Payment didn't work. (Changed Country)

[TMTiago]

Hi,

On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have access to yet. 

Order ID: 456774874435075

Spotify Premium | 12 months 

Total: 83,88 euros 

Payment method: PayPal

Username: Tiago Tome 

PayPal Transaction details

Spotify Limited

12 months of Spotify Premium

ID of transaction: 6GV10024N7984712G

Total: 83,88 euros

Can you please let me know why I am not able to access the premium features? 

I has been more than 2 months and when I try to log in as a premium account member it states that payment has failed, but I have receive a receipt from you (highlighted above and attached) and the money has been taken from my account. 

Don't have another email, and tried with facebook and email in several devices. 

Thank you in advance. 

Kindest regards, 

Tiago

[TMTiago]

Don't have another email, and tried with facebook and email in several devices.