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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149246 Views

69 replies

10 likes

Premium for Family
  • 149246 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94843 Views

89 replies

4 likes

  • 94843 Views
  • 89 replies
  • 4 likes

Starbucks code?

Plan : PremiumCountry : US My Question or Issue I joined spotify on 14th July by the link of the promotion page, which is to offer 125 starbucks stars. And I did not get the mail for that code yet. Do I need to wait more or there was a problem in sen...

Newbie

Plan : Premium Country : US    My Question or Issue   I joined spotify on 14th July by the link of the promotion page, which is to offer 125 starbucks stars. And I did not ge...

Billy-J

Spotify Star

675 Views

1 replies

0 likes

Starbucks code promotion
  • 675 Views
  • 1 replies
  • 0 likes

Me cobran despues de cancelar suscripcion

Free/Premium Country ColombiaDevice(Hp Envy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLuego de haber cancelado una suscripcion de Plan Familian Premium se sigue cargando un pago a mi tarjeta por el valor de 25,000COP

Newbie

  Free/Premium   Country  Colombia Device (Hp Envy) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Luego de haber cancelado una su...

Billy-J

Spotify Star

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

But why does Spotify Premium have this stupid 10,000-song limit on Your Library?

I have a premium account. I just got a badge earlier today that I've been with Spotify for two years! Woot woot! Coincidentally also today I tried to download an album to my phone to listen in my car and it says "All filled up. Epic collection, frien...

Newbie

I have a premium account. I just got a badge earlier today that I've been with Spotify for two years! Woot woot! Coincidentally also today I tried to download an album to my phone to listen in my car...

priscyla

Casual Listener

826 Views

1 replies

2 likes

  • 826 Views
  • 1 replies
  • 2 likes

Cannot purchase gift cards (ecards)

PlanFree/PremiumCountry RomaniaDevicePCOperating SystemWindows 10, Firefox / Chrome My Question or Issue Hi everyone, I'm trying to purchase a 12-month gift card for someone from https://www.spotify.com/purchase/ecards/. No matter what gift card type...

Casual Listener

Plan Free/Premium Country  Romania Device PC Operating System Windows 10, Firefox / Chrome   My Question or Issue  Hi everyone,   I'm trying to purchase a 12-month gif...

stumb

Casual Listener

893 Views

2 replies

5 likes

  • 893 Views
  • 2 replies
  • 5 likes

Superuser Contribution When will the new subscription start?

PlanFree/PremiumCountry Norway My Question or IssueI've seen different dates being listed, so I'm wondering when I will be billed for my subscription. When I started the free trial it said I would get charged on Aug 1st, but on my profile it says Aug...

Casual Listener

Plan Free/Premium Country  Norway   My Question or Issue I've seen different dates being listed, so I'm wondering when I will be billed for my subscription. When I started the free tr...

Melody

Spotify

477 Views

4 replies

0 likes

  • 477 Views
  • 4 replies
  • 0 likes

Spotify didn't accept my payment method

I know that I have more than the necessary money in my account for paying my subscription and when I put my data Spotify denies my payment.

Newbie

I know that I have more than the necessary money in my account for paying my subscription and when I put my data Spotify denies my payment.

GodlyOwner

Newbie

423 Views

2 replies

0 likes

  • 423 Views
  • 2 replies
  • 0 likes

Can´t Change Country for Premium Payment

So i follow the very useless and mediocre help you get from spotify. Go my my account, click sbscription, give it a method of payment for my new country and.... it tells me the new zip code does not match the selected country. Of course it´s not gonn...

Newbie

So i follow the very useless and mediocre help you get from spotify. Go my my account, click sbscription, give it a method of payment for my new country and.... it tells me the new zip code does not ...

Luke

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Upgrade

I am trying to upgrade to premium. Every time I click on your add to upgrade for 60 days which ends on 2/14/18 it doesn’t give me a link to upgrade.

Newbie

I am trying to upgrade to premium. Every time I click on your add to upgrade for 60 days which ends on 2/14/18 it doesn’t give me a link to upgrade.

Luke

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Debits from 2 different bank account

Hello, My Spotify premium has been debited in 2 different bank account, my former bank account and the new one I gave to connect to premium's...Does anybody knows how to stop this without cancelling my premium account ?There is no way tout contact Sp...

Newbie

Hello,   My Spotify premium has been debited in 2 different bank account, my former bank account and the new one I gave to connect to premium's... Does anybody knows how to stop this without ...

Luke

Community Legend

362 Views

1 replies

0 likes

Stop debits on 2 bank accounts for 1 premium's
  • 362 Views
  • 1 replies
  • 0 likes

Subscription renewal with Paypal instead of a credit card rejected several time

I check: same country, same email, no way, back to a message saying "Une erreur s'est produite. Veuillez reessayer, ou obtenez de l'aide." (Sorry in French)And my PAYPAL card has been already verified with the two small amounts recorded in my account...

Visitor

I check: same country, same email, no way, back to a message saying "Une erreur s'est produite. Veuillez reessayer, ou obtenez de l'aide." (Sorry in French) And my PAYPAL card has been already ...

Luke

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Password

Hi, I have to change my payment details but I forgot my password and I dont use the e-mail address anymore. What should I do?

Newbie

Hi,   I have to change my payment details but I forgot my password and I dont use the e-mail address anymore. What should I do?

Luke

Community Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

paid via Dragonpay

Hi guys! i paid via BDO and dragonpay. After the payment, it says that it is succesful, but shouldn’t it be updated automatically in the application? i’m still using the free version. i’m quite confused:( What to do please help.

Newbie

Hi guys! i paid via BDO and dragonpay. After the payment, it says that it is succesful, but shouldn’t it be updated automatically in the application? i’m still using the free version. i’m quite confu...

Luke

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Premium

I’ve got an email that says my 30 day free trail is ready but it’s not working on my account

Newbie

I’ve got an email that says my 30 day free trail is ready but it’s not working on my account 

Luke

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Changing Credit Card- Spotify will only allow update to Pay pal

I am looking to change the credit card linked to premium account. When I follow directions to change card settings it only allows me to select paypal and takes me to the paypal website everytime. I do not have paypal. Please help

Newbie

I am looking to change the credit card linked to premium account. When I follow directions to change card settings it only allows me to select paypal and takes me to the paypal website everytime. I d...

Luke

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Payment failed

I have a card attached to my spotify account and it has more than the amount needed to charge the card monthly yet it won't do so. And I am quite annoyed that I am going to lose my premium today because of this.

Newbie

I have a card attached to my spotify account and it has more than the amount needed to charge the card monthly yet it won't do so. And I am quite annoyed that I am going to lose my premium today beca...

Luke

Community Legend

380 Views

1 replies

0 likes

Android
  • 380 Views
  • 1 replies
  • 0 likes

Changing the country in my account

Hi everyone, I have recently immigrated to Canada and am trying to add my new Canadian credit card as my form of payment for my Premium, yet I seem unable to change my country or postal code as the moment I enter in the new Canadian address, it says ...

Newbie

Hi everyone,    I have recently immigrated to Canada and am trying to add my new Canadian credit card as my form of payment for my Premium, yet I seem unable to change my country or posta...

Luke

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Spotify Deletes Downloaded Music

At least once a week, my entire collection of downloaded music on Spotify gets deleted and I have to redownload all of it. Occasionally the files get turned into cache files, where I can listen to it offline when not downloaded, which I'm fine with, ...

Newbie

At least once a week, my entire collection of downloaded music on Spotify gets deleted and I have to redownload all of it. Occasionally the files get turned into cache files, where I can listen to it...

Luke

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

My Spotify premium has just randomly changed back to the free version half way through a song

My Spotify premium has just randomly changed back to the free app when i was halfway through a song ???? What’s happening???

Newbie

My Spotify premium has just randomly changed back to the free app when i was halfway through a song ???? What’s happening???

Luke

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Website not allowing me to change my credit card

Hi I'm trying to change my credit card on the https://www.spotify.com/nz/account/subscription/ page. When I click 'update' it doesn't take me to a new page wher I can enter in my new credit card details, it simply refreshes the current page. Any idea...

Newbie

Hi    I'm trying to change my credit card on the https://www.spotify.com/nz/account/subscription/ page.    When I click 'update' it doesn't take me to a new page wher I c...

Luke

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Charged twice within a 9 day period

So I payed for spotify on February 26 and now I got charged again this March 7 it hasnt been a month yet

Newbie

So I payed for spotify on February 26 and now I got charged again this March 7 it hasnt been a month yet

Luke

Community Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes