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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi everyone! I live in Belgium and I recently read about the possibility for students to get Hulu and SHOWTIME included in their Spotify subscription. I was wondering if there was an option for a Belgian student as well. Anyone who knows a bit more a...
PlanI would like to move to a different family plan. CountryAustralia. DeviceiPhone X. My Question or IssueI am trying to remove myself from a family plan but am not admin. I have gone through the steps provided, once successful it gives me a date bu...
PlanPremium FamilyCountryPortugalDeviceVariousOperating SystemVariousMy Question or IssueI would like to know why I was charged on the 8th of February in Pound, when my currency is Euros, for the amount of 9.99£ and then again on the 14th of February...
PlanPremiumCountryUnited StatesDeviceZTE Blade XOperating System My Question or IssueI was charged for Spotify premium today for the next month but the payment is still pending and I just signed up for a Family plan a few minutes ago. Is there any wa...
PlanPremium w/HuluCountryUSWindows 10, Xbox One, Nintendo Switch My Question or IssueLast month, Premium with Hulu was 12.99, and it says this month it is $9.99. I have made zero changes to my account. I just want to be sure that the price change is ...
PlanPremiumCountryCanada My Question or IssueI was on a spotify free trial until march 14. on the 14th I signed up for a family subscription yet I still got charged for a basic premium account, and now I see that my next family subscription payment i...
PlanFamilyCountryUSADeviceAnyOperating SystemAny My Question or IssueSo I run a Spotify Family account, and I of course need to pay. I bought a $30 card from a local store, and it's how I initially paid for the Family plan. I go to use the code to ad...
Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le prélèvement à la fin du mois ?
PlanPremiumCountryGuatemalaDeviceMoto E4 PLUSOperating SystemAndroid 7.1.1 My Question or Issue Soy un cliente que ha utilizado spotify por años, hace un mes aproximadamente volvi a renovar el plan premium personal, ya que me encontraba en uno famili...
I have 25€ on my bank account my subscription should have been renewed on 22nd March. I have Spotify Family (I am the owner). On Saturday, it should have been 15€ less, so that I should only have 10€. But all my money (25€) is there and I still have ...
PlanFree/PremiumCountryMéxico DeviceHuawei mate 10 liteOperating SystemAndroid 8 My Question or IssueI have a problem
PlanFree, just signed up today with premiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueTried doing the Samsung promo, says I'm not eligible for it? Don't know what's going on. Thanks in advance.
Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide.PremiumIndia Device(One Plus 6, Macbook Air 2017)Operating System(Android Pie, High Sierra) My Question or Issue
Hi Spotify Community,I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I can get a refund? Thanks for any information!
PlanPremium(For Students)CountryTurkeyDeviceiPhone 6SOperating SystemiOS 12 My Question or IssueI already pay for premium but it still looks like didn't take payment.
PlanFree/PremiumCountry My Question or Issue Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow is also the date that I was scheduled to be charged for the next premium period....
PlanPremium familyCountry Brazil My Question or IssueTive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora não foi feito o estorno.
PlanPremiumUSA DeviceMotorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have no idea how to change it to anything else that I want it to be. Any lead much appreciated.
PlanPremiumCountryTurkeyDevice(Sony Xperia Z5)Operating System(Android Oreo) My Question or IssueI'm a Erasmus student in Poland. I don't have any bank account and also I don't need it. I verified my student account in Poland for premium. I click her...
Hello,PlanPremiumCountryMoroccoDeviceiPhone 7+Operating SystemiOS 12.1.4 About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i now get a message telling me that my payment failed. I read that i just nee...