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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15422 Views
  • 27 replies
  • 3 likes
  • 15422 Views
  • 27 replies
  • 3 likes

Not able to get Premium deal - no idea why

I received an e-mail about the Premium offer of 3 months for $0.99. I attempted to get this offer but received a message saying I cannot because I have taken a similar offer.The problem is I never have taken any Spotify offers.I've only ever used fre...

  • Newbie
  • I received an e-mail about the Premium offer of 3 months for $0.99. I attempted to get this offer but received a message saying I cannot because I have taken a similar offer. The problem is I never ...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 0.99c

Hi, Just wondering, if i pay for 3 months am I obliged and made to keep paying for premium at a full cost or can I cancel payment and only pay for 3 months of premium. Thanks, Ben

  • Gig Goer
  • Hi,   Just wondering, if i pay for 3 months am I obliged and made to keep paying for premium at a full cost or can I cancel payment and only pay for 3 months of premium.   Thanks, Ben
  • Maxim
  • Spotify Star
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

3 months for 0,99 €

I have a problem with the offer over 3 months for 0,99 € per month. I bought it today over the KLARNA bill (method of payment).Is this a mistake? normally i should pay onle 0,99€ for the next 3 months?so is this correct on the bill? but on my account...

  • Newbie
  • I have a problem with the offer over 3 months for 0,99 € per month. I bought it today over the KLARNA bill (method of payment). Is this a mistake? normally i should pay onle 0,99€ for the next 3 mon...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Solved!! Paid for spotify student Premium but I wasn't logged in or on the program but still got charged.

I recently just saw there was student discount for premium so i decieded to do some research on it. But silly me realised I wasn't logged in or on the program when I made my payment. I was just on my browser and it put the payment thought with no fur...

  • Newbie
  • I recently just saw there was student discount for premium so i decieded to do some research on it. But silly me realised I wasn't logged in or on the program when I made my payment. I was just on my...
  • carl_harris
  • Roadie
  • 848 Views
  • 1 replies
  • 0 likes
  • 848 Views
  • 1 replies
  • 0 likes

problème de pays pour l'inscription à Premium

Bonjour, j'habite en Suisse et ma carte Visa est française... Lorsque j'essaye de m'inscrire à Premium, Spotify me propose donc de "changer de pays" de la Suisse pour la France....Est-ce que Spotify fonctionnera tout de même si je suis sur un compte ...

  • Newbie
  • Bonjour, j'habite en Suisse et ma carte Visa est française... Lorsque j'essaye de m'inscrire à Premium, Spotify me propose donc de "changer de pays" de la Suisse pour la France.... Est-ce que Spotif...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Superuser Contribution I Got charged three times and still I don't have premium

Hello.I have a large problem with my spotify or to be exact i have been charged for spotify premium three times in same day (13th may) and i have no premium or money or no anything.Can anybody help me with this kind of problem?

  • Casual Listener
  • Hello. I have a large problem with my spotify or to be exact i have been charged for spotify premium three times in same day (13th may) and i have no premium or money or no anything. Can anybody he...
  • Juicijs
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Buy using mol

I lived in malaysia . There is an offer for 3 months subsrcription for only RM14.90 but why i cant subscribe for 3 months ? And another thing is Ive already subsribe for 1 months but my account still didnt go premium ..

  • Newbie
  • I lived in malaysia . There is an offer for 3 months subsrcription for only RM14.90 but why i cant subscribe for 3 months ? And another thing is Ive already subsribe for 1 months but my account still...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Premium subscription

I am currently a premium subscriber to 4 June 17. I cancelled my subscription through Apple. I understand that it is cheaper to have an account directly with Spotify. If this is the case can you please tell me how to re-subscribe

  • Newbie
  • I am currently a premium subscriber to 4 June 17. I cancelled my subscription through Apple. I understand that it is cheaper to have an account directly with Spotify. If this is the case can you plea...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Cant buy the promo for 3 month 0.99$

HeyI wanted to buy the promo for my litte brother but when i tryed to buy it i couldnt.This is a brand new acount i made for him, i have bought the promo before on my own account alonge time ago. When i try to buy it, it says that i have purches a si...

  • Newbie
  • Hey I wanted to buy the promo for my litte brother but when i tryed to buy it i couldnt. This is a brand new acount i made for him, i have bought the promo before on my own account alonge time ago....
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

3 months promo but only get 1 month?

Please help me, I just click the banner for 3 months promo but its appear only for 1 month.sorry for my bad english n please answer me how to fix this

  • Newbie
  • Please help me, I just click the banner for 3 months promo but its appear only for 1 month. sorry for my bad english n please answer me how to fix this
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Charged after switching to free

I was trying to switch my Premium subscription to the student discount, and ended up cancelling my subscription completely because it wouldn't work. It says I have Spotify Free on my account, yet I was charged the $4.99 student charge anyways, after ...

  • Casual Listener
  • I was trying to switch my Premium subscription to the student discount, and ended up cancelling my subscription completely because it wouldn't work. It says I have Spotify Free on my account, yet I w...
  • Jacob
  • Community Legend
  • 1502 Views
  • 3 replies
  • 0 likes
  • 1502 Views
  • 3 replies
  • 0 likes

spotify premium help

i got the 3 month for 99 cents but it didnt go through so i dont have premium help

  • Newbie
  • i got the 3 month for 99 cents but it didnt go through so i dont have premium help  
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

problemas con suscripcion de sony play station

tengo la cuenta de spotify vinculada a sony la PSN, la cuenta de PSN la no la tengo no se cual es, intente ingresar la misma cuenta de spofity en la cuenta actual de PSN pero ahora me dice que esta vinculada a una cuenta ya creada en en la PSN, hable...

  • Newbie
  • tengo la cuenta de spotify vinculada a sony la PSN, la cuenta de PSN la no la tengo no se cual es, intente ingresar la misma cuenta de spofity en la cuenta actual de PSN pero ahora  me dice que ...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

PROBLEMAS NA ASSINATURA DO PREMMIUM

Eu boto todos dados corretosobre e diz que o serviço ou o cartão não estão em um dia bom, já tentei com vários cartões e n funcionou. Vocês estão com algum problema no sistema ?

  • Newbie
  • Eu boto todos dados corretosobre e diz que o serviço ou o cartão não estão em um dia bom, já tentei com vários cartões e n funcionou. Vocês estão com algum problema no sistema ?
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

New subscription

I have just subscribed to 'premium' after using free spotify for some time. Do I need to delete the old (free) app from my phone and ipad and re-download the premium app? When I've tried to download the new version, it is asking me to subscribe, but ...

  • Newbie
  • I have just subscribed to 'premium' after using free spotify for some time.  Do I need to delete the old (free) app from my phone and ipad and re-download the premium app?  When I've tried ...
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Superuser Contribution spotify premium - WONT WORK

i have a visa debit card with enough money for the subscription and i am putting in the correct information to create a premium spotify account but everytime i try it comes up with 'invalid credit card number'.

  • Newbie
  • i have a visa debit card with enough money for the subscription and i am putting in the correct information to create a premium spotify account but everytime i try it comes up with 'invalid credit ca...
  • MonicaM_Bogota
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • Premium 3 Month Trial
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Oops, seems your card or payment provider is having a bad day."

I am tired of this error. Approximately, ONE month pass but still get same problem: "Oops, seems your card or payment provider is having a bad day." . I know, my credit card not have any problem. I can shoping other places. What can we do?

  • Regular
  • I am tired of this error. Approximately, ONE month pass but still get same problem: "Oops, seems your card or payment provider is having a bad day." . I know, my credit card not have any problem. I c...
  • AlpYuktug
  • Regular
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

university account (payment problem)

Hello. I few minutes ago i tried to register me in the university account.I tried it twice, but finally i prefered sign in in the regular account (for $99).I checked my bank statement, and realized that i have two charges of (university account) to m...

  • Newbie
  • Hello.  I few minutes ago i tried to register me in the university account. I tried it twice, but finally i prefered sign in in the regular account (for $99). I checked my bank statement, and...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes