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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15027 Views
  • 27 replies
  • 2 likes
  • 15027 Views
  • 27 replies
  • 2 likes

Superuser Contribution the payment shows an error

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 (Firefox) My Question or IssueI am in Russia and want to Upgrade my account for a first time. I have virtual Mastercard of a Russian financial entity and equivalent of 53 Euro on account in rubl...

  • Casual Listener
  • Plan Free Country Russia Device PC Operating System Windows 10 (Firefox)   My Question or Issue I am in Russia and want to Upgrade my account for a first time. I have virtual Mastercar...
  • Petya
  • Community Legend
  • 511 Views
  • 5 replies
  • 0 likes
  • 511 Views
  • 5 replies
  • 0 likes

Have no access to an old e mailadress that is connected to premium account

I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I would like to close this premium account and use p...

  • Newbie
  • I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I...
  • Emilia_8
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription cancelled but still being charged

I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when playing music. So its safe to say that my premium has...

  • Visitor
  • I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when pl...
  • Xenia
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo going to college.

PlanPremium DuoCountryOne American Phone, One Swedish phone.Living in the US. Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Question is that if me and my girlfriend who lives together will be eligible for Premi...

  • Casual Listener
  • Plan Premium Duo Country One American Phone, One Swedish phone. Living in the US.   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Wennberg
  • Casual Listener
  • 1433 Views
  • 2 replies
  • 0 likes
  • 1433 Views
  • 2 replies
  • 0 likes

Subscription cancelling

My Question or IssueMy daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free trial. My daughter cannot remember her login details so she cannot canc...

  • Visitor
  •     My Question or Issue My daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free tr...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Change premium plan

Hi everybody,I want to leave my premium family account (Linked with my fb account) to open a new one.I’d like to know if all my playlists are going to be saved when i’ll leave the family account and if I’m going to find them when I’ll open the new pl...

  • Visitor
  • Hi everybody, I want to leave my premium family account (Linked with my fb account)  to open a new one. I’d like to know if all my playlists are going to be saved when i’ll leave the family ac...
  • Billy-J
  • Spotify Star
  • 438 Views
  • 1 replies
  • 1 likes
  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution Globe prepaid load was deducted from me but until now cant use premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI try to subscribed yesterday the 2 months for php 149 (pay by mobile). I contacted globe ser...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I try t...
  • Xenia
  • Moderator
  • 760 Views
  • 5 replies
  • 0 likes
  • 760 Views
  • 5 replies
  • 0 likes

Cannot switch/subscribe to Spotify Premium Family

PlanPremiumCountryMalaysiaDeviceMacbook Pro 2019Operating SystemmacOS Catalina Version 10.15.2 My Question or Issue I was initially subscribed to Spotify Premium Plan. I want to change to Spotify Premium Family plan but was unable to do so as I'm get...

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  • Visitor
  • Plan Premium Country Malaysia Device Macbook Pro 2019 Operating System macOS Catalina Version 10.15.2   My Question or Issue   I was initially subscribed to Spotify Premium Plan....
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

How long is "a few days" after subscription payment fails?

I had to request a replacement debit card since I thought I lost my wallet. I found my wallet with everything in it the next day but the request had already been processed so I couldn't cancel it. The new card should be here within the next 3 or so d...

  • Newbie
  • I had to request a replacement debit card since I thought I lost my wallet. I found my wallet with everything in it the next day but the request had already been processed so I couldn't cancel it. Th...
  • Billy-J
  • Spotify Star
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

Can’t see when my subscription date started or ends

Plan: PremiumCountry: UKDevice: iPhone 11Operating System: iOS 13.6My Question or Issue: Can’t see when my subscription date started or ends. I’m on account overview page & it shows premium but that’s about it.

  • Casual Listener
  • Plan: Premium Country: UK Device: iPhone 11 Operating System: iOS 13.6 My Question or Issue: Can’t see when my subscription date started or ends. I’m on account overview page & it s...
  • Billy-J
  • Spotify Star
  • 688 Views
  • 3 replies
  • 0 likes
  • 688 Views
  • 3 replies
  • 0 likes

Superuser Contribution ОШИБКА ПРИ ОПЛАТЕ PREMIUM

При оплате подписки выявляется ошибка, пробовал платить разными картами и создавал новые аккаунты , всё бесполезно Когда переходишь по ссылке (службы поддержки) там ничего нет , что делать? Как оформить PREMIUM?

Sergey_Klekov_0-1595862998811.png
  • Visitor
  • При оплате подписки выявляется ошибка, пробовал платить разными картами и создавал новые аккаунты , всё бесполезно  Когда переходишь по ссылке (службы поддержки) там ничего нет , что делать...
  • user-removed
  • Not applicable
  • 2576 Views
  • 3 replies
  • 1 likes
  • 2576 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium plan is associated with our partner Sky

PlanPremiumMy Issue I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period). However, my Spotify account still says "Your plan is associated with our partner Sky, please refer to Sky for questions regard...

  • Casual Listener
  • Plan Premium My Issue   I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period).  However, my Spotify account still says  "Your plan ...
  • Xenia
  • Moderator
  • 1648 Views
  • 5 replies
  • 0 likes
  • 1648 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hulu login with Student account

Student planUnited StatesOperating System Mac book pro mid 2017 Hello,I have a student plan and I am having trouble logging into my hulu account. I believe it has something to do with my account being made through apple.

  • Visitor
  •   Student plan United States Operating System   Mac book pro mid 2017   Hello, I have a student plan and I am having trouble logging into my hulu account. I believe it has some...
  • Mihail
  • Spotify Legend
  • 1088 Views
  • 1 replies
  • 0 likes
  • Hulu
    Login
    student membership
  • 1088 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscribed but no access to premium anymore

I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.

  • Casual Listener
  • I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.  
  • Elena
  • Moderator
  • 658 Views
  • 3 replies
  • 0 likes
  • 658 Views
  • 3 replies
  • 0 likes

Changing Payment Method from Credit Card to Mobile Bill

Howdy y'all, I'm from the Philippines and currently have a student discount. I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method is using a virtual credit card app named PayMaya. I'm plann...

  • Regular
  • Howdy y'all, I'm from the Philippines and currently have a student discount.   I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method...
  • Billy-J
  • Spotify Star
  • 898 Views
  • 3 replies
  • 0 likes
  • Premium
    Student
    Subscription
  • 898 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have been charged twice for my Premium subscription!!!

It has been months now that Spotify has been charging me in soles (Peruvian currency, since my account is from Peru) and dollars for my Premium subscription. I have no idea why or how to make this stop happening. I do not want to cancel my account, s...

  • Casual Listener
  • It has been months now that Spotify has been charging me in soles (Peruvian currency, since my account is from Peru) and dollars for my Premium subscription. I have no idea why or how to make this st...
  • Ivan
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Need help with changing to premium duo

I'm new to spotify and really liking it. Recently I subscribed to premium but I was able to do it through my Verizon phone account. When I try and do it now to upgrade on premium duo it's not an option I can choose from. Only credit card or pay pal. ...

  • Casual Listener
  • I'm new to spotify and really liking it. Recently I subscribed to premium but I was able to do it through my Verizon phone account. When I try and do it now to upgrade on premium duo it's not an opti...
  • StayMelo
  • Casual Listener
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

Gifted digital code, cant use due to postal code

Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said invalid error. When I go to my profile, I do not see an ...

  • Casual Listener
  • Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said inval...
  • Billy-J
  • Spotify Star
  • 703 Views
  • 5 replies
  • 0 likes
  • code
    digital
    gift
    postal
  • 703 Views
  • 5 replies
  • 0 likes

Spotify Premium veranderd in Free door abonnementswijziging KPN

Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Premium deze maand nog heb. Hoe kan dit?

  • Visitor
  • Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Prem...
  • Billy-J
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes