Charged twice per month

[Makamabu]

how come i am being charged P129 for Spotify premium when I already have an ongoing subscription of P194/mo for Premium for family?

To avoid paying any interest rate from my bank, i just paid my bill. But i want to find out why I am charged this additional fee and if my additional payment will be credited back to me in my next billing statement. Has anyone experienced this? What did you do?

[Aimee_T]

Hi @Makamabu, welcome to the Spotify Community!

There are two things that could have happened here:

1. You hit the button twice when upgrading. If this is the case the two charges will be on the same date and your next payment date will be 2 months away. You can check by visiting your subscription page.
2. You’ve created a second account and subscribed to that one too. Are the charges on different dates? Check your other email inboxes for emails from Spotify--that can give you a clue as to where the second account is registered. You can then cancel the second account by following the steps here.

Let us know if you’ve got any questions. Thanks!

[Makamabu]

Hi.I checked my account. 1) I only have one Spotify account 2) I do not have any emails regarding the P129 charged to me 3) And the transaction date of the spotify transactions reflected in my bank billing statement are different.