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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

71482 Views

19 replies

96 likes

  • 71482 Views
  • 19 replies
  • 96 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

135181 Views

69 replies

10 likes

Premium for Family
  • 135181 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

74547 Views

89 replies

4 likes

  • 74547 Views
  • 89 replies
  • 4 likes

I paid for my Globe Prepaid Bill, but my Spotify says, that my carrier is having a bad day

Country: Philippines DeviceIphone 6 My Question or Issue I already paid for my globe prepaid bill, but my spotify account said that I haven't paid for premium even if my spotify is paid through my globe account. I got downgraded to a free account, an...

Newbie

  Country: Philippines   Device Iphone 6   My Question or Issue  I already paid for my globe prepaid bill, but my spotify account said that I haven't paid for premium even ...

Bittencourt

Spotify Star

847 Views

2 replies

0 likes

Premium
  • 847 Views
  • 2 replies
  • 0 likes

Paguei boleto do Spotify e já faz 3 dias que não ativou

Pagueimeu boleto a 3 dias atrás, e até agora nada, fico pensando, será q eu tinha q ter pago no banco? (Pq paguei na lotérica) Ou então fui roubado ;-; tenho até a nota aqui que foi pago, tá acontecendo pra alguém também? Tem solução?

Visitor

Pagueimeu boleto a 3 dias atrás, e até agora nada, fico pensando, será q eu tinha q ter pago no banco? (Pq paguei na lotérica) Ou então fui roubado ;-; tenho até a nota aqui que foi pago, tá acontece...

user-removed

Not applicable

575 Views

2 replies

0 likes

  • 575 Views
  • 2 replies
  • 0 likes

Credit card info canged and I put my new info in. Got loggedout and lost myplaylist how do I recover

PlanFree/PremiumCountry- USA Device- IPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country- USA   Device- IPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Keanu_C

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Just subscribed the premium services, do I still get the 30-day free trial?

PlanPremiumCountrySingaporeDeviceiPhone XOperating SystemiOS 11 My Question or Issue 1) Just subscribed the premium services, do I still get the 30-day free trial? 2) the profile user name inthe account setting is a mess, there is a chain of lengthy ...

Casual Listener

Plan Premium Country Singapore Device iPhone X Operating System iOS 11   My Question or Issue  1) Just subscribed the premium services, do I still get the 30-day free trial? &nbs...

CalvinYeung

Casual Listener

660 Views

5 replies

0 likes

  • 660 Views
  • 5 replies
  • 0 likes

Unable to Unsubscribe

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemWindows 10 64-Bit My Question or Issue Cannot unsubscribe, when I try to it simply boots me back to the main page and says, "Oops! Something went wrong, please try again." Have tried mu...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Windows 10 64-Bit   My Question or Issue  Cannot unsubscribe, when I try to it simply boots me back to...

muffin5317

Music Fan

741 Views

3 replies

0 likes

  • 741 Views
  • 3 replies
  • 0 likes

I can't purchase premium on Turkey

PlanPremiumCountryTurkeyDeviceVestel VenusOperating SystemAndroid My Question or IssueI am trying to purchase premium and i can't pay. "It's says payment is failed" I asked my friends and they are on a same problem. I think its about our country. I c...

Music Fan

Plan Premium Country Turkey Device Vestel Venus Operating System Android   My Question or Issue I am trying to purchase premium and i can't pay. "It's says payment is failed" I asked m...

muffin5317

Music Fan

1100 Views

2 replies

0 likes

  • 1100 Views
  • 2 replies
  • 0 likes

Solved!! Premium South Africa payment declined

PlanPremiumCountry South AfricaDeviceOnePlus 5T, Windows, iPhone XOperating SystemAndroid 8.1, Windows 10, iOS 11 My Question or Issue When trying to pay with my card, my financial company sends me an error message saying I cannot make international ...

Casual Listener

Plan Premium Country  South Africa Device OnePlus 5T, Windows, iPhone X Operating System Android 8.1, Windows 10, iOS 11   My Question or Issue  When trying to pay with my ca...

wihanuys

Casual Listener

731 Views

1 replies

0 likes

south africa
  • 731 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify premium doesn't work!

PlanPremiumCountry BrazilDevice(Moto G5 Plus)Operating System(Android Nougat) My Question or Issue I paid for my Spotify last Friday (07/14), but I'm still wait until today!

Casual Listener

Plan Premium Country  Brazil Device (Moto G5 Plus) Operating System (Android Nougat)   My Question or Issue  I paid for my Spotify last Friday (07/14), but I'm still wait unt...

Nico

Community Legend

642 Views

3 replies

0 likes

  • 642 Views
  • 3 replies
  • 0 likes

Your Spotify account has been disabled

PlanPremiumCountry USADevice(iPhone 7Operating System(iOS 10 My Question or Issue this is the email I got. I had my account attached to my parents' credit card, then switched it over to my debit card. It stopped working after a few weeks of being on ...

Newbie

Plan Premium Country  USA Device (iPhone 7 Operating System (iOS 10   My Question or Issue   this is the email I got. I had my account attached to my parents' credit ca...

Noah

Spotify Star

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Spotify premium

PlanFree/PremiumCountry Czech RepublicDeviceXiaomi Redmi Note 4Operating SystemiOS 10 My Question or IssueHello there, I had a family plan premium for couple months, and suddenly I didn't have enough money on bank account that day was Sunday, but whe...

Newbie

Plan Free/Premium Country  Czech Republic Device Xiaomi Redmi Note 4 Operating System iOS 10   My Question or Issue Hello there, I had a family plan premium for couple months, and...

Noah

Spotify Star

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Solved!! Wrong School Graduation year

So I heard of $4.99 (Spotify and Hulu) and wanted to give it a try. I just finished my 1st year of college and Spotify says that my student account is only valid till 2019. Is it wrong or does Spotify gives student service for just one year?

Newbie

So I heard of $4.99 (Spotify and Hulu) and wanted to give it a try. I just finished my 1st year of college and Spotify says that my student account is only valid till 2019. Is it wrong or does Spotif...

Noah

Spotify Star

1258 Views

1 replies

0 likes

  • 1258 Views
  • 1 replies
  • 0 likes

Subscription Query

I was a Spotify Premium user and upgraded to a family subscription.I was paying €9.99 per month for premium and assumed that once i upgraded to family premium it would be a monthly bill of €14.99 per month?However i have been charged both amounts eac...

Newbie

I was a Spotify Premium user and upgraded to a family subscription. I was paying €9.99 per month for premium and assumed that once i upgraded to family premium it would be a monthly bill of €14.99 p...

Noah

Spotify Star

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Will I still be charged for my original Spotify premium subscription after joining a family plan

My Question or Issue I have been a Spotify premium user for a year paying monthly and my mum has now created a family plan. She invited me to the plan and I have accepted, I have had the messages saying welcome to the plan and everything so I am a pa...

Newbie

My Question or Issue  I have been a Spotify premium user for a year paying monthly and my mum has now created a family plan. She invited me to the plan and I have accepted, I have had the messa...

Loxer

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Question Regarding Premium Update?

Hello, I am a community events planner, and I am considering upgrading my spotify account to the premium package. I live in a remote area with hit and miss internet service - I was attracted to spotify, because the advertisement suggests that I can l...

Newbie

Hello,              I am a community events planner, and I am considering upgrading my spotify account to the premium package. I live in a remote area with hit an...

Maxim

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Unlink from Rogers

Im having an issue with unlinking my account from rogers. my acount is going to expire on the 20th this friday. i want to switch over to the family plan but i cant untill my account is unlinked from rogers. i chatted with rogers and thay say they are...

Newbie

Im having an issue with unlinking my account from rogers. my acount is going to expire on the 20th this friday. i want to switch over to the family plan but i cant untill my account is unlinked from ...

Maxim

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

O I cant pay.

Hello everyone. I have free account now. I trying pay for premium account but everytime system ( Pay Unsuccessful). I have 20 ₺ in mu Credit card. Premium account 15 ₺. I talked to my bank. He saw ( please speak Spotify.) Please help. I want turkish ...

Casual Listener

Hello everyone.  I have free account now. I trying pay for premium account but everytime system ( Pay Unsuccessful). I have 20 ₺ in mu Credit card. Premium account 15 ₺. I talked to my bank. He ...

Luke

Community Legend

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

3 months subscription?

So, is it possible to get a 3 month plan or pay for 3 months at once so i can get access to my downloaded songs for longer than 1 month? I'm an active duty submariner and we typically go on 2-4 month deployments, and losing all my songs a month in to...

Newbie

So, is it possible to get a 3 month plan or pay for 3 months at once so i can get access to my downloaded songs for longer than 1 month? I'm an active duty submariner and we typically go on 2-4 month...

Maxim

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Payment failed but can’t update my card details yet

PlanPremiumCountry UK My Question or IssueHey all, I’m on holiday and lost mycredit card so had to cancel it. Obviously my premium monthly payment then failed, but I can’t update my card details until I get home and pick up the new card. My question ...

Newbie

Plan Premium Country  UK   My Question or Issue Hey all, I’m on holiday and lost my credit card so had to cancel it. Obviously my premium monthly payment then failed, but I can’t upd...

BlaMeese

Gig Goer

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago Premium Colombia

Premium planCountry: Colombia Device: Samsung Galaxy S8 Operating System: Android My Question or IssueHola. Despues de haber quitado los pagos PSE en Colombia, estoy intentantdo pagar otro ano de subscripcion premium pero me ha sido imposible pagar c...

Newbie

Premium plan Country: Colombia  Device:  Samsung Galaxy S8  Operating System: Android   My Question or Issue Hola. Despues de haber quitado los pagos PSE en Colombia, e...

SergioDavid

Roadie

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

re trying to get premium radio

PlanFree/PremiumCountry Device(lap topOperating System(windows ten My Question or Issue

Music Fan

Plan Free/Premium Country   Device (lap top Operating System (windows ten   My Question or Issue  

chappie60

Music Fan

3007 Views

27 replies

0 likes

  • 3007 Views
  • 27 replies
  • 0 likes