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Charged twice

Charged twice



My Question or Issue

 I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have premium. Now getting charged twice every month. Please cancel one so I'm not paying double.

1 Reply


Thanks for reaching out, and welcome to the Community.

If you’ve been charged twice I recommend looking at the Why have I been charged twice? support article.


If you don't find anything helpful there contacting Spotify should help you sort this out 🙂

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

I hope this helps!

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