Charged double for 9 months, NO more than ONE subscription

[Frederik86]

Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me..) 

I only have one subscription, but Spotify has charged my account double since may 2017. I just found out and have tried to find out if i have two accounts, or why this is happening. Followed the steps on your troubleshoot/help-page, but it seems like i only have one account, but am beeing charged for two.

My reciepts are for one subscription on spotify premium only, and there are absolutely no other subscriptions linked to my account. So its very strange that in my bank there are made two withdrawals to spotify at the same time each month, on the 25th. I don´t get any reciepts for my payments on email, the only email i found on my subscription is from 25th of april 2017 when i subscribed. As i said spotify has taken double payment from me for 9 months now, and i would like the money back..

I do have another subscription on another email, but that one is spotify free and i have´t used it in a long time nor are there any payments registered on this account. I look forward to hearing from you.

-Frederik

[Katerina]

Hey there @Frederik86,

Thanks for posting in the Community!

Keep in mind that we only charge once per account. If you are seeing more than one charge, it's possible you have a second account with us that is also being charged.

However, if you've already checked this support site article and since you can't locate a second account, we'd recommend checking the status of your payments.

It's possible that one of them is pending and the second one is the notification that your pending payment went successfully through. 

A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear.

For more information, you may need to contact your bank/credit card company.

On the other hand, if both charges are successful, we'd suggest checking this support article here, that includes steps on how to reach our support teams. They'll be able to take a closer look behind the scenes for you.

Let us know how you get on 🙂