Credit Card Details / Student Subscription ended simultaneously - update fails

[Speakerator]

Hi experts,

I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message that something went wrong. I tried two different credit cards on various days to no avail. Since I also have to re-accept the student  rebate terms and conditions, I suspect that something is there outdated as well and hinders the successful update of the payment method. is this a known problem? Can anybody advise me on how / in what order to update my profile / account? I'd rather not create a new account since I've been using this subscription for several years and would rather not copy all that stuff over..

Kind regards and thanks in advance,

Chris

[MattSuda]

Hey @Speakerator

I'd love to help solve this, but this sounds like something for the payments team.

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[Speakerator]

Thanks for the reply and the adress, Matt. I was searching for  a support mail on the homepage and decided to post here, since I did not find any. I'll adress the problem with them.

Best,

Chris

[MattSuda]

You're welcome