Charges using mobile

Charges using mobile


Hi i’ve been charges the subscription by using mobile account. I tried once to pay that option but at that time it was failed and i did received and email confirmation. 
but when I checked my phone bill it shown charges from spotify. I tried to contact my phone provider and they told me to contact spotify. Need your help guys just want to make sure it still connected with my phone billing in the future or not.


None of the below information is required. However, the more you provide the easier it will be for us to try and help.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply


Hey @AndhiraUtama,


Thanks for reaching out about this here in the Community and welcome.


You can get in touch with our folks in the Support team to double-check whether your Premium subscription is currently associated with your mobile phone provider and billing.


To do so, take a look at this support page article and, in particular, at the section 'Write to us'.


Hope you'll find this info useful. Let us know if we can help with anything else!

Mario Moderator
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