Charged double

[tracyb74]

I pay for my Spotify premium thru Three network and have been charged twice on my November bill. In October initial attempt to get payment failed yet it came up on bill as being taken 16 October. My November bill states I've been charged 19 oct and 16 Nov. Three told me to to contact you.

[Alfredo]

Hey @tracyb74, welcome to the community!

Thanks for getting in touch with us. We'll gladly help you out.

If one payment failed, it should've only been placed on hold, instead of going through.

This means that the funds should go back to your bank account automatically.

This could've caused the double payment you see on your end. In this case, we suggest contacting your service provider for more information about these transactions.

Right now, Spotify can't manage third party subscriptions, so Three should be able to offer more info about this.

Let us know how it goes.

[tracyb74]

Thanks so much Alfredo for advice. Just spoken to Three and they have agreed to credit me the extra £9.99 back.

[simsonite]

Hi Spotify Team,

I have directly a premium account with you guys and still I get charged double since a long time now. I haven't gone back in history yet what I will do to see the amount. When I first saw it, according to your FAQs this would just be a mistake. But now I realized this has been common practice for a long time now.

Please doublecheck it from your side as well!!!

I am a loyal customer to Sportify and I appreciate the service you are delivering, but if that doesn't get fixed this might cause consequences.

Best Regards

Simon

[Alfredo]

Hey @simsonite, welcome to the community!

Sorry to hear you've been having this issue for a while now.

Let's try following this troubleshooting to make sure you don't have multiple Spotify accounts you could be paying for.

Also, let us know what payment method you're getting charged on (e.g. Credit card, PayPal, etc)

We'll see what we can suggest.