premium.. we have been using this feature for months no...

  • Newbie
  • so my friends and I used spotify family together, she paid for us using probably her debit card. today, i checked that my account is free and when i asked her, she said that her account is still prem...
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

Can't subscribe to a seccond account using one PayPal account

Hi, I just have subscribed to Spotify Premium with my personal account using my PayPal. Now my sisters wants to upgrade aswell with the 0.99cents discount (3months). But when I try to buy it for my sisters using my PayPal it just crashed and does not...

  • Newbie
  • Hi, I just have subscribed to Spotify Premium with my personal account using my PayPal. Now my sisters wants to upgrade aswell with the 0.99cents discount (3months). But when I try to buy it for...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

I cant download

I already subscribe to the premium and and i already pay it awhile ago and yet i cant download a music. Every time i click the download icon. A message will appear to get premium

  • Casual Listener
  • I already subscribe to the premium and and i already pay it awhile ago and yet i cant download a music. Every time i click the download icon. A message will appear to get premium
  • 49 Views
  • 0 replies
  • 0 likes
  • 49 Views
  • 0 replies
  • 0 likes

Family Member not able to access

Hi, My brother was previously on my Premium Family membership. Now he's been logged out of the membership access. It stated that he is not living in the same address I am. He's living with me. Why is this happening? I tried sending an invite again, b...

  • Newbie
  • Hi,  My brother was previously on my Premium Family membership.  Now he's been logged out of the membership access.  It stated that he is not living in the same address I am.&nbsp...
  • 55 Views
  • 0 replies
  • 0 likes
  • 55 Views
  • 0 replies
  • 0 likes

Superuser Contribution Where did my playlists go?

I feel like every time there is an update everything gets scrambled and repositoned.. I used to just hit "web player" and I coul access my library etc.. Now its sending me through genre channels and playing 30 second song clips. This isnt the first t...

  • Casual Listener
  • I feel like every time there is an update everything gets scrambled and repositoned.. I used to just hit "web player" and I coul access my library etc.. Now its sending me through genre channels and ...
  • SergioDavid
  • Roadie
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems whit the payment

I have selected the subscription for three months to 0,99 € but I has been debited me the amount of 9,99 €

  • Casual Listener
  • I have selected the subscription for three months to 0,99 € but I has been debited me the amount of 9,99 €
  • simotp95
  • Casual Listener
  • 138 Views
  • 4 replies
  • 0 likes
  • 138 Views
  • 4 replies
  • 0 likes

Offerta 99 centesimi pagata 9,99€

Salve, navigando sul sito ho notato che vi era un'offerta che mi permetteva di avere spotify per 3 mesi a soli 99 centesimi allora ho deciso di attivarla. Quando sono andato ad attivarla però ho visto che il mio conto è stato scalato di 9,99€. Adesso...

  • Casual Listener
  • Salve, navigando sul sito ho notato che vi era un'offerta che mi permetteva di avere spotify per 3 mesi a soli 99 centesimi allora ho deciso di attivarla. Quando sono andato ad attivarla però ho vist...
  • simotp95
  • Casual Listener
  • 426 Views
  • 1 replies
  • 2 likes
  • 426 Views
  • 1 replies
  • 2 likes