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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
70133 Views
31 replies
2 likes
Moderator
120502 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155449 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
304640 Views
168 replies
13 likes
Is payment via mobile (M1, Singapore) available?
Is payment via mobile (M1, Singapore) available?
Spotify Legend
604 Views
1 replies
0 likes
I bought a $30 card THIRTY and it won't redeem. I tried so many different ways two days ago my account get locked I talked to costumer service, and the person I was talking to gave me a code to try after 24 hours and that code also didnt work. I know...
I bought a $30 card THIRTY and it won't redeem. I tried so many different ways two days ago my account get locked I talked to costumer service, and the person I was talking to gave me a code to try a...
Spotify Legend
959 Views
1 replies
0 likes
I want to buy Spotify Premium for my friend in Canada, and I plan to buy a Spotify Premium e-gift card off of a Canadian website using a Visa gift card purchased in the US. Would the Premium be applicable for my friend?
I want to buy Spotify Premium for my friend in Canada, and I plan to buy a Spotify Premium e-gift card off of a Canadian website using a Visa gift card purchased in the US. Would the Premium be appli...
Spotify Star
1522 Views
1 replies
0 likes
I'm looking to purchase Premium for someone else. How do I do this? Is there a way to pre-purchase it so they can start using it after Christmas? I want to give it as a gift.
I'm looking to purchase Premium for someone else. How do I do this? Is there a way to pre-purchase it so they can start using it after Christmas? I want to give it as a gift.
Moderator
202868 Views
9 replies
6 likes
Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...
Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error w...
Moderator
31279 Views
45 replies
53 likes
Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country but we were living together (well we are still liv...
Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country...
Community Legend
1009 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone XR Operating SystemISO 14.4.2I have updated my card details but it still says update payment
Plan Free/Premium Country Device iPhone XR Operating System ISO 14.4.2 I have updated my card details but it still says update payment
Spotify Star
1725 Views
6 replies
0 likes
I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund
I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund
Spotify Star
1094 Views
5 replies
1 likes
Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.
Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.
Community Legend
1054 Views
1 replies
0 likes
HI,Am on Premium plan,am getting the following message, "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." I trid cancelling my plan, entering via incogn...
HI, Am on Premium plan, am getting the following message, "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored p...
Spotify Legend
618 Views
1 replies
0 likes
PlanFree/PremiumCountryPhilippines I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, credit card payment is not available.
Plan Free/Premium Country Philippines I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, c...
Roadie
679 Views
1 replies
0 likes
Can you please add bank transfer?
Can you please add bank transfer?
Roadie
547 Views
1 replies
0 likes
Plan - FreeCountry - IndiaDevice - Xiaomi Mi A3Operating System - Android 11 My Question or Issue -I am having problem in adding my credit card details to my Spotify account. In the website, the instructions read as follows"Under Your plan, click UPD...
Plan - Free Country - India Device - Xiaomi Mi A3 Operating System - Android 11 My Question or Issue - I am having problem in adding my credit card details to my...
Roadie
525 Views
1 replies
0 likes
I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this error?Thanks.
I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this err...
Spotify Legend
1329 Views
3 replies
0 likes
PlanPremiumCountryIndiaMy Question or IssueI dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yesterday, but checking it today it isnt there anymore
Plan Premium Country India My Question or Issue I dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yest...
Spotify Star
908 Views
5 replies
0 likes
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn March 21st, I all of a sudden lost access to my Spotify Premium Duo Plan. I've tried log...
Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On March 2...
Community Legend
690 Views
1 replies
0 likes
PlanSpotify Premium w Hulu Basic PlanCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHulu basically acts as if I have no plan, even though I check Spotify's account page and it says I have Spotify Premium + Hulu Basic. If I...
Plan Spotify Premium w Hulu Basic Plan Country United States Device PC Operating System Windows 10 My Question or Issue Hulu basically acts as if I have no plan, even though I check ...
Spotify Legend
731 Views
2 replies
0 likes
PlanFree/PremiumArgentina DeviceSamsun S6 edgrOperating SystemAndroid 7 My Question or IssueHi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will at...
Plan Free/Premium Argentina Device Samsun S6 edgr Operating System Android 7 My Question or Issue Hi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the ...
Casual Listener
1178 Views
2 replies
0 likes
PlanFree, at the momentCountryIndonesiaDeviceASUS Zenfone Max Pro M2Operating SystemAndroid Pie My Question or IssueI redeemed a one month giftcard on March 25th 2021 with order number 1481945785851108-1-1. It was fine for a while but when I checked ...
Plan Free, at the moment Country Indonesia Device ASUS Zenfone Max Pro M2 Operating System Android Pie My Question or Issue I redeemed a one month giftcard on March 25th 2021 with or...
Spotify Star
981 Views
3 replies
0 likes
I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. PlanFree/PremiumCountry South Africa Device(Sony Xperia Operating SystemAndroid My Question or IssueWhat can I do....
I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. Plan Free/Premium Country South Africa ...
Community Legend
559 Views
1 replies
0 likes
