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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67368 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132630 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68153 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251083 Views
154 replies
13 likes
Olá,mudei o cartão de crédito no último sábado (07/7/2018) e foi cobrado R$10,00. Já vi outras pessoas com o mesmo problema. Falaram que seria estornada, mas até agora continua lá para ser pago na fatura. Peço que resolvam isso logo.
Olá, mudei o cartão de crédito no último sábado (07/7/2018) e foi cobrado R$10,00. Já vi outras pessoas com o mesmo problema. Falaram que seria estornada, mas até agora continua lá para ser pago na ...
Roadie
345 Views
1 replies
0 likes
My Question or Issue I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have premium. Now getting charged twice every month. Please cancel one so I'm no...
My Question or Issue I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have p...
Community Legend
382 Views
1 replies
0 likes
Hello, I have a Revolut card, i'm from Romania, and i want to use it on Spotify, and i recive an message that i need to change my country to U.K. i i want to use this card. It is a big error, i alose use Deezer, UBER and another online services and m...
Hello, I have a Revolut card, i'm from Romania, and i want to use it on Spotify, and i recive an message that i need to change my country to U.K. i i want to use this card. It is a big error, i alose...
Casual Listener
3135 Views
7 replies
4 likes
PlanShould be premiumCountry ItalyDeviceGalaxy s6Operating SystemAndroid My Question or Issue I have payed for the yearly subscription to premium but it's not active. I WAS charged The receipt IS present on the page on this website and on my bank app...
Plan Should be premium Country Italy Device Galaxy s6 Operating System Android My Question or Issue I have payed for the yearly subscription to premium but it's n...
Casual Listener
723 Views
2 replies
0 likes
Hello,we have a Problem with our Family Acc Subscription:My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account data which tried to charge my bank account. Now we don’...
Hello, we have a Problem with our Family Acc Subscription: My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account ...
Composer
344 Views
1 replies
0 likes
PlanPremiumCountry:Latvia DeviceLenovo flex 14-D windows10pro Build:1709 (Laptop)Nomu S20 android6.0.1 Why do my music sounds bad on my pc,but on my android really good?
Plan Premium Country:Latvia Device Lenovo flex 14-D windows10pro Build:1709 (Laptop) Nomu S20 android6.0.1 Why do my music sounds bad on my...
Roadie
3040 Views
6 replies
0 likes
hello, I am trying to get a subscription started and every time I enter a card it says payment failed. I called the banks got that all sorted and everything is good. I have used a variety of different cards and still says payment failed. Has anyone e...
hello, I am trying to get a subscription started and every time I enter a card it says payment failed. I called the banks got that all sorted and everything is good. I have used a variety of differen...
Spotify Star
320 Views
1 replies
0 likes
Hi, I am a student attending Stuyvesant High School in New York City. We are a school around 4000 strong and although we love music, a large fraction of the student body comes from low income families. To make the service more accessible to them, cou...
Hi, I am a student attending Stuyvesant High School in New York City. We are a school around 4000 strong and although we love music, a large fraction of the student body comes from low income familie...
Casual Listener
426 Views
2 replies
0 likes
Using a Samsung s7 edge on the 3 network I've always been paying with my phone bill but for some reason it will no longer accept the payment this way is there any reason for this or will it be a PayPal or card payment from now on.
Using a Samsung s7 edge on the 3 network I've always been paying with my phone bill but for some reason it will no longer accept the payment this way is there any reason for this or will it be a PayP...
Roadie
434 Views
3 replies
0 likes
Family: keep getting kicked out due to address, even we all have and post the same address. We have a family account. We all share the same address and we all submit it exactly the same way. For months it worked. All of sudden, we were to confirm it,...
Family: keep getting kicked out due to address, even we all have and post the same address. We have a family account. We all share the same address and we all submit it exactly the same way....
Casual Listener
639 Views
2 replies
0 likes
Do I lose my playlists when switching from Premium Spotify I Tunes account to a direct Premium Spotify account?
Do I lose my playlists when switching from Premium Spotify I Tunes account to a direct Premium Spotify account?
Community Legend
284 Views
1 replies
0 likes
I live in Romania and only have a maestro card and a paypal account but neither are supported, can I use a vpn of some sort or something to get my spotify premium?
I live in Romania and only have a maestro card and a paypal account but neither are supported, can I use a vpn of some sort or something to get my spotify premium?
Spotify Star
283 Views
1 replies
0 likes
Hello, Ive got an free sportify account but I would like to try the premium. The problem is, at the moment I'm in Indonesia for holiday (I live official in the Netherlands) but I can't change my country in my profile. Only Indonesia is available. I c...
Hello, Ive got an free sportify account but I would like to try the premium. The problem is, at the moment I'm in Indonesia for holiday (I live official in the Netherlands) but I can't chan...
Community Legend
758 Views
1 replies
0 likes
PlanPremiumCountry GermanyDevice Operating System(Android Oreo) My Question or Issue Hi, I'm a premium user on a family account. We have been really happy with spotify services, but we have noticed on all joined accounts that even though we don't lis...
Plan Premium Country Germany Device Operating System (Android Oreo) My Question or Issue Hi, I'm a premium user on a family account. We have been really happy...
Moderator
298 Views
1 replies
0 likes
I have pre-paid for 12 months but I still get an error message that I need to update the payment plan or my offline content willl dissapear. Do not reply that I should log off/log in. Just fix the issue for my account. TODAY
I have pre-paid for 12 months but I still get an error message that I need to update the payment plan or my offline content willl dissapear. Do not reply that I should log off/log in. Just fi...
Moderator
301 Views
1 replies
0 likes
Who can i contact to stop being charged twice - Spotify has managed to charge both my credit card and debit card for usage - I only have one spotify account. Please advise.
Who can i contact to stop being charged twice - Spotify has managed to charge both my credit card and debit card for usage - I only have one spotify account. Please advise.
Community Legend
370 Views
1 replies
0 likes
Cómo cancelar suscripción con otra empresa y suscribirse a Spotify premium web directamente sin perder las listas
Cómo cancelar suscripción con otra empresa y suscribirse a Spotify premium web directamente sin perder las listas
Composer
334 Views
1 replies
0 likes
PlanFamily-PremiumCountry ChileDevice My Question or IssueSomeone used my credit card to subscribe with you guys, without asking to me, so monthly I have two bills from spotify, my family plan and someones other plan, payment detail from my credit ca...
Plan Family-Premium Country Chile Device My Question or Issue Someone used my credit card to subscribe with you guys, without asking to me, so monthly I ha...
Spotify Star
277 Views
1 replies
0 likes
Hi,I am planning to switch to Sporify Family, but I have my Regular Premium right now and will end up on 28th of July.My question is, if I switched to Spotify Family right now, should I pay for the full P194 or there will be a deduction based on my c...
Hi, I am planning to switch to Sporify Family, but I have my Regular Premium right now and will end up on 28th of July. My question is, if I switched to Spotify Family right now, should...
Spotify Star
444 Views
3 replies
0 likes
Boa noite! Possuo o plano premium familiar, e há uns dois meses ao invés de vir apenas uma cobrança de 26,90, estão vindo duas... Gostaria de saber o que poderia fazer para solucionar este problema... Já confirmei que os dois valores estão sendo debi...
Boa noite! Possuo o plano premium familiar, e há uns dois meses ao invés de vir apenas uma cobrança de 26,90, estão vindo duas... Gostaria de saber o que poderia fazer para solucion...
Spotify Star
754 Views
4 replies
0 likes
