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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150613 Views

69 replies

10 likes

Premium for Family
  • 150613 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96374 Views

89 replies

4 likes

  • 96374 Views
  • 89 replies
  • 4 likes

duo payments

im going to get the duo subscription, id like the payment to come out on the day that my usual payment comes out but when i go to update my subscription it say itll come out 5 days before hand, will i need to cancel my current plan and get duo on the...

Casual Listener

im going to get the duo subscription, id like the payment to come out on the day that my usual payment comes out but when i go to update my subscription it say itll come out 5 days before hand, will ...

Billy-J

Spotify Star

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿En verdad spotify está en mantenimiento?

Hola, he querido cambiar mi forma de pago, pero ya pasaron dos días y cuando entro a Spotify en mi computadora me sigue apareciendo que está en mantenimiento. Se me hizo raro y abrí otra cuenta y en esa cuenta me aparece todo normal

Newbie

Hola, he querido cambiar mi forma de pago, pero ya pasaron dos días y cuando entro a Spotify en mi computadora me sigue apareciendo que está en mantenimiento. Se me hizo raro y abrí otra cuenta y en ...

NOROBEN

Newbie

1288 Views

3 replies

0 likes

  • 1288 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivan

Spotify Legend

723 Views

2 replies

0 likes

  • 723 Views
  • 2 replies
  • 0 likes

[Desktop][Other] why cant i use a gift card i recieved to pay for premium?

This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?

Visitor

This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?

Billy-J

Spotify Star

582 Views

1 replies

0 likes

Desktop
Other
  • 582 Views
  • 1 replies
  • 0 likes

I cannot redeem my 6 month free trial for Spotify premium.

PlanFreeCountryIrelandDeviceSamsung A71Operating SystemAndroid My Question or IssueIn January, I purchased a Samsung A71 in a local Carphone Warehouse that was eligible for a free Harman Kardon Citation One with 6 months free Spotify premium. I recen...

Casual Listener

  Plan Free Country Ireland Device Samsung A71 Operating System Android   My Question or Issue In January, I purchased a Samsung A71 in a local Carphone Warehouse that was eligib...

Billy-J

Spotify Star

1261 Views

7 replies

0 likes

  • 1261 Views
  • 7 replies
  • 0 likes

Cancelled subscription too late

PlanFree/PremiumCountryNetherlands My Question or IssueHi everyone. So a few months back I got the three months premium for 10 EURs. My plan was to cancel after this because I'm a student and don't have the money for a monthly subscription. Somehow I...

Newbie

Plan Free/Premium Country Netherlands   My Question or Issue Hi everyone.  So a few months back I got the three months premium for 10 EURs. My plan was to cancel after this because I...

Billy-J

Spotify Star

1630 Views

1 replies

0 likes

  • 1630 Views
  • 1 replies
  • 0 likes

Leaving Starbucks, will I lose all my playlists?

PlanPremium through StarbucksCountryUS DeviceiPhone XROperating System14.4.1 My Question or IssueI am quitting Starbucks, and want to keep and start paying for my Premium account. When my free Premium account expires after leaving Starbucks, what wil...

Newbie

Plan Premium through Starbucks Country US   Device iPhone XR Operating System 14.4.1   My Question or Issue I am quitting Starbucks, and want to keep and start paying for my Prem...

Billy-J

Spotify Star

2171 Views

1 replies

0 likes

  • 2171 Views
  • 1 replies
  • 0 likes

Deleting a member from family premium

Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account? This member would like to keep his account and subscribe for...

Newbie

Hi,   I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account?&...

ThisCommunitySucks

Community Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium tab in app not working

PlanFreeCountryEnglandDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueWhen I am pressing on the premium tab I am just getting a "that didn't work, try again" message. I have tried uninstalling and reinstalling the app, logging out...

Casual Listener

  Plan Free Country England Device Samsung Galaxy S20 Operating System Android   My Question or Issue When I am pressing on the premium tab I am just getting a "that didn't work...

Platty616

Casual Listener

1779 Views

4 replies

0 likes

  • 1779 Views
  • 4 replies
  • 0 likes

Superuser Contribution double charges

PlanPremium DuoCountryHungary Device(iPhone 6s, Samsung A51) My Question or IssueI used to have a Family premium subscription. The bank card it was linked with has expired. Upon renewing it the simple premium option was set up and charged accordingly...

Newbie

Plan Premium Duo Country Hungary   Device (iPhone 6s, Samsung A51)   My Question or Issue I used to have a Family premium subscription. The bank card it was linked with has expired...

Eni

Moderator

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account

PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free  

Newbie

Plan Premium Country India Device iPhone X Operating System iOS 14.4   My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free    

Eni

Moderator

855 Views

1 replies

0 likes

Payment Problems
Premium
Subscription
  • 855 Views
  • 1 replies
  • 0 likes

[Community][Partnership] Denon AVR Free Spotify Offer

Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify Basic to Free Premium. Am I remembering correctly?...

Visitor

Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify...

Billy-J

Spotify Star

634 Views

1 replies

0 likes

Partnership
  • 634 Views
  • 1 replies
  • 0 likes

[Other] Japan family mart gift card

I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I put a Japanese ZIP Code in and it does not work

Casual Listener

I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I ...

Grantawaters

Casual Listener

1324 Views

2 replies

1 likes

Other
  • 1324 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cannot delete card information

Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will automatically remove. But I can see my saved card information tied with my...

Casual Listener

Hi,   I want to remove my saved card information from Spotify. But there is no option to remove credit card information.    Last time I chat with customer support they said it will...

Alex

Spotify Legend

940 Views

1 replies

0 likes

  • 940 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?

Visitor

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...

Elena

Moderator

479 Views

1 replies

0 likes

Mobile
Other
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my plan and I need to delete my Credit Card Information

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need remove my credit card information and your UI is hidden it. I canceled my plan and ...

Visitor

Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I nee...

Jeremy

Spotify Legend

6348 Views

7 replies

1 likes

  • 6348 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution spotify duo

PlanPremiumCountryNetherlandsMy Question or IssueMe and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.

Newbie

Plan Premium Country Netherlands My Question or Issue Me and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.

Jeremy

Spotify Legend

745 Views

1 replies

0 likes

  • 745 Views
  • 1 replies
  • 0 likes

Deleting free trial when i already have premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I accidently set up a free trial . I am disabled and do not see how to cancel trial. Wher...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I already have premium. I acc...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

SPOTIFY withdrew to much

Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?

Newbie

Hi, I have a student subscription.   I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth.   what to do?

Jose_M

Spotify Star

901 Views

1 replies

0 likes

  • 901 Views
  • 1 replies
  • 0 likes

Superuser Contribution BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolare...

Casual Listener

Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticame...

lukete77

Newbie

21204 Views

85 replies

3 likes

  • 21204 Views
  • 85 replies
  • 3 likes