Charges

[Mbehrens]

I got charged for the Hulu & Spotify plan but it didn't work for me for some reason, I don't have it set up at all, it never worked but you guys of course still charged me, I want my money back instantly. You guys said you would not charge me since it didn't go through but still did. 

[Maxim]

Hey @Mbehrens,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.