Help Wizard

Step 1


Changing Payment

Changing Payment

I have gone through the process of trying to change my card information. Every time I try to change it I get the error "Payment failed. Try again, or use a different payment method. Get help". I have tried multiple different methods of payment and nothing works.

1 Reply

Hi @kbp22, thanks for coming to the Spotify Community.

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this guide to payment problems right here”Payment troubleshooting” Please get back to me here if that doesn’t work for you.


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