Help Wizard

Step 1


Cannot go back to premium again

Cannot go back to premium again






iPad Mini


My Question or Issue

My premium subscription just expired on May 3rd and I cancelled it. Today (May 7th) I want to go premium again so I went to the payment page and tried to pay using mobile load (Smart). But I always get the message error “Something went wrong. Try again, or get help.” I have already tried different devices to pay, but it’s still the same, please help.


1 Reply

Hey there @hanniyeong


Thanks for reaching out to the Community about this. 


We suggest you give it another try, but this time in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.  


In case you still experience the same after performing these steps, let us know and we’ll provide you with further help. 


Hope this helps. Keep us posted. 

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