Charger after cancelling

[Ducal11]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[OscarDC]

Hey @Ducal11,

Thank you for reaching out to the Community and welcome. 

If you receive a charge after the cancellation it's possible that you may have an additional account subscribed to Premium as well. So in this case, we'd first recommend looking for the other account by trying different credentials as mentioned in this article to cancel it.

In case you couldn't find it, since we cannot access users’ accounts from the Community, we'd recommend contacting our internal support directly so they can look for the account and help you further. 

Hope this helps. If anything else comes up, the Community will be here for you.