Cobrança indevida de premium

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Cobrança indevida de premium

drinnkme
Casual Listener

Plan

Free

Country

Brasil

Device

Moto G7

Operating System

Android

 

My Question or Issue

Estou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso resolver esse problema?

 

3 Replies

Re: Cobrança indevida de premium

Rock Star 22
Rock Star 22

Hey @drinnkme, thanks for reaching out to the Community!

 

I hope you don't mind me replying back in English.

Could you try logging out > restart device > log back in? If that doesn't help, I'd recommend checking out this support article for some troubleshooting steps.

 

Let me know how this goes :)

Billy-JRock Star 22
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Re: Cobrança indevida de premium

drinnkme
Casual Listener

It didn't work. My subscription was cancelled, but I'm still paying it.

Re: Cobrança indevida de premium

Rock Star 22
Rock Star 22

Hey @drinnkme

 

Thanks! Could you send me a screenshot of your Receipts page? Also, what's your subscription status here? Please make sure to hide sensitive info when posting to the Community.

 

Keep me posted :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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