Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128658 Views

69 replies

9 likes

Premium for Family
  • 128658 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

56724 Views

87 replies

4 likes

  • 56724 Views
  • 87 replies
  • 4 likes

Superuser Contribution Paid for wrong Category premium

I made payment for the student version of premium but my paper declined. Then i bought the normal premium version. But the money i paid for the student Version didn't paid back. How do i get it back?

Newbie

I made payment for the student version of premium but my paper declined. Then i bought the normal premium version. But the money i paid for the student Version didn't paid back. How do i get it back?

Melody

Spotify

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Said I didn't pay when I did

I paid last April 23. I was out of town having the time of my life in an island with no reception. And now I'm here receiving all these messages saying I failed to keep my payment. It's only May 7. It hasn't been a month. C'mon!Please help me. I don'...

Newbie

I paid last April 23. I was out of town having the time of my life in an island with no reception. And now I'm here receiving all these messages saying I failed to keep my payment. It's only May 7. I...

Melody

Spotify

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Melike Gürbüz

 Üyelik aldım 3 kere paramı çektiniz fakat üyelik verilmedi

Newbie

 Üyelik aldım 3 kere paramı çektiniz fakat üyelik verilmedi

SergioDavid

Roadie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

I wrotewrong mail

hello first of all i bought premium and i wrote wrong mail it didnt come. can we change mail and account i paid for it

Casual Listener

hello first of all i bought premium and i wrote wrong mail it didnt come. can we change mail and account i paid for it 

imattolo

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to change my payment method from Fortumo to Visa

im going to update my payment method as what the title says but whenever i try to update my payment method i cannot change it to visa how fix this?

Casual Listener

im going to update my payment method as what the title says   but whenever i try to update my payment method i cannot change it to visa   how fix this?

SergioDavid

Roadie

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Spotify premium was charged

Hello all,I've started out with spotify 10 months back with a "one month for 0.99 cents" deal, afterwards I've changed my account from a premium to a student subscription but noticed that it kept charging me 9.99 per month. Then a few months in I've ...

Casual Listener

Hello all, I've started out with spotify 10 months back with a "one month for 0.99 cents" deal, afterwards I've changed my account from a premium to a student subscription but noticed that it kept...

DaraSengler

Casual Listener

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Can't get premium

Hello. Sorry for my English, i Hope you Will understand. I had account connected with Facebook and i had premium, but i decide to not have connected with Fb. I had second account so i wanted to pay for premium there, ans there was 30 days offer and t...

Newbie

Hello. Sorry for my English, i Hope you Will understand.  I had account connected with Facebook and i had premium, but i decide to not have connected with Fb. I had second account so i wanted t...

Luke

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

I bought Hulu with Spotify in Canada

By mistake signed up for Hulu. Cancelled my subscription, not finding a way to get money back.

Newbie

By mistake signed up for Hulu. Cancelled my subscription, not finding a way to get money back. 

Keanu_C

Community Legend

968 Views

1 replies

0 likes

  • 968 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally got Spotify premium trial-but wanted to redeem a better trial-voucher

Hey guys, I accidentally got the Spotify premium trial. But I actually wanted to redeem a 60 day trial birthday voucher in 2 months (that’s when I’ll need it, cause I’m travelling).Is it possible to “cancel” the trial period, cause I want to get the ...

Newbie

Hey guys,  I accidentally got the Spotify premium trial.  But I actually wanted to redeem a 60 day trial birthday voucher in 2 months (that’s when I’ll need it, cause I’m travelling). Is...

JulianA_Bogota

Roadie

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta universitaria

Solicitei uma conta universitaria e foi cobrado 3 vezes o valor e ainda não foi confirmada a conta. Quero saber se vão me reembolsar? Ou eu fui roubada mesmo? < Moderator snip >

Casual Listener

Solicitei uma conta universitaria e foi cobrado 3 vezes o valor e ainda não foi confirmada a conta. Quero saber se vão me reembolsar? Ou eu fui roubada mesmo?  < Moderator snip >

Melody

Spotify

424 Views

3 replies

0 likes

  • 424 Views
  • 3 replies
  • 0 likes

Superuser Contribution 1 year premium discount

In Instagram story, I saw that Spotify 1 year premium price dropped to 0.99 TL, but I could not find any information on the site.

Visitor

In Instagram story, I saw that Spotify 1 year premium price dropped to 0.99 TL, but I could not find any information on the site. 

user-removed

Not applicable

1429 Views

3 replies

1 likes

  • 1429 Views
  • 3 replies
  • 1 likes

Subscription

Had Premium subscription, pay for Premium, lost password,changed password, lost Premium subscription and playlists and now have free subscription. WHY? When I pay for subscrption

Newbie

Had Premium subscription, pay for Premium, lost password,changed password, lost Premium subscription and playlists and now have free subscription. WHY? When I pay for subscrption

Luke

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in cancelling my spotify subscription

I've tried to cancel my subscription several times, but I always get this error message: "Qualcosa è andato storto. Riprova. ". I've tried to use different web browsers (Firefox, Microsoft edge, google chrome) but it continues to give me this error, ...

Newbie

I've tried to cancel  my subscription several times, but I always  get this error message: "Qualcosa è andato storto. Riprova. ".   I've tried to use different web browsers (Firefox, M...

JulianA_Bogota

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Upgrading to family

Atm me and my mum are paying separately. If we update to family will our current subscriptions cancel or do we need to cancel that first?

Casual Listener

Atm me and my mum are paying separately. If we update to family will our current subscriptions cancel or do we need to cancel that first? 

Bittencourt

Spotify Star

547 Views

4 replies

1 likes

  • 547 Views
  • 4 replies
  • 1 likes

Premium üyelik sorunu

Ben öğrenci premiumdan yararlanmak için para yatırdım parayı çekti fakat premium üyeliğim gelmedi ?? YARDIM- HELP

Newbie

Ben öğrenci premiumdan yararlanmak için para yatırdım parayı çekti fakat premium üyeliğim gelmedi ?? YARDIM- HELP

Shanziman_tr

Newbie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya había pagado Premium para Universitarios

Cuando solicité el premium para universitarios ya me habían pedido mi número de tarjeta y cobrado los $49 pesos. Hoy apenas me confirmaron que puedo usar el descuento y me están volviendo a pedir la tarjeta para realizar el pago. ¿Qué hago?

Newbie

Cuando solicité el premium para universitarios ya me habían pedido mi número de tarjeta y cobrado los $49 pesos. Hoy apenas me confirmaron que puedo usar el descuento y me están volviendo a pedir la ...

SergioDavid

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay a subscription on a new account

Hello, I have opened a Spotify account and took a Premium subscription. I changed my mind quickly after that, resigned the subscription and tried to delete my account without success, because I wanted to create a new account with Facebook.So I did, b...

Newbie

Hello, I have opened a Spotify account and took a Premium subscription. I changed my mind quickly after that, resigned the subscription and tried to delete my account without success, because I wante...

Aimee_T

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

I was charged 32.77 why when its only 9.99

Plz help cause as far I know right now spotify is stealing money 

Newbie

Plz help cause as far I know right now spotify is stealing money 

bjja123

Composer

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

No puedo pagar premium desde hace días, sale error de pago 

Casual Listener

No puedo pagar premium desde hace días, sale error de pago 

Melody

Spotify

506 Views

3 replies

0 likes

  • 506 Views
  • 3 replies
  • 0 likes