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Charged regular premium instead of student

Charged regular premium instead of student

This month I was charged the regular premium 9.99 & not the student premium 4.99 which I previously had. I had to go into my account & verify than Im a student AGAIN. If my 12 months as a student were over an email making me aware would have been nice. Why was I not switched to the free spotify until I reverified that Im still a student instead of getting changed 9.99 for regular premium. Spotify overdrafted the card I have on file. Not cool.

 

 

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1 Reply

Hey @jaaackiie_m, thanks for reaching out to the Community!

 

In this case, I'd recommend checking under 'Overcharged for the student discount' section here. From there, you'll find an option to get in touch with Customer Support who can help further.

 

Have a great day 🙂

Billy-JSpotify Star
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