Charged

[by_7x53-b5wb3]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[by_7x53-b5wb3 · Accepted solution]

I’ve been charged twice. But never do I get back to upgrade. Why is that?

[Ivan]

Hey @by_7x53-b5wb3, 

Thanks for posting - we’re here to help!        

We charge each Premium user only once per month since the subscription plans are based on a monthly price. 

If you notice multiple Spotify payments occurring in the same month, make sure you have a look at the steps described here.

Let us know how you get on! We'll be here in case you need any further help with this.