Changing to Spotify Premium Student failed

[tsbrw]

So basically I am paying 9.99€ per month for a few years now and I noticed that I can change to Spotify Premium Student to pay less. So I used the forms und the Spotify Account Settings and it led me to a Website called SheerID. I filled in the information needed and then somewhere in the process it said that the service was currently down or something like that and that it failed. Now I can't use the SheerID with my account to change to Spotify Premium Student anymore because it says I already redeemed this coupon. Is there any way to reset this so I can change to Spotify Premium Student?

Added a Screenshot as Attachment.

[OneByBoo]

Hey there @tsbrw,

thanks for posting !

Sorry to hear you're having an issue but i'm sure we can work it out.

Can you please log into your account overview page at Spotify.com and let me know which subscription is listed under your user ?

Thanks 😃