Charged twice for premium this month.

[edgarherrero-4]

Hello,

I've been charged twice this month to renew my subscription to Premium, and I got also 4 tries to charge me again as the system is not working correctly.

[SpotCreated]

Check your receipts on your account as the payment might have made up for previous months that have failed: https://www.spotify.com/account/subscription/receipt/

[edgarherrero-4]

In recepits I just have one, the 0.99 promotion one. No renewal recepits in there.

[Bittencourt]

Hey @edgarherrero-4, 

Don't worry - sometimes banks can give duplicate notifications about a single charge, giving the impression you’ve been charged twice. You can always check what you’re being charged by logging in to your Spotify receipts page.

Any extra charges may also only be 'pending' and won't complete. A pending charge is a part of your bank or credit card company's authorization process. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. For more information, contact your bank/credit card company.

Let me know how that goes 🙂

[edgarherrero-4]

Thanks for the reply.

But it's not a false duplicate, I've been charged twice as I've checked the balance and movements lately in the card.

Apart from that, the subscription seems that it hasn't even been completed, so apart from been charged with Premium twice, the subscription is not even refreshed in the system.

And if we talk about receipts, as I've mentioned in the previous post, I got no receipts but the first one which basically is the one from the 0.99€ offer.

[Bittencourt]

That's not cool.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!