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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129129 Views

69 replies

9 likes

Premium for Family
  • 129129 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57783 Views

87 replies

4 likes

  • 57783 Views
  • 87 replies
  • 4 likes

Superuser Contribution Premium not working

I payed .99 cents for 3 months and it's not working...

Newbie

I payed .99 cents for 3 months and it's not working...

Agiovanni

Newbie

307 Views

4 replies

0 likes

  • 307 Views
  • 4 replies
  • 0 likes

Acabo de pagar los 0.99 cent por 3 meses

Y después de haberlos pagado lo primero q me sale al entrar a la cuenta me sale que yo he activado la cuenta premium de 7 días

Newbie

Y después de haberlos pagado lo primero q me sale al entrar a la cuenta me sale que yo he activado la cuenta premium de 7 días

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Does Premium mean unlimited access anywhere?

I am moving to Jordan in a few weeks, a country where Spotify is not active. However, if I were to upgrade to Premium, would that mean I get to access it there? Plus, would I have access to everything, not just playlists?

Newbie

I am moving to Jordan in a few weeks, a country where Spotify is not active. However, if I were to upgrade to Premium, would that mean I get to access it there? Plus, would I have access to everythin...

Julian

Moderator

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Cancel subscription

How to cancel subscription?????? 

Newbie

How to cancel subscription??????  

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Promoção R4 1,99 não aplicada

Fiz a opção da promoção 3 primeiros meses por R$ 1,99 e fiz o pagamento por boleto de 3 meses atecipados de R$ 16,90, mas até agora no meu perfil só está constando assinatura por 3 meses. E os 3 meses por 1,99, como fica???? Se não corrigirem vou usa...

Casual Listener

Fiz a opção da promoção 3 primeiros meses por R$ 1,99 e fiz o pagamento por boleto de 3 meses atecipados de R$ 16,90, mas até agora no meu perfil só está constando assinatura por 3 meses. E os 3...

Bittencourt

Spotify Star

575 Views

5 replies

0 likes

  • 575 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium subscription

: I tried to sign up for the 99 cents 3 month trial using an email you sent me. When I entered my information and tried to enroll, I received a notice that there was a problem with my payment. I confirmed my credit card information and tried again. I...

Newbie

: I tried to sign up for the 99 cents 3 month trial using an email you sent me. When I entered my information and tried to enroll, I received a notice that there was a problem with my payment. I conf...

Julian

Moderator

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

premium univeristario

Inicie el tramite de premium para univeristarios pero se interrumpio, ahora no puedo continuarlo y no puedo cancelarlo

Newbie

Inicie el tramite de premium para univeristarios pero se interrumpio, ahora no puedo continuarlo y no puedo cancelarlo

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Cobro triple

Me suscribí a Spotify Premium con la promocion de 3 meses por 99 pesos y me llegaron 3 cargos a la tarjeta de 9 pesos, ¿esto es normal y se pagan los 3 meses por adelantado, o hay un error?

Newbie

Me suscribí a Spotify Premium con la promocion de 3 meses por 99 pesos y me llegaron 3 cargos a la tarjeta de 9 pesos, ¿esto es normal y se pagan los 3 meses por adelantado, o hay un error?

168 Views

0 replies

0 likes

  • 168 Views
  • 0 replies
  • 0 likes

Subscription mistake

I meant to get this subscription for my iPhone, but I didn't know that would be a separate account. I don't listen to music on my labtop. Is it possible to change it to my phone.Please allow me to make the change, or if it's available across devices....

Newbie

I meant to get this subscription for my iPhone, but I didn't know that would be a separate account.  I don't listen to music on my labtop. Is it possible to change it to my phone. Please allow ...

Maxim

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Subscription error

Came up with this message after the code was sent and didn't work , so I sent my number again and this message popped up

Newbie

Came up with this message after the code was sent and didn't work , so I sent my number again and this message popped up

142 Views

0 replies

0 likes

  • 142 Views
  • 0 replies
  • 0 likes

Charged Twice

I understand this customer service model and I think it's great in general, but it's VERY FRUSTRATING when I have an issue that can't be resolved in the community and I still can't contact someone from the company. It would be so awesome to have a st...

Newbie

I understand this customer service model and I think it's great in general, but it's VERY FRUSTRATING when I have an issue that can't be resolved in the community and I still can't contact someone fr...

cristibaby

Casual Listener

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

I need some urgent help! Problem in payment

I need some urgent help! Credit card payment failed because it was canceled due to a problem with the bank. I need to update the payment method and return with the family plan with the same members that were registered before. It's possible? How can ...

Newbie

I need some urgent help! Credit card payment failed because it was canceled due to a problem with the bank. I need to update the payment method and return with the family plan with the same members t...

140 Views

0 replies

0 likes

  • 140 Views
  • 0 replies
  • 0 likes

Cant get added to family subscription

Having trouble getting added/renewed to a family subscription. For some reason i cant receive an invite email to join the family subscription. Is it because my accounts linked to Facebook? My family member tried sending me multiple invites through em...

Casual Listener

Having trouble getting added/renewed to a family subscription.  For some reason i cant receive an invite email to join the family subscription.  Is it because my accounts linked to Facebook...

136 Views

0 replies

0 likes

  • 136 Views
  • 0 replies
  • 0 likes

3-months subscription for $0.99

i want to use this so much and it ends tomorrow but the payment won't go through and i am still premium!

Casual Listener

i want to use this so much and it ends tomorrow but the payment won't go through and i am still premium! 

120 Views

0 replies

0 likes

  • 120 Views
  • 0 replies
  • 0 likes

Cancel Subscription for and account I dont remember

Hello guys, for months now my card is being charged for 2 premium subscriptions, one for the account I am currently using to which I log into through facebook and one for an older account I had created for which I don't remember neither the username ...

Newbie

Hello guys, for months now my card is being charged for 2 premium subscriptions, one for the account I am currently using to which I log into through facebook and one for an older account I had creat...

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Can't change my payment/subscription plan to the standard $10 a month.

When I first signed up for spotify premium I was a student paying $5 a month, but I graduated a couple months ago and my payment updated to $10 a month(system did it automatically, which I was fine with). Last month I got a new card so the payment fa...

Newbie

When I first signed up for spotify premium I was a student paying $5 a month, but I graduated a couple months ago and my payment updated to $10 a month(system did it automatically, which I was fine w...

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

when does premium stop?

Does my spotify premium stay for the rest of the month when i unsubscribe? Or does it stop right when i unsubscribe?

Newbie

Does my spotify premium stay for the rest of the month when i unsubscribe? Or does it stop right when i unsubscribe?

129 Views

0 replies

0 likes

  • 129 Views
  • 0 replies
  • 0 likes

NO RECONOCE MI CODIGO FAMILIAR PREMIUM

NO RECONOCE MI CODIGO FAMILIAR PREMIUM, ME ENVIARON LA INVITACION Y NO ME DEJA INGRESAR, SIGO EN MI CUENTA GRATUITA

Newbie

NO RECONOCE MI CODIGO FAMILIAR PREMIUM, ME ENVIARON LA INVITACION Y NO ME DEJA INGRESAR, SIGO EN MI CUENTA GRATUITA

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes

No detecto mi pago, sigo en Spotify free

Creé una cuenta en spotify ya que me gusto una promocion y quise aprovecharla, registre mi tarjeta y me hicieron el cobro pero aun me aparace que tengo cuenta free, alguien que me ayude porfavor

Newbie

Creé una cuenta en spotify ya que me gusto una promocion y quise aprovecharla, registre mi tarjeta y me hicieron el cobro pero aun me aparace que tengo cuenta free, alguien que me ayude porfavor

161 Views

0 replies

0 likes

  • 161 Views
  • 0 replies
  • 0 likes

Spotify premium under email account but not connected to Facebook

I paid for Spotify premium I guess under my email account but it won't combine my Facebook account to premium.... What am I doing wrong?

Newbie

I paid for Spotify premium I guess under my email account but it won't combine my Facebook account to premium.... What am I doing wrong?

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes