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Charged full fee

Charged full fee

I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen? 

 

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5 Replies

Hey there @indy81,

thanks for reaching out to the community !

 

Can you please provide some more info so i'll try and help ?

Your country, type of subscription, device and if you have screenshots of the offer it'll be great.

 

Waiting on your update 😃

OneByBooRock Star 19
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Argentina
Premium
Android (i don't know how is this relevant)
I sent an instagram screenshot saying what i subscribed to

Thanks

Any advance on this? here is another image of the publicity on facebook
Untitled.jpg

If i don't have an update soon, i will be in the need of unsubscribing

Hey there @indy81,

thanks for your patience!

 

I'd suggest checking out this help page to make sure you haven't created more than one account by mistake.

 

In any case needed, contacting support through this page would have them take a closer look and help solving the issue.

Note: Please reply to any automated mail you receive.

 

Let me know how it goes 😃

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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