Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
76616 Views
31 replies
2 likes
Moderator
121822 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160284 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
314337 Views
174 replies
13 likes
PlanFree (Trying to upgrade to Duo) CountryChinaDeviceiPhone 10, Razer Blade 15Operating System(Windows 10, iOS 13.3.1) My Question or IssueGirlfriend and I are both working in China, but we live together and she upgraded her premium to Duo and invit...
Plan Free (Trying to upgrade to Duo) Country China Device iPhone 10, Razer Blade 15 Operating System (Windows 10, iOS 13.3.1) My Question or Issue Girlfriend and I are both w...
Spotify Star
1015 Views
1 replies
0 likes
PlanFamilyCountryLuxembourgDeviceSamsung s21 UltraOperating SystemWindows 10 My Question or IssueHelloI am have an online Visa card from crypto.com that i use from most purchases that i make online.The problem is when i try to sue them for spotify, i...
Plan Family Country Luxembourg Device Samsung s21 Ultra Operating System Windows 10 My Question or Issue Hello I am have an online Visa card from crypto.com that i use from most pur...
Spotify Star
2185 Views
1 replies
1 likes
No track Easy Muffin listedGreetings, I'm having trouble with playing & finding the track “Easy Muffin” by Amon Tobinfrom his album “Bricolage” released in 1997. In the past, Easy Muffin was availableon Spotify but now Easy Muffin can't be found on t...
No track Easy Muffin listedGreetings, I'm having trouble with playing & finding the track “Easy Muffin” by Amon Tobin from his album “Bricolage” released in 1997. In the past, Easy Muff...
Music Fan
17413 Views
2 replies
1 likes
PlanPremiumPaísEspañaDispositivoOppo A9 2020Sistema operativoAndroid Mi pregunta o problemaPagamos un año se subscripcion premium con estudiantes hasa setiembre y el dia 2 de mayo y la aplicacion me notifico que mi pago estava pausado y que mi premiu...
Plan Premium País España Dispositivo Oppo A9 2020 Sistema operativo Android Mi pregunta o problema Pagamos un año se subscripcion premium con estudiantes hasa setiembre y el ...
Spotify Star
662 Views
1 replies
0 likes
I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit card info which makes me think I will be double charge...
I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit car...
Spotify Star
535 Views
1 replies
1 likes
I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...
I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
Spotify Star
586 Views
1 replies
0 likes
Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
Regular
2726 Views
12 replies
1 likes
Hi,For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again. It makes the whole listening unbearable. When I delete...
Hi, For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again.&n...
Spotify Legend
555 Views
1 replies
0 likes
PlanPremiumCountryÖsterreich(Austria) DeviceOneplus 9 Pro, Windows 10 Operating SystemAndroid 11, Windows 10 My Question or IssueHallo,ich wollte dem Duo Plan meiner Freundin mit der ich zusammen wohne beitreten, aber ich bekomme nur einen Fehler, da...
Plan Premium Country Österreich(Austria) Device Oneplus 9 Pro, Windows 10 Operating System Android 11, Windows 10 My Question or Issue Hallo, ich wollte dem Duo Plan...
Spotify Legend
1991 Views
5 replies
0 likes
I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is:If I as the account holder change the plan from Family to Duo will my wife need to do anyth...
I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is: If I as the account holder...
Not applicable
1454 Views
2 replies
0 likes
The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE
The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE
Spotify Star
4847 Views
1 replies
0 likes
I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems to be a card payment method and country of residence whi...
I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems...
615 Views
0 replies
0 likes
Hi there,I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it with a third party (my phone company here in Spain). ...
Hi there, I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it ...
Spotify Legend
2030 Views
4 replies
1 likes
I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account? And if I have to switch to Free, then upgrade to ...
I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account...
Spotify Star
1178 Views
1 replies
1 likes
I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
Community Legend
1889 Views
1 replies
0 likes
PlanPremium StudentCountryFranceDeviceXiomi 10 Lite 5GOperating SystemAndroid 10 My Question or IssueHello,I noticed that since two month (March and April) I pay twice the amount of my subscription and I would be grateful if you could tell me why ple...
Plan Premium Student Country France Device Xiomi 10 Lite 5G Operating System Android 10 My Question or Issue Hello, I noticed that since two month (March and April) I pay twice the ...
Spotify Star
1753 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spotify cant be connected with headspace. How can i get it
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spot...
Spotify Star
818 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLaptop, phoneOperating SystemWindows, Android My Question or IssueI'm wondering if my Spotify Premium subscription has any sort of quality of service guarantee, because the streaming service is continually pausing during pl...
Plan Premium Country USA Device Laptop, phone Operating System Windows, Android My Question or Issue I'm wondering if my Spotify Premium subscription has any sort of quality of servi...
Spotify Legend
831 Views
1 replies
0 likes
PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, this morning when I opened the app this message popped up, I closed it whilst waiting to see...
Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, this mornin...
Spotify Legend
1843 Views
1 replies
0 likes
I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or add my spouse to this [snip - Community Moderator ...
I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or...
Spotify Legend
847 Views
1 replies
0 likes
