Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 122957 Views
- 81 replies
- 10 likes
- 122957 Views
- 81 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 14697 Views
- 27 replies
- 2 likes
- 14697 Views
- 27 replies
- 2 likes
charged 3 times!
I just signed up as a student yesterday and the first wo times I tried to subsribe it said it could not verify I was a student and I wouldnt be charged. Those two attempts were charged to my card. They money is no longer in my account. I then tried a...
- I just signed up as a student yesterday and the first wo times I tried to subsribe it said it could not verify I was a student and I wouldnt be charged. Those two attempts were charged to my card. Th...
-
- 411 Views
- 0 replies
- 0 likes
-
HelpPayment Problems
- 411 Views
- 0 replies
- 0 likes
Premium for $0.99
I signed up for Premium for 0.99 3months and still haven't payed but it says on my subscription that it will charge me 4.99/month. Is it after the 3 months or will it actually charge me 4.99 ?
- I signed up for Premium for 0.99 3months and still haven't payed but it says on my subscription that it will charge me 4.99/month. Is it after the 3 months or will it actually charge me 4.99 ?
-
-
- Casual Listener
- 286 Views
- 2 replies
- 0 likes
- 286 Views
- 2 replies
- 0 likes
Solved!! Student subscription at the end of 0.99 3months deal
Hi, i would like to try out 0.99 for 3 months deal but i am a student as well. If i start the 0.99 offer now, will i be able to switch my account to student before it charges me 9.99? Thank you.
- Hi, i would like to try out 0.99 for 3 months deal but i am a student as well. If i start the 0.99 offer now, will i be able to switch my account to student before it charges me 9.99? Thank you.
-
-
- Spotify Star
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Paypal Not working
Hi all, not sure what the problem is but whenever I try to pay with Paypal after I click the Agree & Pay button its take me back to spotify and its just a blank screen with nothing happening!Thank You
- Hi all, not sure what the problem is but whenever I try to pay with Paypal after I click the Agree & Pay button its take me back to spotify and its just a blank screen with nothing happening! Th...
-
- 286 Views
- 0 replies
- 0 likes
- 286 Views
- 0 replies
- 0 likes
Solved!! The 0.99 Deal Problem
Trying to buy the 0.99 deal but when I try to pay with PaySafeCard it charges 5EUR or whatever. It tells me how much before I accept. Is that intentional or a bug?
- Trying to buy the 0.99 deal but when I try to pay with PaySafeCard it charges 5EUR or whatever. It tells me how much before I accept. Is that intentional or a bug?
-
-
- Spotify Star
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
What happens after your 0.99 deal has ended?
I want to buy the 0.99 deal wich gives you 3 months spotify premium for 1EUR. But My question is: stops the premium after those 3 months? Or does it stay with the price of 10EUR every month?
- I want to buy the 0.99 deal wich gives you 3 months spotify premium for 1EUR. But My question is: stops the premium after those 3 months? Or does it stay with the price of 10EUR every month?
-
-
- Roadie
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Unbale to pay for my premium subscription (credit info update or bill)
Hello all! The credit card under which my sportify subscription was registered was recently stolen and, therefore, cancelled. Upon trying to update my paymento info with my new credicard data, I get an error message. As I was unable to pay my subscri...
- Hello all! The credit card under which my sportify subscription was registered was recently stolen and, therefore, cancelled. Upon trying to update my paymento info with my new credicard data, I get ...
-
-
- Community Legend
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Please help: Rogers free 6month subscription up May 21 need help migrating!!!
Hey so I have my spotify premium set up with Rogers for the 6months free. However, that is coming to an end on May 21, 2017. My employer pays for my cell phone bill so I need to cancel my spotify with Rogers so it is not on my phone bill. I want to k...
- Hey so I have my spotify premium set up with Rogers for the 6months free. However, that is coming to an end on May 21, 2017. My employer pays for my cell phone bill so I need to cancel my spotify wit...
-
-
- Community Legend
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Solved!! Price reduction with Spotify Familly
Hello everyone, I just subscribed to Spotify prenium taking advantage of the price reduction to 0,99e per month for 3 month. I would like to update my account to a familly one but is it possible to still have access to this reduction (paying 5,99e fo...
- Hello everyone, I just subscribed to Spotify prenium taking advantage of the price reduction to 0,99e per month for 3 month. I would like to update my account to a familly one but is ...
-
-
- Casual Listener
- 291 Views
- 2 replies
- 0 likes
- 291 Views
- 2 replies
- 0 likes
Issues with Premium while switching devices.
I got a new phone a few weeks ago. When I went to set up my Spotify on the new device, I logged in to my account as usual, but once I was in I saw a vast majority of my songs were gone from my list, and I had been relegated back to the basic subscrip...
- I got a new phone a few weeks ago. When I went to set up my Spotify on the new device, I logged in to my account as usual, but once I was in I saw a vast majority of my songs were gone from my list, ...
-
-
- Casual Listener
- 227 Views
- 3 replies
- 0 likes
- 227 Views
- 3 replies
- 0 likes
Solved!! Download option disappear after premium subscription
Hello guys. I just pay for Spodify Premium but download button , download option is disapear . Why !? On web base , on my Android phone too .When was Spodify free, the options was there, if you press it , its say " Buy Premium to Download " so i buy ...
- Hello guys. I just pay for Spodify Premium but download button , download option is disapear . Why !? On web base , on my Android phone too . When was Spodify free, the options was there, if you p...
-
-
- Casual Listener
- 451 Views
- 2 replies
- 0 likes
- 451 Views
- 2 replies
- 0 likes
NB
I am currently on the €4.99 a month student deal for the year. However, I noticed that you now have a €0.99 deal for 3 months of summer. If I opt to do the €0.99 deal do I lose out on the €4.99 deal for the remainder of the year as a result?
- I am currently on the €4.99 a month student deal for the year. However, I noticed that you now have a €0.99 deal for 3 months of summer. If I opt to do the €0.99 deal do I lose out on the €4.99 deal ...
-
-
- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Solved!! Payment with Apple credit
Hey,I have a problem. On my Apple account I have money and with this money I want pay the subscription from Spotify. But I can't pay with this money. Why? Can someone help me, please?Thank you.
- Hey, I have a problem. On my Apple account I have money and with this money I want pay the subscription from Spotify. But I can't pay with this money. Why? Can someone help me, please? Thank you.
-
-
- Spotify Star
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Premium for family
My husband signed up for Premium for Family yesterday. When I log into my account online (via web browser) my account is under Premium for Family. But when I log into the App, my subscription is under Premium Trial. Will it be updated to Premium? Who...
- My husband signed up for Premium for Family yesterday. When I log into my account online (via web browser) my account is under Premium for Family. But when I log into the App, my subscription is unde...
-
-
- Regular
- 373 Views
- 9 replies
- 0 likes
- 373 Views
- 9 replies
- 0 likes
Conta Universitária
Assinei o Spotify universitário a algum tempo, na propaganda fala que tenho 1 mês grátis, creio que não se passou 1 mês e mesmo que tenha passado, eu assinei o premium e não estou conseguindo escolher a música que quero, estou sendo obrigada a ouvir ...
- Assinei o Spotify universitário a algum tempo, na propaganda fala que tenho 1 mês grátis, creio que não se passou 1 mês e mesmo que tenha passado, eu assinei o premium e não estou conseguindo escolhe...
-
-
- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Student discount
Good morning.I just updated to Spotify Premium for students and I am waiting for the approval.But I did this without cancelling my previous (non-student) registration to Spotify, even though I had lost it because I didn't load my prepaid card in orde...
- Good morning. I just updated to Spotify Premium for students and I am waiting for the approval. But I did this without cancelling my previous (non-student) registration to Spotify, even though I ha...
-
-
- Regular
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Superuser Contribution cannot update my payment
hey everyone, so a couple of days ago my paypal had some problems and so my premium expired. my spotify premium went in sleep mode or something and when i tried to update my payment methode like it asked i could not use my paypal(other payments with ...
- hey everyone, so a couple of days ago my paypal had some problems and so my premium expired. my spotify premium went in sleep mode or something and when i tried to update my payment methode ...
-
-
- Newbie
- 346 Views
- 5 replies
- 0 likes
- 346 Views
- 5 replies
- 0 likes
Problem with subscription
Hi guysI have some problems with sunbscription via remittance (bank method), because I don't get message code to activate it.It's sad
- Hi guys I have some problems with sunbscription via remittance (bank method), because I don't get message code to activate it. It's sad
-
- 162 Views
- 0 replies
- 0 likes
- 162 Views
- 0 replies
- 0 likes
Premium
Paid premium today through Cebuana, but it's still not activated. I paid for a 3month subscription. Please fix it asap.
- Paid premium today through Cebuana, but it's still not activated. I paid for a 3month subscription. Please fix it asap.
-
- 110 Views
- 0 replies
- 0 likes
- 110 Views
- 0 replies
- 0 likes
Bought a 3 months for 1 month price but only receive 1 month
So I recently just bought the 3 months for 1 month price offer and I just bought it immediately. But after the purchase was successful, I only receive a 1 month premium instead of 3.
- So I recently just bought the 3 months for 1 month price offer and I just bought it immediately. But after the purchase was successful, I only receive a 1 month premium instead of 3.
-
- 126 Views
- 0 replies
- 0 likes
- 126 Views
- 0 replies
- 0 likes