Premium gift card pin doesn't work

[bjorkka]

Plan

Premium

Country

Finland

Device

Honor 10

My Question or Issue

 I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was activated in the store, I have the receipt indication the activation, as well as the actual card. But when inputting the information I receive an error message, saying the code is not valid. The store doesn't take any responsibility and says I need to contact Spotify. Very frustrating.

[Brunelicia]

Hi there,

Welcome to the Community. Sorry to hear you're having trouble with your gift card. 

Just to make sure, have you checked all of the information in this article?

Thanks! 🙂

[bjorkka]

Hi there. Yes, I have checked all the information but none of the points apply. Also, the status in my profile is up to date and OK.

[Brunelicia]

Hi @bjorkka,

Can you please try to redeem your code using an entirely different device or an Incognito Window in your browser?

Thanks 🙂