Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40859 Views
- 20 replies
- 1 likes
- 40859 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5199 Views
- 23 replies
- 2 likes
- 5199 Views
- 23 replies
- 2 likes
Can't use my Xbox game pass Spotify trial
Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the ...
- Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just w...
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- Spotify Star
- 945 Views
- 1 replies
- 1 likes
- 945 Views
- 1 replies
- 1 likes
Can't access Premium, money deducted
Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank account and my plan is still showing as "Free". The ...
- Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank a...
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- Spotify Star
- 618 Views
- 1 replies
- 0 likes
- 618 Views
- 1 replies
- 0 likes
Problems with the phone app
PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy 10 Operating SystemAndroid My Question or IssueFor some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen...
- Plan Premium Country United Kingdom Device Samsung Galaxy 10 Operating System Android My Question or Issue For some time now (over a month) the app on my phon...
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- Spotify Star
- 994 Views
- 1 replies
- 0 likes
- 994 Views
- 1 replies
- 0 likes
Solved!! Problems with Duo Plan
PlanDUOCountryColombiaDeviceSmartphone and laptopOperating SystemAndroid and Windows My Question or IssueI had a Family Premium plan for me and my wife, then I changed to Duo Plan one week ago. My account is working OK but I have problems with my wif...
- Plan DUO Country Colombia Device Smartphone and laptop Operating System Android and Windows My Question or Issue I had a Family Premium plan for me and my wife, then I changed to Duo...
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- Visitor
- 7613 Views
- 5 replies
- 0 likes
- 7613 Views
- 5 replies
- 0 likes
How long does it take for spotify to retry payments?
Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for spotify to retry payments? It's been almost 5 days since they tried, as any o...
- Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for sp...
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- Community Legend
- 5189 Views
- 1 replies
- 0 likes
- 5189 Views
- 1 replies
- 0 likes
when updating my payment method i cant select my previous subscription 4.99 per month
My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium. I dont not want to change my subscription to the ...
- My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium...
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- Regular
- 1098 Views
- 2 replies
- 0 likes
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4.99 subscription option
- 1098 Views
- 2 replies
- 0 likes
Payment doesn’t match country
My Question or IssueI live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my country doesn’t match my payment but it does and I need music for...
- My Question or Issue I live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my coun...
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- Roadie
- 593 Views
- 1 replies
- 1 likes
- 593 Views
- 1 replies
- 1 likes
Credit Card Not Accepting for Premium
PlanFree/PremiumCountryUnited Kingdom My Question or IssueI have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.
- Plan Free/Premium Country United Kingdom My Question or Issue I have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.
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- Roadie
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Free Premium If You Already Own Hulu?
My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?
- My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?
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- Spotify Star
- 473 Views
- 3 replies
- 0 likes
- 473 Views
- 3 replies
- 0 likes
Change Premium w/Hulu to Family Plan
Plan: Premium + HuluCountry: US My Question or IssueI currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will lose the Hulu subscription?
- Plan: Premium + Hulu Country: US My Question or Issue I currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will l...
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- Spotify Star
- 258 Views
- 1 replies
- 0 likes
- 258 Views
- 1 replies
- 0 likes
Solved!! I am paying for 2 premium accounts. 1 is me and 2 is my ex-friend. I don't want to pay for hers...
PlanPremium X2CountrySwedenMy Question or IssueOkay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to pay for hers anymore and we are not speaking. I don't have her...
- Plan Premium X2 Country Sweden My Question or Issue Okay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to p...
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- Community Legend
- 684 Views
- 1 replies
- 0 likes
- 684 Views
- 1 replies
- 0 likes
- 825 Views
- 1 replies
- 0 likes
Cant's make payment with my debit card
PlanPremiumCountryUSADevice(iPhone 7 Plus)Operating System(iOS 11) My Question or IssueI can't make payment with my debit card. What is going on? How can you help me?
- Plan Premium Country USA Device (iPhone 7 Plus) Operating System (iOS 11) My Question or Issue I can't make payment with my debit card. What is going on? How can you help...
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- Spotify Star
- 1450 Views
- 1 replies
- 0 likes
- 1450 Views
- 1 replies
- 0 likes
Solved!! [All Platforms][Subscription] Spotify Premium + Hulu
Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Premium for Students plan that also includes Hulu (and SHO...
- Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Pr...
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- Spotify Star
- 1346 Views
- 1 replies
- 0 likes
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All PlatformsSubscription
- 1346 Views
- 1 replies
- 0 likes
I've been charged 3 times and my spotify still didn't get renewed to premium
I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for this to happen is a major annoyance. I was using Payp...
- I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for th...
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- Community Legend
- 599 Views
- 3 replies
- 0 likes
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Payment
- 599 Views
- 3 replies
- 0 likes
Solved!! How to cancel subscription?
PlanPremiumCountryItalyDevicePCOperating SystemWIndows My Question or IssueI just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can't find the "subscription" area of the site anywhere (no link on the left bar), to c...
- Plan Premium Country Italy Device PC Operating System WIndows My Question or Issue I just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can...
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- Community Legend
- 746 Views
- 1 replies
- 0 likes
- 746 Views
- 1 replies
- 0 likes
Solved!! Xbox game pass 6 month free trial not eligible?
PlanFreeCountryCanadaDeviceLaptopOperating SystemUbuntu My Question or IssueI receive email from Microsoft with option to redeem 6 months free trial, I'm trying without success. Alays receive alert that I'm not eligible.Tried to use different browser...
- Plan Free Country Canada Device Laptop Operating System Ubuntu My Question or Issue I receive email from Microsoft with option to redeem 6 months free trial, I'm trying without succe...
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- Casual Listener
- 1207 Views
- 2 replies
- 0 likes
- 1207 Views
- 2 replies
- 0 likes
Change billing number
Hi,I am part of the Premium Family Plan and for the monthly payment I want to change my bank account number to my brothers. How do I do that?
- Hi, I am part of the Premium Family Plan and for the monthly payment I want to change my bank account number to my brothers. How do I do that?
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- Roadie
- 349 Views
- 3 replies
- 0 likes
- 349 Views
- 3 replies
- 0 likes
Solved!! PaySafeCard isn't a payment option in my country anymore?
PlanFreeCountryHungaryDevice(PC, iPhone SE)Operating System(iOS 11, Windows My Question or IssueHi,I would like to renew my premium subscription with PaySafeCard. Three months ago, I could pay with PaySafeCard, but now it has disappeared from the pay...
- Plan Free Country Hungary Device (PC, iPhone SE) Operating System (iOS 11, Windows 😎 My Question or Issue Hi, I would like to renew my premium subscription with PaySafeCard. Three ...
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- Roadie
- 980 Views
- 1 replies
- 0 likes
- 980 Views
- 1 replies
- 0 likes
Solved!! Can not pay for premium with paypal balance
Hello, i can not pay for the spotify premium with my paypal balance, it asks for a card. i have payed in the past for premium without any card in my paypal account. can you help me?PlanFreeCountryGreeceDevicePcOperating SystemWindows 10 My Question o...
- Hello, i can not pay for the spotify premium with my paypal balance, it asks for a card. i have payed in the past for premium without any card in my paypal account. can you help me? Plan Free Coun...
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- Newbie
- 7841 Views
- 6 replies
- 0 likes
- 7841 Views
- 6 replies
- 0 likes