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Cannot switch to student UK

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Cannot switch to student UK

Casual Listener

Hi,

 

I used to live in the US so I had a US premium account (standard premium). I am now a student in the UK and have switched my account to a UK premium (taking effect next month). But when I try to get the student premium it says its not available. I assume it is upset because I still technically have a US account.

 

Please help!

 

 

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Re: Cannot switch to student UK

Rock Star 10
Rock Star 10

Hey @matt9!

 

This article should be able to help you solve this issue 🙂

 

https://support.spotify.com/uk/account_payment_help/account_basics/how-can-i-change-my-country-setti...

 

Keep me posted.

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Solution!

Re: Cannot switch to student UK

Rock Star 10
Rock Star 10

Hey,

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

 

Keep me posted 🙂

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

4 Replies
Highlighted
Solution!

Re: Cannot switch to student UK

Rock Star 10
Rock Star 10

Hey @matt9!

 

This article should be able to help you solve this issue 🙂

 

https://support.spotify.com/uk/account_payment_help/account_basics/how-can-i-change-my-country-setti...

 

Keep me posted.

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Cannot switch to student UK

Casual Listener

Thanks for the response. This does not fix my issue. I have successfully changed my payment method to a UK card but pay £9.99 a month.

 

When I go to this link: https://www.spotify.com/uk/student/ and click "get premium", it takes me to this link: https://www.spotify.com/uk/purchase/campaign/sheerid/#__student-pci-credit-card which asks me to put in a US credit card. When I click the "..." and change country to UK, it takes me to: https://www.spotify.com/uk/purchase/panel/?product=premium&country=gb#__familyplan-billing-stored-de... and says "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to premium at any time."

Highlighted
Solution!

Re: Cannot switch to student UK

Rock Star 10
Rock Star 10

Hey,

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

 

Keep me posted 🙂

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Cannot switch to student UK

Casual Listener

Resolved. The help team sorted it out. Thanks

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