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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16624 Views
  • 27 replies
  • 4 likes
  • 16624 Views
  • 27 replies
  • 4 likes

Pagamento duplicado

Prezado (a), Antes, eu tinha uma conta que não conseguia utilizar. Então, fiz outra e comprei o plano de estudante, mas não funcionou. Depois, consegui resolver o problema da conta antiga e comprei a promoção de 3 meses por 1,99. Agora, existem 2 pag...

  • Casual Listener
  • Prezado (a),  Antes, eu tinha uma conta que não conseguia utilizar. Então, fiz outra e comprei   o plano de estudante, mas não funcionou. Depois, consegui resolver o problema da conta anti...
  • Bittencourt
  • Spotify Star
  • 456 Views
  • 4 replies
  • 0 likes
  • 456 Views
  • 4 replies
  • 0 likes

Cobrança Errada

Estou num grupo familia faz 3 meses, porém não parou de cobrar o meu spotify premium, não sou o majoritário do grupo familia, portanto não é o meu cartão que está cobrando, porém, no site do spotify consta como membro do grupo familiar e nos recibos ...

  • Newbie
  • Estou num grupo familia faz 3 meses, porém não parou de cobrar o meu spotify premium, não sou o majoritário do grupo familia, portanto não é o meu cartão que está cobrando, porém, no site do spotify ...
  • Bittencourt
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

I CANT GET A 7 DY PREMIUM TRIAL!

I have tried everything to get a trial but I can't get it! I have been trying for months and it won't work!

  • Casual Listener
  • I have tried everything to get a trial but I can't get it! I have been trying for months and it won't work!
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué spotify premium en el oxxo y no funciono

PlanPremiumCountry México DeviceiPad Air 2, Samsung Galaxy J7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Me suscribí a premium por primera vez y pague el de 6 meses en la tienda oxxo pero no funcionó, cheque todo lo q...

  • Casual Listener
  • Plan Premium Country  México  Device iPad Air 2, Samsung Galaxy J7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Me suscribí a pr...
  • h7h_g-guodj4
  • Newbie
  • 515 Views
  • 3 replies
  • 0 likes
  • 515 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account problems

I started a subscription with spotify for a free month to test it out and see if I wanted it. I waited til the day before my month was up to go and delete it, but my account had switched to my Facebook account. From that account it showed that I need...

  • Newbie
  • I started a subscription with spotify for a free month to test it out and see if I wanted it. I waited til the day before my month was up to go and delete it, but my account had switched to my Facebo...
  • paul1960
  • Casual Listener
  • 396 Views
  • 2 replies
  • 1 likes
  • 396 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify premium

Hey there I would like to ask how it is, if I wanna activate a student spotify premium. I am originally from Slovakia but studying in Denmark (full-time). Do I have to choose DK or SVK? What about another country? Does it have to be a country I am st...

  • Newbie
  • Hey there I would like to ask how it is, if I wanna activate a student spotify premium. I am originally from Slovakia but studying in Denmark (full-time). Do I have to choose DK or SVK? What about an...
  • SergioDavid
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay error

Hice el pago para suscribirme a premium estudiantes, me debitaron el valor sin que se halla hecho verificacion. Aun no funciona premium en mi cuenta pero si tengo la deuda

  • Newbie
  • Hice el pago para suscribirme a premium estudiantes,  me debitaron el valor sin que se halla hecho verificacion. Aun no funciona premium en mi cuenta pero si tengo la deuda 
  • SergioDavid
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant log into my Family account

This is my order #ID: (tried to add it but got a message saying I cant)I cant login so I used the link to change my password using the email that I thought I signed up with but it says its not linked to a spotify account I use the username thats on m...

  • Newbie
  • This is my order #ID: (tried to add it but got a message saying I cant) I cant login so I used the link to change my password using the email that I thought I signed up with but it says its not...
  • SergioDavid
  • Roadie
  • 365 Views
  • 1 replies
  • 1 likes
  • 365 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cobro doble

Me hicieron cobro doble. Que procede me voy suscribiendo. 

  • Newbie
  • Me hicieron cobro doble. Que procede me voy suscribiendo. 
  • SergioDavid
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium cancellation

So I got an email that I had automatically paid for a subscription for Spotify premium then I cancelled it after. Does that mean I don't get the money back?

  • Newbie
  • So I got an email that I had automatically paid for a subscription for Spotify premium then I cancelled it after. Does that mean I don't get the money back?
  • SergioDavid
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help in payment through Globe

Hi. Im having trouble in paying my Premium acct through Globe pre paid. It keeps ok asking for Family subscription, which i dont want. I just need to pay my own pre paid premium subscription which is P129.00 monthly. Im about to loose my subscription...

  • Newbie
  • Hi. Im having trouble in paying my Premium acct through  Globe pre paid.  It keeps ok asking for Family subscription, which i dont want.  I just need to pay my own pre paid premium sub...
  • SergioDavid
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't allow me to change my debit card info

I keep going to subscription (I've done it via mobile & desktop version)And all it keeps doing everytime I try to update, is refresh the page back again to where it was before . Without giving me an editing option.

  • Newbie
  • I keep going to subscription  (I've done it via mobile & desktop version) And all it keeps doing everytime I try to update, is refresh the page back again to where it was before . Without ...
  • SergioDavid
  • Roadie
  • 312 Views
  • 1 replies
  • 1 likes
  • 312 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I paid but the transaction failed so I lost the money

After trying to subscribe using a debit card, i paid once and my transaction failed but already transferred money to the spotify bank account... Is there a way to get the money back from the bank?

  • Casual Listener
  • After trying to subscribe using a debit card, i paid once and my transaction failed but already transferred money to the spotify bank account... Is there a way to get the money back from the bank?
  • SergioDavid
  • Roadie
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random (at least not fallowed) artists in Artists

After last big spotify (windows) update in my library all fallowed artists and albums disappeared. Since then spottify shows some random (or advertised?) artists / albums which i dont need, even if i added my own fallowed artists.Also on Playlists sp...

  • Casual Listener
  • After last big spotify (windows) update in my library all fallowed artists and albums disappeared. Since then spottify shows some random (or advertised?) artists / albums which i dont need, even if i...
  • SergioDavid
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged more than the promo cost

I was availing the promo of SPOTIFY more than 3 months ago. But I was charged more than the promo fee. Can u check? Thanks

  • Newbie
  •  I was availing the promo of SPOTIFY more than 3 months ago. But I was charged more than the promo fee. Can u check? Thanks
  • SergioDavid
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment proble

any bankkonto man kan betala PREMIUM with ? my bankkort och paypal is refused

  • Visitor
  • any bankkonto man kan betala PREMIUM with ? my bankkort och paypal is refused 😞
  • SergioDavid
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Start Premium subscription NOT premium family

I've had Spotify Premium for a long time but now my subscription has ended afterI payed for 6 months in advance with gift certificates. Now I need to start my Premium subscription again but whatever link I use I only get "start your Premium for Famil...

  • Newbie
  • I've had Spotify Premium for a long time but now my subscription has ended afterI payed for 6 months in advance with gift certificates. Now I need to start my Premium subscription again but whatever ...
  • SergioDavid
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discord didn't work + charged 2 times 5€

Hello, it's quite frustrating.I was subscribed for the one month trial then at the end i got a message telling me it needed to update my credit card to pay for the next move. So i decided to upgrade for an entire year using the student promo. i enter...

  • Newbie
  •  Hello, it's quite frustrating. I was subscribed for the one month trial then at the end i got a message telling me it needed to update my credit card to pay for the next move. So i decided to ...
  • SergioDavid
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CANCELLED PAYMENT but spotify took my money.

I paid 6,99Turkish Liras student packet after I cancelled. Spotify took money from my ininal card but I'm not premium.

  • Newbie
  • I paid 6,99Turkish Liras student packet after I cancelled. Spotify took money from my ininal card but I'm not premium.
  • SergioDavid
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have an issue

Last dec/17 I paid one year suscription for $59.00, but in my last credit card report there is an invoice issued by you fot $5,99

  • Newbie
  • Last dec/17 I paid one year suscription for $59.00, but in my last credit card report there is an invoice issued by you fot $5,99
  • SergioDavid
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes