Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello,
I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered on, what are its email adress or password. What now? 😉
Latest bank transfer title is P097C447D1, maybe it helps.
Solved! Go to Solution.
Hi @Pluton89, welcome to the community.
Do you think it's possible that you have more than one Spotify account?
Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.
Hi @Pluton89, welcome to the community.
Do you think it's possible that you have more than one Spotify account?
Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.
Thank you @Bittencourt for your post.
As I've said - I do not know the details of the Spotify account the subscribtion is paid for. I do own a Premium for myself, but I don't know who's the second account owner - that's the problem. Currently I am trapped 😉
Ok @Pluton89,
In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them.
A great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.
You can also use the Facebook support. Shoot them a message here: Spotify Cares.
Hope this is more helpful 🙂
@Bittercount
Thank you! After payment verification support gave me hint about the account and I've managed to find it.
PS. I never know that my dad uses Spotify...
Hey @Pluton89, you're welcome!
I'm glad I could help you.
Let me know if you have any other questions 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…