Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7827 Views
  • 23 replies
  • 2 likes
  • 7827 Views
  • 23 replies
  • 2 likes

Superuser Contribution cancelar pago actual

deseo cancelar mi pago actual de la suscripcion ya que no deseo usar ya spotify pero ya me han cobrado este mes y no quiero

  • Newbie
  • deseo cancelar mi pago actual de la suscripcion ya que no deseo usar ya spotify pero ya me han cobrado este mes y no quiero
  • JulianA_Bogota
  • Roadie
  • 541 Views
  • 1 replies
  • 0 likes
  • cancelar pago
  • 541 Views
  • 1 replies
  • 0 likes

Setting up family subscription

My son currently has a premium subscription. I would like to set up a family subscription and have him join that. Does my son have to cancel his plan, or will it automatically be canceled once he switches to the family plan. I don't want him to be ge...

  • Casual Listener
  • My son currently has a premium subscription.  I would like to set up a family subscription and have him join that.   Does my son have to cancel his plan, or will it automatically be cancele...
  • firefiey1
  • Gig Goer
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo renovar a minha assinatura premium.

Eu antes era usuário Premium, porém meu cartão venceu, então pedi outro e agora estou tentando renovar minha assinatura, mas toda vez que eu coloco os dados do cartão aparece uma mensagem de erro alegando que "meu serviço ou cartão parece estar em um...

  • Casual Listener
  • Eu antes era usuário Premium, porém meu cartão venceu, então pedi outro e agora estou tentando renovar minha assinatura, mas toda vez que eu coloco os dados do cartão aparece uma mensagem de erro ale...
  • LinconAlex
  • Casual Listener
  • 819 Views
  • 2 replies
  • 0 likes
  • 819 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I get the 7-Day free trial on Spotify even though I tried the solutions everybody has given

I tried to add something to my que and the screen would pop up and say get premium but the mere was no button to let me sign up. It just said "Got It" i need help

  • Newbie
  • I tried to add something to my que and the screen would pop up and say get premium but the mere was no button to let me sign up. It just said "Got It" i need help
  • JulianA_Bogota
  • Roadie
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hoy se vence mi suscripción a Premium (Miércoles)

Y me había marcado una semana antes que se iba a suspender mi servicio, así que antier (Lunes) fui a pagar la suscripción, más no me ha llegado nada sobre la cuenta ni que se ha actualizado, necesito ayuda

  • Newbie
  • Y me había marcado una semana antes que se iba a suspender mi servicio, así que antier (Lunes) fui a pagar la suscripción, más no me ha llegado nada sobre la cuenta ni que se ha actualizado, necesito...
  • JulianA_Bogota
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Payment

Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?

  • Newbie
  • Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?
  • Robert_W
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Switching accounts

My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll lose all his playlists too when he switches over!

  • Regular
  • My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll los...
  • Robert_W
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Premium problem

Hey guys,love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. but now its costs "S/ 28.90" insted of the normal 14,99...

  • Music Fan
  • Hey guys, love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. bu...
  • Robert_W
  • Community Legend
  • 698 Views
  • 19 replies
  • 0 likes
  • 698 Views
  • 19 replies
  • 0 likes

Superuser Contribution Spotify on my ee bill

For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?

  • Newbie
  • For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?
  • JuanCamilo
  • Roadie
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Solved!! Payments

I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription

  • Newbie
  • I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription
  • kejt_
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Mi direccion no coincide

Tenemos el plan familiar y al parecer no coincide mi dirección con la de mi hermana, mi hermana no recuerda cual puso, qué hago?

  • Newbie
  • Tenemos el plan familiar y al parecer no coincide mi dirección con la de mi hermana, mi hermana no recuerda cual puso, qué hago?
  • itu_
  • Community Legend
  • 3699 Views
  • 3 replies
  • 0 likes
  • 3699 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am being billed for an account that isn't mine and I want it stopped

I am being billed for an account that isn't mine, and I can't seem to contact anyone to get it stopped. I want this billing to stop immediately, so who do I contact? This has been happening for awhile, and I can't seem to get anyone to solve the prob...

  • Newbie
  • I am being billed for an account that isn't mine, and I can't seem to contact anyone to get it stopped. I want this billing to stop immediately, so who do I contact? This has been happening for awhil...
  • user-removed
  • Not applicable
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Adding to Premium Family

I'm trying to add my husband to my premium family subscription but it says he already is already a member of another family plan - what to do?? Thanks

  • Newbie
  • I'm trying to add my husband to my premium family subscription but it says he already is already a member of another family plan - what to do?? Thanks
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Family subscription cancelled by Spotify

I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... everything lost now!!!! What a shame!!! Please how sh...

  • Casual Listener
  • I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... ev...
  • alvindes
  • Casual Listener
  • 1222 Views
  • 3 replies
  • 2 likes
  • 1222 Views
  • 3 replies
  • 2 likes

I cant buy premium

I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium

  • Newbie
  • I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium
  • kejt_
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Track-ed

One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, but haven't had any in the new year. Is this somethi...

  • Newbie
  • One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, b...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 1 likes
  • 174 Views
  • 1 replies
  • 1 likes

Premium Family Complaint

I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their device. So recently I upgraded to the Family plan, t...

  • Newbie
  • I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their d...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Re: Spotify Payment / Accounting System Failure

i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment since wednesday.

  • Casual Listener
  • i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment...
  • krystal15
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Lost all music since upgrading to premium

Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!

  • Casual Listener
  • Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!
  • MattSuda
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Double Charge

I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?

  • Newbie
  • I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
  • MattSuda
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes