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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131949 Views

69 replies

10 likes

Premium for Family
  • 131949 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66110 Views

89 replies

4 likes

  • 66110 Views
  • 89 replies
  • 4 likes

Superuser Contribution Charged 3x times

Hi, I was charged 3x times beetwen something like 10 minutes

Newbie

Hi, I was charged 3x times beetwen something like 10 minutes

Aimee_T

Roadie

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Me cobran adicional por una cuenta que no existe

Hola a todosSoy cliente premium hace bastante tiempo, el problema es que aparece en el cobro de mi línea de crédito un mes de Spotify en una cuenta de Estocolmo, yo soy de Chile y llevo mis cobros justamente en pesos chilenos, pero tengo ese cobro en...

Newbie

Hola a todos Soy cliente premium hace bastante tiempo, el problema es que aparece en el cobro de mi línea de crédito un mes de Spotify en una cuenta de Estocolmo, yo soy de Chile y llevo mis cobros ...

VioletaSpotify

Regular

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Family Account

Hello there, I'm going to be moving in with a group of friends soon/partners etc into a larger house. We were thinking we'd get a family account. Is this allowed? If so, how do we go about alterting our addresses on our accounts? Thanks,Rhys.

Visitor

Hello there,   I'm going to be moving in with a group of friends soon/partners etc into a larger house. We were thinking we'd get a family account. Is this allowed? If so, how do we go about a...

Maxim

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Solved!! "Pago no realizado"

Hola, el caso es este...Recibí la notificación de que debía cumplir con el pago mensual del servicio premium, me retrasé por aproximadamente tres días pero compré una tarjeta de regalo de $300MX la canjeé y creí que el asunto ya estaría resuelto, per...

Casual Listener

Hola, el caso es este... Recibí la notificación de que debía cumplir con el pago mensual del servicio premium, me retrasé por aproximadamente tres días pero compré una tarjeta de regalo de $300MX la...

cadmielp

Roadie

853 Views

3 replies

0 likes

  • 853 Views
  • 3 replies
  • 0 likes

HELP!!

i had an account with subscription of 3 months and i want to cancel it and i cant get to that account because i dont remember any of the logging information and cant cancel the subscription .. so is there any way i could cancel the spotify subscripti...

Visitor

i had an account with subscription of 3 months and i want to cancel it and i cant get to that account because i dont remember any of the logging information and cant cancel the subscription .. so is ...

JuliaStar

Casual Listener

638 Views

2 replies

0 likes

  • 638 Views
  • 2 replies
  • 0 likes

Upgrade On PS4 Not On PC

Title says it all, I did the promo for 3 months for 99 cents on my ps4 and it works fine there. Problem is when I'm on the same account and I try to listen on PC or my Ipod it's still a free account. Didn't pay to hear ads..........

Newbie

Title says it all, I did the promo for 3 months for 99 cents on my ps4 and it works fine there.  Problem is when I'm on the same account and I try to listen on PC or my Ipod it's still a free ac...

Maxim

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Öğrenciler için Premium

merhaba öğrenciler için premiumu edinden 6,99 tl ödedim fakat premium olamadım ama param kartımdan çekildi. Lütfen bu konuda yardımcı olun param nasıl olurda premium olmadan kartımdan çekilir yardım edin.

Newbie

merhaba öğrenciler için premiumu edinden 6,99 tl ödedim fakat premium olamadım ama param kartımdan çekildi. Lütfen bu konuda yardımcı olun param nasıl olurda premium olmadan kartımdan çekilir yardım ...

cadmielp

Roadie

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Discount premium subscription not working

I've had discount premium before for 3 months. They sent me an ad again, and I ve subscribed again. But this time I still have ads, and it's not showing on my suscripción page:(... what to do?... why?....

Visitor

I've had discount premium before for 3 months. They sent me an ad again, and I ve subscribed again. But this time I still have ads, and it's not showing on my suscripción page:(... what to do?... why...

cadmielp

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Helpppp

I paid for spotify premium today, but when I open spotify, spotify says that I'm using Spotify free.

Newbie

I paid for spotify premium today, but when I open spotify, spotify says that I'm using Spotify free.

Maxim

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Password

Hi, I forgot.my password and e-mail.address y just have my user name? What can I do?

Newbie

Hi, I forgot.my password and e-mail.address y just have my user name? What can I do?

Jacob

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Cancelled free trial with Rogers, now getting charged for premium multi user

Please cancel my subscription and possibly provide a refund.I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on my bill.I confirmed with Rogers that I am unsubscribed...

Newbie

Please cancel my subscription and possibly provide a refund. I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on...

Jacob

Community Legend

1115 Views

1 replies

0 likes

  • 1115 Views
  • 1 replies
  • 0 likes

Payed twice in 1 month

Hi I bought Spotify premium 15th of May I have had Spotify premium for more than a year but a couple months ago i tried free.As I said I bought it 15th of May yet I have just been charged the 31th of May aswellWhat the F**k!?Paying per second week ??...

Newbie

Hi   I bought Spotify premium 15th of May  I have had Spotify premium for more than a year but a couple months ago i tried free. As I said I bought it 15th of May yet I have just been c...

Jacob

Community Legend

995 Views

1 replies

0 likes

  • 995 Views
  • 1 replies
  • 0 likes

I pay 4 times for a 1 month premium

There was a problem that i cant upload student document for student discont and i try 4 times and 4 times i pay it.

Newbie

There was a problem that i cant upload student document for student discont and i try 4 times and 4 times i pay it.

Jacob

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Charging me

I cancelled the premium but it's still charging me another month and I don't want another month. The subscription is in transaction on my back account but how do I make sure it doesn't charge me again, because the Spotify website says that I have it ...

Newbie

I cancelled the premium but it's still charging me another month and I don't want another month. The subscription is in transaction on my back account but how do I make sure it doesn't charge me agai...

Jacob

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

I deleted my account but but money was charged to my card

I need help!!! I made a student account at the wrong login (I was logged in to my mother's account, not mine). I wanted to repair this error, but they told me that I couldn't use my student data in my account because I had already used the benefit (o...

Newbie

I need help!!! I made a student account at the wrong login (I was logged in to my mother's account, not mine). I wanted to repair this error, but they told me that I couldn't use my student data...

Jacob

Community Legend

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Signed up for premium with wrong account

I tried to cancel the trial, but it looks like my account was already charged the 99¢. How do I know that my card won't be charged the full $9.99 when the three month period is up? Or is it possible to switch this to another account?

Visitor

I tried to cancel the trial, but it looks like my account was already charged the 99¢. How do I know that my card won't be charged the full $9.99 when the three month period is up? Or is it possible ...

Jacob

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Bought 99 cent premium but having trouble

I bought the 99 cent premium for 3 months, but for some reason when I log in the premium features have yet to take effect.I have tried logging out and logging back in on the same account, and deleting and re-downloading the app with no success.

Newbie

I bought the 99 cent premium for 3 months, but for some reason when I log in the premium features have yet to take effect. I have tried logging out and logging back in on the same account, and delet...

Jiana

Community Legend

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

how come i am being charged P129 for Spotify premium when I already have an ongoing subscription of P194/mo for Premium for family?To avoid paying any interest rate from my bank, i just paid my bill. But i want to find out why I am charged this addit...

Casual Listener

how come i am being charged P129 for Spotify premium when I already have an ongoing subscription of P194/mo for Premium for family? To avoid paying any interest rate from my bank, i just paid my b...

Makamabu

Casual Listener

297 Views

2 replies

0 likes

  • 297 Views
  • 2 replies
  • 0 likes