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Ask here for help with Premium, payments and trials.
Start a topicWe have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I got hit twice by Spotify 129 add. I've register today June 4 and it charges to my credit card visa same last may.But I didn't get the premium service.What's happening.Is this a bogus add by Spotify.What can I say. Very disappointing client.Return m...
Casual Listener
I got hit twice by Spotify 129 add. I've register today June 4 and it charges to my credit card visa same last may. But I didn't get the premium service. What's happening. Is this a bogus add by S...
Jacob
Community Legend
306 Views
1 replies
0 likes
subscribed to premium and paid thru paypal but still its on free account status how come?
Newbie
subscribed to premium and paid thru paypal but still its on free account status how come?
Jacob
Community Legend
276 Views
1 replies
0 likes
I have load. 130 pesos but I can't activate it.
Boa noite,Estava assinando pela primeira vez o Spotify, porém, comecei fazendo o plano de estudante (8,50) só que não concretizei, fechei a aba e fiz o plano de 1,99 durante três meses. Logo após, veio as duas cobranças, conforme foto.O que eu faço?
Newbie
Boa noite, Estava assinando pela primeira vez o Spotify, porém, comecei fazendo o plano de estudante (8,50) só que não concretizei, fechei a aba e fiz o plano de 1,99 durante três meses. Logo após, ...
208 Views
0 replies
0 likes
tengo problemas para poder ocupar mi cuenta premium solamente me hacen el cobro pero no puedo acceder me dice que tengo solamente la version gratis, necesito ayuda o como puedo cancelar el servicio ya que en la parte de subscripcion me dice que tengo...
Newbie
tengo problemas para poder ocupar mi cuenta premium solamente me hacen el cobro pero no puedo acceder me dice que tengo solamente la version gratis, necesito ayuda o como puedo cancelar el servicio y...
212 Views
0 replies
0 likes
Ao colocar meus dados para emissão do boleto para pagamento, o valor que aparece para pagamento inicial são R$ 16,90 e não o ofertado por 3 meses de 1,99. O boleto foi emitido, mas não farei o pagamento até saber como resolver isso.
Newbie
Ao colocar meus dados para emissão do boleto para pagamento, o valor que aparece para pagamento inicial são R$ 16,90 e não o ofertado por 3 meses de 1,99. O boleto foi emitido, mas não farei o pagame...
195 Views
0 replies
0 likes
pague la promocion de 3 meses por 9 pesos, unos dias fui premium y ahora ya soy free mi suscripcion vense en agosto
Newbie
pague la promocion de 3 meses por 9 pesos, unos dias fui premium y ahora ya soy free mi suscripcion vense en agosto
206 Views
0 replies
0 likes
Hola, llevo semanas intentando cambiarme a Premiun nuevamente. he intentando con diferentes tarjetas, pero el paago simplemente no pasa.¿Soluciones?
Newbie
Hola, llevo semanas intentando cambiarme a Premiun nuevamente. he intentando con diferentes tarjetas, pero el paago simplemente no pasa. ¿Soluciones?
208 Views
0 replies
0 likes
Me fije en mi portal de spotify y dice que se me acaba el 8/junioSe supone que lo contrate el 8/mayo del mes pasadoQuesiera sabes que si me puede ayudar en eso ... se supone que me estan dando un mes gratis
Newbie
Me fije en mi portal de spotify y dice que se me acaba el 8/junio Se supone que lo contrate el 8/mayo del mes pasado Quesiera sabes que si me puede ayudar en eso ... se supone que me estan dand...
234 Views
0 replies
0 likes
Hi, I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying the student discount since February. How can I update my payme...
Newbie
Hi, I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying th...
osornios
Spotify Star
1199 Views
1 replies
0 likes
Buenas hoy pague spotify premium por la promocion de 3 meses por 1 dolar pero despues de pagar cancele la suscripcion de renovacion para que no me cobre despues de que se acabe el spotify pero por alguna razon mi cuenta de spotify no obtuvo el premiu...
Casual Listener
Buenas hoy pague spotify premium por la promocion de 3 meses por 1 dolar pero despues de pagar cancele la suscripcion de renovacion para que no me cobre despues de que se acabe el spotify pero por al...
Sk41rez
Casual Listener
580 Views
2 replies
0 likes
After sign-up was complete it told me that I will be charged on 7/3 next month it's supposed to be free for three months can someone help
Visitor
After sign-up was complete it told me that I will be charged on 7/3 next month it's supposed to be free for three months can someone help
osornios
Spotify Star
284 Views
1 replies
0 likes
I want to create a spotify family premium account. If i share my account with my friends and log in on the account to listen to music at the same time, it will be a problem????
Newbie
I want to create a spotify family premium account. If i share my account with my friends and log in on the account to listen to music at the same time, it will be a problem????
Maxim
Spotify Star
445 Views
1 replies
0 likes
Pague los 9 pesos para 3 meses, se me hizo el cargo, pero me dice que segun agarre otra prueba gratis o alguna otra oferta similar, y no me hice premium, e cobro y todo, lo unico que eh usado es la prueba gratis esa de 7 dias que te da al inicio
Newbie
Pague los 9 pesos para 3 meses, se me hizo el cargo, pero me dice que segun agarre otra prueba gratis o alguna otra oferta similar, y no me hice premium, e cobro y todo, lo unico que eh usado es la p...
osornios
Spotify Star
329 Views
1 replies
0 likes
I used my credit card to buy the three month premium account deal. My wife wanted to update her account as well, but it is saying that she's used this offer already. Is it due to using the same credit card that I used on my account?
Newbie
I used my credit card to buy the three month premium account deal. My wife wanted to update her account as well, but it is saying that she's used this offer already. Is it due to using the same credi...
osornios
Spotify Star
398 Views
1 replies
0 likes
Últimamente tuve un viaje de casi un mes y a los 15 días fuera de mi país la aplicación dejo de funcionar. Decía de que solo sirve esa cantidad de días fuera de el.Si vuelvo a ser premium, podría continuar usando la App muchísimo más tiempo fuera de ...
Casual Listener
Últimamente tuve un viaje de casi un mes y a los 15 días fuera de mi país la aplicación dejo de funcionar. Decía de que solo sirve esa cantidad de días fuera de el. Si vuelvo a ser premium, podría c...
osornios
Spotify Star
425 Views
3 replies
0 likes
I have paid for three months Spotify premium but it doesn't work please fix this!
Newbie
I have paid for three months Spotify premium but it doesn't work please fix this!
295 Views
0 replies
0 likes
Hello, I have been charged for $10.81 and $14.00 on May 27 for regular premium for one person. Please advise. Thank you
Newbie
Hello, I have been charged for $10.81 and $14.00 on May 27 for regular premium for one person. Please advise. Thank you
242 Views
0 replies
0 likes
Hi I really need help. I have a premium subscription and it works on my phone but when my partner logs in on my account on his phone it won't let him play any songs and says it's a free subscription. Why is this happening and how can I solve this?
Newbie
Hi I really need help. I have a premium subscription and it works on my phone but when my partner logs in on my account on his phone it won't let him play any songs and says it's a free subscription....
243 Views
0 replies
0 likes
me llego por mail la promocion de que vuelva hacer premium pagando 99 pesos por 3 meses ..... ya puse los datos de la tarjeta tanto de debito como credito... y ninguna de las 2 las acepta... pone una caja de dialogo en rojo que dice que hay problema ...
Newbie
me llego por mail la promocion de que vuelva hacer premium pagando 99 pesos por 3 meses ..... ya puse los datos de la tarjeta tanto de debito como credito... y ninguna de las 2 las acepta... pone una...
Aimee_T
Roadie
1958 Views
1 replies
0 likes