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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149042 Views

69 replies

10 likes

Premium for Family
  • 149042 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94530 Views

89 replies

4 likes

  • 94530 Views
  • 89 replies
  • 4 likes

My premium has changed to free!!

I can't change my account back to premium? I pay £12.99 every month I can't even use my speaker

Newbie

I can't change my account back to premium? I pay £12.99 every month I can't even use my speaker

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Cuenta Premium

Mi cuenta es premium pero al iniciar sesion en facebook, no me aparece Premium, que puedo hacer?

Newbie

Mi cuenta es premium pero al iniciar sesion en facebook, no me aparece Premium, que puedo hacer?

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

Ya cancele mi cuenta premium y me cobraron

Adquirí el programa de 30 días gratis de spotify premium, lo cancelé a los 20 días (es decir antes de que cumpliera los 30 días). Me mandaron un correo diciendo que mi cuenta premium estaba cancelada y ya revisé varias veces y ya tengo el spotify en ...

Newbie

Adquirí el programa de 30 días gratis de spotify premium, lo cancelé a los 20 días (es decir antes de que cumpliera los 30 días). Me mandaron un correo diciendo que mi cuenta premium estaba cancelada...

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Suscripción Premium

Hace 4 días estoy intentando realizar al pago de la suscripción premium, ya que el mes pasado no pude realizarlo. Al intentar pagar con la tarjeta de credito me arroja el siguiente mensaje.Ups, parece que tu tarjeta o proveedor de pago están teniendo...

Newbie

Hace 4 días estoy intentando realizar al pago de la suscripción premium, ya que el mes pasado no pude realizarlo. Al intentar pagar con la tarjeta de credito me arroja el siguiente mensaje. Ups...

juan_martinez

Newbie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Premium subscription moved to family same user in two phones, lost downloads

I had a premium subscription in two phones with different downloads in each one. When I got family subscription, I lost all downloads from one of the phones and cant acces this downloads with my husbands new accout. How do I get my downloads with my ...

Newbie

I had a premium subscription in two phones with different downloads in each one. When I got family subscription, I lost all downloads from one of the phones and cant acces this downloads with my husb...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes

Premium

I pay for premium every month. Songs will not play without wifi. Downloaded or not. What's up?

Newbie

I pay for premium every month. Songs will not play without wifi. Downloaded or not. What's up?

CryticalAce

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Starting Spotify

I don't have an account yet. How do I take advantage of using both the 3 first months at .99 and then use the student discount at 4.99 instead of going to 9.99 or whatever. .?

Newbie

I don't have an account yet. How do I take advantage of using both the 3 first months at .99 and then use the student discount at 4.99 instead of going to 9.99 or whatever. .?

itu_

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Pay for student premium

I checked my bank account and I saw they took twice price for the student premium and also I don't have premium account yet.

Newbie

I checked my bank account and I saw they took twice price for the student premium and also I don't have premium account yet.

LordRollin

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Not Eligible For 3 Month premium

Hello. I trying to buy the 3 months for $9.99 premium but it's saying I'm not eligible for that subscription and I don't understand why. Can you please help me understand why this is happening? Thank you so much.

Newbie

Hello. I trying to buy the 3 months for $9.99 premium but it's saying I'm not eligible for that subscription and I don't understand why. Can you please help me understand why this is happening? Thank...

LordRollin

Community Legend

1474 Views

1 replies

0 likes

  • 1474 Views
  • 1 replies
  • 0 likes

Delay in Premium payment

I didn't have enough money on my bank account this month to pay my spotify's premium account. Now I'm back to free version and my bank account will be recharged with enough money next monday. If I want to come back to premium, will spotify do it auto...

Regular

I didn't have enough money on my bank account this month to pay my spotify's premium account. Now I'm back to free version and my bank account will be recharged with enough money next monday. If I wa...

LordRollin

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Spotify Premium to Familiar plan

Good afternoon. I had premium plan, and one of my parents in my house decided to change to a Familiar one. My question is: Spotify still takes the fee, the taxe of premium plan of my credit card, or now I´m free and the taxes will be discounted in my...

Newbie

Good afternoon.   I had premium plan, and one of my parents in my house decided to change to a Familiar one.   My question is: Spotify still takes the fee, the taxe of premium plan...

itu_

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Premium no activado y cargo doble

Entre a mi cuenta para adquirir la promocion de 3 meses por 9 pesos y al realizar la compra se me cobró dos pagos y la cuenta quedo sin premium.

Newbie

Entre a mi cuenta para adquirir la promocion de 3 meses por 9 pesos y al realizar la compra se me cobró dos pagos y la cuenta quedo sin premium.

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Family account changed to free account

Last month I started a Family account (may 3rd) everything was good for me and my family members, before the first month (may 30th) was complete my account and my family's accounts changed to free like I'd never paid but Spotify charged me again!! Li...

Casual Listener

Last month I started a Family account (may 3rd) everything was good for me and my family members, before the first month (may 30th) was complete my account and my family's accounts changed to free li...

Edmoran

Casual Listener

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Help

I signed up for spotify 3 month premium for €0.99 on Friday 01/06/2017 and used the wrong email address to do so when iogged into the account again after changing my email address I lost my 3 month subscription can anyone help me with this

Newbie

I signed up for spotify 3 month premium for €0.99 on Friday 01/06/2017 and used the wrong email address to do so when iogged into the account again after changing my email address I lost my 3 month s...

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

money gone from paypal but still not premium

I just subscribed with the 3 months for €0.99 and when I look at my paypal account it says that €0.99 has been deducted from my account towards spotify premium. But when I log onto spotify is still says i'm a free user.

Newbie

I just subscribed with the 3 months for €0.99 and when I look at my paypal account it says that €0.99 has been deducted from my account towards spotify premium. But when I log onto spotify is still s...

238 Views

0 replies

1 likes

  • 238 Views
  • 0 replies
  • 1 likes

payment trouble

Hi,I was changing my bank - had ZUNO now changed to mBank. The payment doesn't want to work for me for some reason - tried it couple of times on 3 different days but all the time there was an error about my "card provider having a bad day". It asks m...

Casual Listener

Hi, I was changing my bank - had ZUNO now changed to mBank. The payment doesn't want to work for me for some reason - tried it couple of times on 3 different days but all the time there was an err...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Stop premium

I'm French, so sorry for my english. I have Spotify premium with Base (in Belgium).I stop this subscription the last month but I have always Spotify Premium. How stop that ? Thanks for answer

Newbie

I'm French, so sorry for my english.   I have Spotify premium with Base (in Belgium). I stop this subscription the last month but I have always Spotify Premium.   How stop that ? &nbs...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Me desvincularon del plan familiar

Me desvincularon por no responder a un correo donde me solicitaba confirmar el código postal. Si no hay solución nos retiramos.

Newbie

Me desvincularon por no responder a un correo donde me solicitaba confirmar el código postal. Si no hay solución nos retiramos.

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Ya pague... pero no puedo usar el premium

Hola mi usuario es federico.decameron pague la promocipon de 3 meses por 0.99 y no se me activo pero el cobrpo si se hizo Federico Gutierrez

Visitor

Hola mi usuario es federico.decameron pague la promocipon de 3 meses por 0.99 y no se me activo pero el cobrpo si se hizo    Federico Gutierrez 

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

Nova assinatura

Prezados,Bom dia! Assinei a Premium de vocês pelo aplicativo, e conforme promoção, recebi 3 meses por R$16,90. Até aí tudo bem, mas quando fui acessar o site pra checar se minha conta Premium estava ativada corretamente, notei que existe a promoção 3...

Newbie

Prezados, Bom dia! Assinei a Premium de vocês pelo aplicativo, e conforme promoção, recebi 3 meses por R$16,90. Até aí tudo bem, mas quando fui acessar o site pra checar se minha conta Premium estav...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes