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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5941 Views
  • 23 replies
  • 2 likes
  • 5941 Views
  • 23 replies
  • 2 likes

Google Home Offer to Premium Member

PlanPremiumCountryUSA My Question or IssueWhat does "We couldn’t confirm your eligibility for a Google Home Mini" mean? I am a premium member and I have not previously used a Spotify-distributed code on the Google Store. What do I need to do to get c...

  • Visitor
  • Plan Premium Country USA   My Question or Issue What does "We couldn’t confirm your eligibility for a Google Home Mini" mean? I am a premium member and I have not previously used a Sp...
  • Billy-J
  • Spotify Star
  • 1287 Views
  • 5 replies
  • 1 likes
  • Google Home Mini
    Google Mini
  • 1287 Views
  • 5 replies
  • 1 likes

Free Google mini. Can i reset it and disconnect my accounts? Will i be charged if i do that?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 705 Views
  • 4 replies
  • 0 likes
  • 705 Views
  • 4 replies
  • 0 likes

Solved!! Google Home Mini reservation question

I accidentally clicked the button to queue a reserve for a Google Home Mini from an email I got, but I don't want one. I have not filled out the follow up email form I received or linked to a Google account, would that be enough to keep me from being...

  • Visitor
  • I accidentally clicked the button to queue a reserve for a Google Home Mini from an email I got, but I don't want one. I have not filled out the follow up email form I received or linked to a Google ...
  • Billy-J
  • Spotify Star
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

How to Buy Gift Subscritions?

Hi all ... wow I agree with some (old, broken) posts I've found ... why is giving Spotify my money so hard? I want to buy a gift subscription for a friend - through this site - not going to a store and buying a plastic gift card. Can't I do it online...

  • Regular
  • Hi all ... wow I agree with some (old, broken) posts I've found ... why is giving Spotify my money so hard?   I want to buy a gift subscription for a friend - through this site - not going to ...
  • ListenToGlobal
  • Composer
  • 1495 Views
  • 3 replies
  • 4 likes
  • 1495 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Will it go free immediately or after 3 months?

Hi! I was wondering if I cancel my subscription today (spotify free), the same day as I payed for the 3 months offer for 99 (SWE) KR. Is my account going immediately free and I can't listen offline, or will it continue to stay premium during those 3 ...

  • Regular
  • Hi! I was wondering if I cancel my subscription today (spotify free), the same day as I payed for the 3 months offer for 99 (SWE) KR. Is my account going immediately free and I can't listen offline, ...
  • Peter
  • Spotify Legend
  • 615 Views
  • 3 replies
  • 0 likes
  • 615 Views
  • 3 replies
  • 0 likes

Free Google Mini

Hello, I ordered a free mini google today as i got the email but the color I wanted was available and now it is, can i change my order?

  • Casual Listener
  • Hello, I ordered a free mini google today as i got the email but the color I wanted was available and now it is, can i change my order?  
  • Billy-J
  • Spotify Star
  • 541 Views
  • 5 replies
  • 0 likes
  • 541 Views
  • 5 replies
  • 0 likes

Subscription ( 3 Months Free Trial for new user )

PlanPremiumCountryPHDeviceRealme 5Operating SystemAndroid 9Card UsedVISA Credit Card My Question or Issue In my credit card, I was billed by Php 129 on the first day?I am new user, account created today 12/8/2019 PST 3:00am Do you have solution for t...

trial.PNG Trial 1.PNG
  • Casual Listener
  • Plan Premium Country PH Device Realme 5 Operating System Android 9 Card Used VISA Credit Card   My Question or Issue     In my credit card, I was billed by Php 129 ...
  • Billy-J
  • Spotify Star
  • 825 Views
  • 5 replies
  • 0 likes
  • new
    Subscription
    Trial
  • 825 Views
  • 5 replies
  • 0 likes

Can I get a Google Home Mini with the Spotify Premium + HULU subscription?

Hi, I currently have the Spotify Premium w/HULU membership (which is is no longer available) and I was wondering how/if I can get a Google Home Mini with this subscription. I have seen mixed results, with some people saying yes, but no definite answe...

  • Newbie
  • Hi,  I currently have the Spotify Premium w/HULU membership (which is is no longer available) and I was wondering how/if I can get a Google Home Mini with this subscription. I have seen mixed r...
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Same Account - Double Charged

PlanSpotify Family My Question or IssueI got charged for my new plan which I switched to Family Spotify which I got charged accordingly. It then notified on my spotify account that payment was unsuccessful yet I was not refunded of my previous paymen...

  • Visitor
  • Plan Spotify Family       My Question or Issue I got charged for my new plan which I switched to Family Spotify which I got charged accordingly. It then notified on my spotify ac...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Problem payment for my 1-year subscription

PlanPremium 1 yearBelgiumDevice Operating Systemwindows 10My Question or IssueI have paid the amount of 119.88 Euro for my Spotify subscription for 1 year on 23 March 2019. To my surprise, I have noticed that you started billing me after just 8 month...

  • Visitor
  • Plan Premium  1 year Belgium Device Operating System windows 10 My Question or Issue I have paid the amount of 119.88 Euro for my Spotify subscription for 1 year on 23 March 2019. T...
  • Luan
  • Spotify Star
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Annual subscription not working!

PlanPremiumCountryIndia My Question or IssueHi,I was already on the monthly plan when I decided to move to annual. So I paid for it, but my account page showed that my monthly is still active and I'll be billed next month. Then I cancelled my monthly...

  • Visitor
  • Plan Premium Country India    My Question or Issue Hi, I was already on the monthly plan when I decided to move to annual.  So I paid for it, but my account page showed th...
  • osornios
  • Spotify Star
  • 759 Views
  • 1 replies
  • 1 likes
  • Subscription
    Subscription charged wrongly
  • 759 Views
  • 1 replies
  • 1 likes

Currys 6 months code not working

Hello I have a 6 months code from Currys. It is not working. It says I am not eligible for this but doesn't give a reason. I haven't had a Spotify account at all before as I use Deezer for streaming so it can't be for that reason but it doesn't actua...

  • Visitor
  • Hello   I have a 6 months code from Currys. It is not working. It says I am not eligible for this but doesn't give a reason. I haven't had a Spotify account at all before as I use Deezer for s...
  • osornios
  • Spotify Star
  • 1716 Views
  • 1 replies
  • 0 likes
  • 1716 Views
  • 1 replies
  • 0 likes

Solved!! Can't check out using Google Home Mini offer

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueI've been trying to redeem my offer to get a Google Home Mini with my renewed subscription. However, when I link my Google account and attempt to check out, each time I cli...

  • Casual Listener
  • Plan Premium Country United States Operating System Windows 10   My Question or Issue I've been trying to redeem my offer to get a Google Home Mini with my renewed subscription. However,...
  • davidmsom
  • Casual Listener
  • 2376 Views
  • 9 replies
  • 8 likes
  • 2376 Views
  • 9 replies
  • 8 likes

Problem with any payment

Hello, today I received a text that I could join the student plan because the verification by SheerID was successful, so I wanted to buy my premium, but I still receive this message: It looks like the trial version has already been activated, which m...

  • Casual Listener
  •   Hello, today I received a text that I could join the student plan because the verification by SheerID was successful, so I wanted to buy my premium, but I still receive this message:&nbs...
  • osornios
  • Spotify Star
  • 430 Views
  • 3 replies
  • 0 likes
  • 430 Views
  • 3 replies
  • 0 likes

Double charged

I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have paid for the service twice. My fault for not entirely ...

  • Casual Listener
  • I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have pai...
  • osornios
  • Spotify Star
  • 380 Views
  • 3 replies
  • 0 likes
  • Subscribtion
  • 380 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice a month for one account??/Problem solved

Hi!I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever since, total for 18 months now. Payment has been made on two di...

  • Newbie
  •   Hi! I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever si...
  • Mario
  • Spotify Legend
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Cambio piano

PlanPremium familyCountryItaliaDeviceHonor view 10 liteOperating SystemAndroid My Question or IssueDiversi mesi fa avevo attivato il piano premium for students, per poi passare ad uno Family. Però adesso voglio togliermi come membro del family per to...

  • Visitor
  •   Plan Premium family Country Italia Device Honor view 10 lite Operating System Android    My Question or Issue Diversi mesi fa avevo attivato il piano premium for students,...
  • OneByBoo
  • Roadie
  • 1015 Views
  • 1 replies
  • 0 likes
  • 1015 Views
  • 1 replies
  • 0 likes

Pagamento

Olá, Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00. Já cobraram 2 vezes.Gostaria de saber porque isso está acontecendo já que não estão aceitando o pagamento.

  • Visitor
  • Olá,  Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00.  Já cobraram 2 vezes. Gostaria de saber porque iss...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Subscribing during free trail period

When does my premium period start if I subscribe premium during 3 months trial?. Will I still get 3-month free trial + 1 year subscription(i wanna buy for a year)?

  • Casual Listener
  • When does my premium period start if I subscribe premium during 3 months trial?. Will I still get  3-month free trial + 1 year subscription(i wanna buy for a year)?  
  • Billy-J
  • Spotify Star
  • 629 Views
  • 7 replies
  • 0 likes
  • 629 Views
  • 7 replies
  • 0 likes

Solved!! Subscription failure

PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid 9My Question or IssueMy account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web page and was told that they will try the payment again in a few day...

  • Visitor
  • Plan Premium Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue My account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web pa...
  • Billy-J
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes