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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19328 Views
  • 27 replies
  • 4 likes
  • 19328 Views
  • 27 replies
  • 4 likes

why I cant pay using the same card

today I bought a spotify premium using a card but, when i try to pay in other account the page say : You card have problems

  • Casual Listener
  • today  I bought a spotify premium using a card but, when i try to pay in other account the page say : You card have problems 
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Cancel acct

Cannot figure out what email that my premium account is linked to.. Its coming out of my bank account and i want to cancel it..

  • Newbie
  • Cannot figure out what email that my premium account is linked to.. Its coming out of my bank account and i want to cancel it..
  • osornios
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! cant get $0.99 for 3 months

I am new at spotify and it wodnt let me get $0.99 for 3 months. says i have had a similar trial but i have never had a trial or anything. i've just signed up today

  • Casual Listener
  • I am new at spotify and it wodnt let me get $0.99 for 3 months. says i have had a similar trial but i have never had a trial or anything. i've just signed up today
  • wipfj
  • Casual Listener
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Cobro No reconocido

Buenas tardes, Mi cuenta se encuentra en un plan familiar donde yo no soy el titular, y hace unos días hicieron un cargo de $149.00 a mi tarjeta de crédito. como puedo solicitar el reembolso. FECHAAUTORIZACIONFECHAAPLICACIONCONCEPTO R.F.C. REFERENCIA...

  • Casual Listener
  • Buenas tardes,   Mi cuenta se encuentra en un plan familiar donde yo no soy el titular, y hace unos días hicieron un cargo de $149.00 a mi tarjeta de crédito. como puedo solicitar el reembolso...
  • osornios
  • Spotify Star
  • 11858 Views
  • 3 replies
  • 0 likes
  • 11858 Views
  • 3 replies
  • 0 likes

Assinatura

Assinei spotify na promoção 1,99 3 meses me descontou no cartão e disque eu sou cliente free ainda

  • Newbie
  • Assinei spotify na promoção 1,99 3 meses me descontou no cartão e disque eu sou cliente free ainda
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Student Discount Stopped with no Warning

So I was scrolling through my bank statements today and noticed that Spotify has been charging me full price for the past 3 months, even though I have a student discount. I checked around, and it said they would warn me when my student discount was a...

  • Casual Listener
  • So I was scrolling through my bank statements today and noticed that Spotify has been charging me full price for the past 3 months, even though I have a student discount.  I checked around, and...
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Increased price in family subscription

So I've been using spotify for about 5 months now and been using family subscription for months however the price has increased about 2 months ago and the price went from 15.99 to 20.99 but it hadn't affected me because i was subscribed earlier but t...

  • Casual Listener
  • So I've been using spotify for about 5 months now and been using family subscription for months however the price has increased about 2 months ago and the price went from 15.99 to 20.99 but it hadn't...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Disabled

My dad cancelled the premium by accident on my account and now I can't even login. I want to set it up to wear I can pay again. I don't want to lose all my playlists and songs! How do I fix this?

  • Newbie
  • My dad cancelled the premium by accident on my account and now I can't even login. I want to set it up to wear I can pay again. I don't want to lose all my playlists and songs! How do I fix this?
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

I need my $$ back!

I was on the student plan and i am just realizing that you all statrted charging me 9.99 back in january when i was only supposed to be paying $5.00 per month. Where is a contact number or email to reach someone? I need my money back!

  • Newbie
  • I was on the student plan and i am just realizing that you all statrted charging me 9.99 back in january when i was only supposed to be paying $5.00 per month. Where is a contact number or email to r...
  • funkerpuunker
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

3-months subscription for $0.99

Je me suis abonné grâce à la promotion "les 3 premiers mois à 0.99" et ils m'ont chargé 9.99 quand même???? Pas contente... Je n'avais jamais eu Spotify j'avais seulement pris l'essai.....

  • Casual Listener
  • Je me suis abonné grâce à la promotion "les 3 premiers mois à 0.99" et ils m'ont chargé 9.99 quand même???? Pas contente... Je n'avais jamais eu Spotify j'avais seulement pris l'essai.....
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

problemas

eu tento pagar o premium em diferentes aparelhos e com diferentes cartoes e nao consigo efetuar o pagamento. minha irma usou o mesmo cartao e ela consegui pagar o premium dela

  • Newbie
  •    eu tento pagar o premium em diferentes aparelhos e com diferentes cartoes e nao consigo efetuar o pagamento. minha irma usou o mesmo cartao e ela consegui pagar o premium dela  &n...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Spotify Premium Gift

I recieved a spotify premium gift and went to redeem it but used the wrong email address. I had spotify on a different account with all my playlist and followers on there but it wasn't under this email address. Could I change the premium status from ...

  • Newbie
  • I recieved a spotify premium gift and went to redeem it but used the wrong email address. I had spotify on a different account with all my playlist and followers on there but it wasn't under this ema...
  • Jacob
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Cancelar conta não propria

Quero cancelar o Premium de outra pessoa, quem esta pagando sou eu, esta no meu cartão de credito e eu não desejo mais pagar por isso, não tenho o email e nem a senha da pessoa, o que faço? esta no meu cartão de credito!

  • Casual Listener
  • Quero cancelar o Premium de outra pessoa, quem esta pagando sou eu, esta no meu cartão de credito e eu não desejo mais pagar por isso, não tenho o email e nem a senha da pessoa, o que faço? esta no m...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Superuser Contribution Pago mayor al estándar

En otras cuentas y en general el precio de premium es de 11.500 y a mi se me está haciendo el cargo por 14.900

  • Newbie
  • En otras cuentas y en general el precio de premium es de 11.500 y a mi se me está haciendo el cargo por 14.900
  • DiegonC
  • Newbie
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

premium subscripton

Hello Spotify! I cant subscribe to spotify premium I've tried it several times even if i have sufficient balance for the payment I have also tried changing it into a different browser but same result.It always say:Oops, seems the credit on your prepa...

  • Casual Listener
  • Hello Spotify! I cant subscribe to spotify premium I've tried it several times even if i have sufficient balance for the payment I have also tried changing it into a different browser but same result...
  • ChaRojas
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Premium try

I can download Premium for 3 months for only 0,99 euro. But they say that the start of this three months is limited. When can't I buy this try anymore?

  • Casual Listener
  • I can download Premium for 3 months for only 0,99 euro. But they say that the start of this three months is limited. When can't I buy this try anymore?
  • cadmielp
  • Roadie
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

I was charged more than the promotion

Hi, I did accepted the spotify promotion of BRL 1,99 for three months, but now I am being charged full price. Does anyone has any ideia how to fix that? Regards.

  • Casual Listener
  • Hi,   I did accepted the spotify promotion of BRL 1,99 for three months, but now I am being charged full price.   Does anyone has any ideia how to fix that?   Regards.
  • jlucasca
  • Casual Listener
  • 351 Views
  • 5 replies
  • 0 likes
  • 351 Views
  • 5 replies
  • 0 likes

Superuser Contribution Plano familia

Foi efetuado o pagamento via débito automático, primeiro mês uma maravilha. No segundo, já apareceu que não podemos usar...Por que? Não existe uma central de atendimento para reclamações. E como e porque tiraram minha mulher?Se possível quero que ven...

  • Newbie
  • Foi efetuado o pagamento via débito automático, primeiro mês uma maravilha. No segundo, já apareceu que não podemos usar... Por que? Não existe uma central de atendimento para reclamações. E como e ...
  • REGINAESPINHEIR
  • Newbie
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Tried getting premium didnt give it and took my money

So i tried getting premium and it wouldnt give me it i tried alot of times still didnt give me. It just takes me to the payment thing and it took all my money so i cant try anymore someone help me with that ?

  • Newbie
  • So i tried getting premium and it wouldnt give me it i tried alot of times still didnt give me. It just takes me to the payment thing and it took all my money so i cant try anymore someone help me wi...
  • Katnissen
  • Newbie
  • 152 Views
  • 1 replies
  • 1 likes
  • 152 Views
  • 1 replies
  • 1 likes

Close an account

I have two accounts but want to cancell one. How do I do that?

  • Newbie
  • I have two accounts but want to cancell one. How do I do that?
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes