Country Problem : using a debit card issued by a neo bank

[liteo]

Hello all,

I subscribed to a family account and paid with a debit card issued by Ferratum Bank.

Even though I'm a french citizen living in France, I had to change my country to Malta, because debit card issued by this bank are domiciliated in Malta.

My problem is that I can't change the country for the other family accounts because the IP used is France based : I can't select Malta and Spotify asks for every account to live under the same roof (hence same country).

Is there a way to solve this ?

Should I try to use a proxy or VPN with a Malta base IP so I can change the country for the other accounts ... ?

Thanks for your help and advices,

Nicolas

[SergioDavid]

Hey @liteo, welcome to the Community!

We're afraid this isn't possible. The best solution would be to cancel your subscription and resubscribe with a French payment method.

We also advise against using a VPN for listening to Spotify or changing your country settings. This can cause some issues with all of the accounts later down the road.

Hope that helps clear things up.