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Changing to family

Changing to family

Avatar of Kath11
Casual Listener
2018-02-04 01:36 AM

I have premium but want to get premium for family. I contacted my mobile provider who cancelled it from their end. Spotify still says it’s associated with the provider and to contact them. What do I do now???

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Avatar of Maxim
Spotify Star
Spotify Star
2018-02-04 08:23 AM

Hey @Kath11,

 

You'll need to wait until your account returns to the Free plan. Until then, you won't be able to upgrade from Premium to Premium for Family.


Let me know if you have any questions.

MaximSpotify Star
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Avatar of Kath11
Casual Listener
2018-02-05 10:03 AM
Can I speed that up at all???
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Avatar of Maxim
Spotify Star
Spotify Star
2018-02-05 10:41 AM

Unfortunately, there's no way to speed it up.

MaximSpotify Star
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