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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

153266 Views

69 replies

10 likes

Premium for Family
  • 153266 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

99259 Views

89 replies

4 likes

  • 99259 Views
  • 89 replies
  • 4 likes

[Other] Switched to Premium Duo by accident, no option to switch back to Premium

I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.

Regular

I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.

Billy-J

Spotify Star

1509 Views

5 replies

0 likes

Other
  • 1509 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro con cuenta FREE

Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP: 22 Mar 2021ADYENMX*SPOTIFY RSM$ 115

Visitor

Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP:  22 Mar 2021 ADYENMX*SPOTIFY RSM $ 115

Jeremy

Spotify Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to cancel my premium subscriptions ? I can't find " Change plan" under plan section

PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue

Visitor

  Plan Premium Country India   Device (Samsung Galaxy S10 plus, Macbook Pro 2019) Operating System (iOS 10, MacOs)   My Question or Issue  

Jeremy

Spotify Legend

848 Views

1 replies

0 likes

  • 848 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Buy Premium?? Help

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Google Chrome on laptop) as well as Incognito mode. It k...

Newbie

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Googl...

Jeremy

Spotify Legend

882 Views

1 replies

0 likes

  • 882 Views
  • 1 replies
  • 0 likes

Code doesn't work

PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...

Newbie

Plan Premium Duo Country Switzerland  Device Vivo Nex S Operating System Android    My Question or Issue I bought two codes at Aldi Suisse for 13 Chf each.  For the con...

Billy-J

Spotify Star

966 Views

1 replies

0 likes

  • 966 Views
  • 1 replies
  • 0 likes

[Android][Social] Volgende afschrift

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...

Casual Listener

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...

Billy-J

Spotify Star

1382 Views

3 replies

0 likes

Android
Social
  • 1382 Views
  • 3 replies
  • 0 likes

Solved!! cancel premium

planPremium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits.now my question is if i cancel my spotify premium, how much time will i get? is it one month? like if i cancel m...

Regular

plan Premium   i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits. now my question is if i cancel my spotify premiu...

Brunelicia

Community Legend

1098 Views

1 replies

0 likes

  • 1098 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in payment to renew subscription

PlanPremium FamilyCountrySpainDevice(Xiaomi Redmi + HP laptop)Operating SystemWindows 10 My Question or Issue Hello everyone, thank you very much, I think it is a frequent problem: a few days ago I received the typical message "we could not renew you...

Casual Listener

Plan Premium Family Country Spain Device (Xiaomi Redmi + HP laptop) Operating System Windows 10   My Question or Issue   Hello everyone, thank you very much,   I think it ...

CarlosE

Spotify Legend

4012 Views

12 replies

0 likes

paymen
renew subscription
  • 4012 Views
  • 12 replies
  • 0 likes

[All Platforms][Subscription][India] A recurring annual Premium subscription

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without any intimation at all, I was just shoved into the Fre...

Casual Listener

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without an...

Jose_M

Spotify Star

924 Views

1 replies

0 likes

All Platforms
Other
  • 924 Views
  • 1 replies
  • 0 likes

Family price increase

1 month ago I subscribed a family subscription and now Spotify increases its price. Is there a way to contact the customer support service (provided there is one)? Or is this the only way to ask some information?

Music Fan

1 month ago I subscribed a family subscription and now Spotify increases its price.   Is there a way to contact the customer support service (provided there is one)? Or is this the only way to...

PaulMac

Roadie

9043 Views

8 replies

5 likes

  • 9043 Views
  • 8 replies
  • 5 likes

Superuser Contribution Spotify + Hulu

Spotify Premium (USA) My Question or IssueToday (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went through. Immediately, I processed the payment with a new method...

Newbie

Spotify Premium (USA)   My Question or Issue Today (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went t...

Mihail

Spotify Legend

815 Views

2 replies

0 likes

  • 815 Views
  • 2 replies
  • 0 likes

Fallo de la página, o de mi tarjeta

Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify

Visitor

Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify 

OneByBoo

Roadie

777 Views

1 replies

0 likes

  • 777 Views
  • 1 replies
  • 0 likes

i'm being charged early

I bought premium for a year last september, but it says that my plan is ending in a few weeks

Visitor

I bought premium for a year last september, but it says that my plan is ending in a few weeks

OneByBoo

Roadie

1052 Views

1 replies

1 likes

  • 1052 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution WANTED; "Premium Family", stuck with "Premium Individual"

Premium FamilySweden Device(curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0)Operating System(Windows10) Since there is a problem with payment with creditcard, the Spotify support activated a Premium subscription on my account for single user.(the proble...

Regular

Premium Family Sweden   Device (curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0) Operating System (Windows10)   Since there is a problem with payment with creditcard, the Spotify suppo...

Mihail

Spotify Legend

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Customer service

Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...

Casual Listener

Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...  

Billy-J

Spotify Star

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Charged for the FREE trial month

PlanPremiumCountry - Canada DeviceiPhone Hi,I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At first I though the payment was on hold but it's been fully charged on my credit card.I never ...

Casual Listener

  Plan Premium Country - Canada   Device iPhone   Hi, I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At firs...

Billy-J

Spotify Star

1445 Views

3 replies

0 likes

  • 1445 Views
  • 3 replies
  • 0 likes

Voucher is accepted, but not activated

PlanPremiumGermanyDevicePC, Motorola G5 PlusOperating SystemWindows 10, AndroidMy Question or IssueOn 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Premium account monthly. On the 23rd day of every month, an amount of 9,99 ...

Casual Listener

Plan Premium Germany Device PC, Motorola G5 Plus Operating System Windows 10, Android My Question or Issue On 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Prem...

FNick

Casual Listener

1322 Views

2 replies

0 likes

  • 1322 Views
  • 2 replies
  • 0 likes

Superuser Contribution Joint Spotify and Headspace subscription

Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Headspace and Spotify subscription, every time I try, ...

Casual Listener

Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Hea...

Alex

Spotify Legend

2130 Views

3 replies

0 likes

  • 2130 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Buy Premium

Hello,Why i cant buy a premium... everytime i tried to buy,it always gave me a message like this.

Casual Listener

Hello, Why i cant buy a premium... everytime i tried to buy, it always gave me a message like this.  

Ver

Spotify Legend

1002 Views

3 replies

0 likes

  • 1002 Views
  • 3 replies
  • 0 likes

Cancel the Premium at the new bill day

My Question or IssueIs Spotify will charge me if I have cancel the Premium plan right at the new bill day?I have to stop my premium plan because I have left Japan and couldn’t make the payment.So I cancel the Premium plan today,which is also the new ...

Newbie

  My Question or Issue Is Spotify will charge me if I have cancel the Premium plan right at the new bill day? I have to stop my premium plan  because I have left Japan and couldn’t make ...

Billy-J

Spotify Star

2478 Views

1 replies

0 likes

  • 2478 Views
  • 1 replies
  • 0 likes