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My Question or Issue
Estou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso resolver esse problema?
Hey @drinnkme, thanks for reaching out to the Community!
I hope you don't mind me replying back in English.
Could you try logging out > restart device > log back in? If that doesn't help, I'd recommend checking out this support article for some troubleshooting steps.
Let me know how this goes 🙂
It didn't work. My subscription was cancelled, but I'm still paying it.
Thanks! Could you send me a screenshot of your Receipts page? Also, what's your subscription status here? Please make sure to hide sensitive info when posting to the Community.
Keep me posted 🙂