Help Wizard

Step 1


Premium gift card pin doesn't work

Premium gift card pin doesn't work







Honor 10


My Question or Issue

 I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was activated in the store, I have the receipt indication the activation, as well as the actual card. But when inputting the information I receive an error message, saying the code is not valid. The store doesn't take any responsibility and says I need to contact Spotify. Very frustrating.

3 Replies

Hi there,


Welcome to the Community. Sorry to hear you're having trouble with your gift card. 


Just to make sure, have you checked all of the information in this article?


Thanks! 🙂

Hi there. Yes, I have checked all the information but none of the points apply. Also, the status in my profile is up to date and OK.

Hi @bjorkka,


Can you please try to redeem your code using an entirely different device or an Incognito Window in your browser?


Thanks 🙂

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