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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148969 Views

69 replies

10 likes

Premium for Family
  • 148969 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94458 Views

89 replies

4 likes

  • 94458 Views
  • 89 replies
  • 4 likes

Was charged twice but still have Spotify free

I tried to get premium for students but it wasn't working so I stopped trying but I was still charged and had no upgrade on my account

Newbie

I tried to get premium for students but it wasn't working so I stopped trying but I was still charged and had no upgrade on my account

KatesHere

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Terminating an account

Hi! /Hola My name is Ixchel, im from Mexico City, and y want terminating an account. Quiero cancelar mi cuenta, por que me siguen apareciendo cobros por 99 pesos al mes. Cuando ya no ocupo la cuenta. Pero en el menu no me aparece la opción. Me podría...

Newbie

Hi! /Hola   My name is Ixchel, im from Mexico City, and y want terminating an account.    Quiero cancelar mi cuenta, por que me siguen apareciendo cobros por 99 pesos al mes. Cuand...

KatesHere

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! 30 day trial not working

I just signed up to Spotify and haven't used any premium trials yet. My friend showed me I can get a free 30 day premium trial and I tried to do it but right after I put in my credit card information, it says I already used a trial which I have not!

Casual Listener

I just signed up to Spotify and haven't used any premium trials yet. My friend showed me I can get a free 30 day premium trial and I tried to do it but right after I put in my credit card information...

Maggiesbeebo

Casual Listener

789 Views

2 replies

0 likes

  • 789 Views
  • 2 replies
  • 0 likes

Cargo 199 sin tener subscripcion

Me estan haciendo un pago mensual de 199 pesos y no tengo subscripcion activa de ningun tipo, quien me puede ayudar a saber la cuenta asociada a este cargo. Alguna idea?

Casual Listener

Me estan haciendo un pago mensual de 199 pesos y no tengo subscripcion activa de ningun tipo, quien me puede ayudar a saber la cuenta asociada a este cargo.   Alguna idea?

ivansp73

Casual Listener

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Premium

Hi guys! I've got a question and I'm pretty sure that you've got the answer I wanna buy premium subscription. I live in Netherlands but from time to time I also go home to Poland and I wanna listen to music there too! My question is, if I buy premium...

Newbie

Hi guys! I've got a question and I'm pretty sure that you've got the answer 😇 I wanna buy premium subscription. I live in Netherlands but from time to time I also go home to Poland and I wanna list...

MattSuda

Spotify Star

497 Views

1 replies

0 likes

Premium
Premium payment
  • 497 Views
  • 1 replies
  • 0 likes

Premium wanting to switch to free account

HI, I am a current Premium Spotify user and want to switch to a free account. 1. how do i do that? and 2. will all the songs ive downloaded still work offline?

Casual Listener

HI, I am a current Premium Spotify user and want to switch to a free account. 1. how do i do that? and 2. will all the songs ive downloaded still work offline?

Maxim

Spotify Star

470 Views

3 replies

0 likes

  • 470 Views
  • 3 replies
  • 0 likes

Premium famliar

Quando vou colocar meus dados para resgatar meu Premium familiar não consigo por que volta ao início onde poe o código e diz que eu não moro no mesmo endereço que meu pai, só que eu moro, me ajudem já faz dias que tá assim e não consigo baixar minhas...

Newbie

Quando vou colocar meus dados para resgatar meu Premium familiar não consigo por que volta ao início onde poe o código e diz que eu não moro no mesmo endereço que meu pai, só que eu moro, me ajudem j...

MattSuda

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Un mes gratis de Spotify Premium

No entiendo porque me hacen pagar 9,99€ si la oferta es gratis...quiero que se me devuelva mi dinero

Casual Listener

No entiendo porque me hacen pagar 9,99€ si la oferta es gratis...quiero que se me devuelva mi dinero

MattSuda

Spotify Star

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

How do I cancel my premium account through Starbucks?

Don't tell me to call the partner hotline. I shouldn't have to do that to cancel my premium. It should never have been added to the wrong account in the first place. I was logged into my account, and the premium was added to a completely different ac...

Casual Listener

Don't tell me to call the partner hotline. I shouldn't have to do that to cancel my premium. It should never have been added to the wrong account in the first place. I was logged into my account, and...

MattSuda

Spotify Star

2847 Views

1 replies

0 likes

  • 2847 Views
  • 1 replies
  • 0 likes

Plan familiar

Buenas noches, mi pareja agrego el plan familiar premoum....me agrego como invitada y siendo que vivimos en el mismo domicilio me aparece que no pueden verificar la misma direccion. Algun consejo?

Newbie

Buenas noches, mi pareja agrego el plan familiar premoum....me agrego como invitada y siendo que vivimos en el mismo domicilio me aparece que no pueden verificar la misma direccion. Algun consejo?

MattSuda

Spotify Star

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Double Charged Through Bank Acct & Sprint Acct

My premium account deactivated and I'm not sure why. The charges are paid through my Sprint account because they ran some promo a few years ago and I just looked at my bank account and Spotify has been deducting $9.99 also. Payments have been taken o...

Newbie

My premium account deactivated and I'm not sure why. The charges are paid through my Sprint account because they ran some promo a few years ago and I just looked at my bank account and Spotify has be...

MattSuda

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Question about losing playlist followers

Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks

Casual Listener

Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks

MattSuda

Spotify Star

729 Views

3 replies

0 likes

  • 729 Views
  • 3 replies
  • 0 likes

Premium for students

In my subscription details it says I have premium for students since I'm a college student. But I got charged 10 dollars instead of the 5 that it should be. How to I get my money back/zoo around fixing this issue?

Newbie

In my subscription details it says I have premium for students since I'm a college student. But I got charged 10 dollars instead of the 5 that it should be. How to I get my money back/zoo around fixi...

Maxim

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Payment / Accounting System Failure

Hi, I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should be used when my trial period expired. I started getting mess...

Regular

Hi,   I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should ...

jliubinas

Regular

1099 Views

6 replies

0 likes

  • 1099 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account Wiped Clean

I was on a 30 Day Premium trial, everything was running smoothly untill today my account has no saved or downloaded music, doesn't seem to recall that I was already on a trial and I have no playlists anymore. I have logged in several times even tryin...

Visitor

I was on a 30 Day Premium trial, everything was running smoothly untill today my account has no saved or downloaded music, doesn't seem to recall that I was already on a trial and I have no playlists...

JulianA_Bogota

Roadie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Si cancelo mi suscripción de 1 año me devuelven el dinero?

Buenos días. He cometido un error en la oferta a la que quería unirme y me han cargado por error la suscripción de un año y yo la quería de solo 1 mes. ¿Es posible cambiar la oferta y que me devuelvan el dinero?. Gracias de antemano.

Newbie

Buenos días.   He cometido un error en la oferta a la que quería unirme y me han cargado por error la suscripción de un año y yo la quería de solo 1 mes. ¿Es posible cambiar la oferta y q...

JulianA_Bogota

Roadie

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with country change and subscription

Hi,I recently changed countries and moved (for three months) from my home country to Japan.It was funny enough to discover suddenly that here I couldn't use my free account (even though this is a temporary situation), but it seems that I can't even p...

Newbie

Hi, I recently changed countries and moved (for three months) from my home country to Japan. It was funny enough to discover suddenly that here I couldn't use my free account (even though this is a...

JulianA_Bogota

Roadie

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution iTunes

Hola. He renovado mi suscripción premium a través de mi cuenta de iTunes, ya que hace unos meses la había cancelado a través de ahí. Ahora me sigue apareciendo en Spotify que la cuenta es free. ¿Por qué?

Newbie

Hola. He renovado mi suscripción premium a través de mi cuenta de iTunes, ya que hace unos meses la había cancelado a través de ahí.    Ahora me sigue apareciendo en Spotify que la cuenta...

JulianA_Bogota

Roadie

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelar pago actual

deseo cancelar mi pago actual de la suscripcion ya que no deseo usar ya spotify pero ya me han cobrado este mes y no quiero

Newbie

deseo cancelar mi pago actual de la suscripcion ya que no deseo usar ya spotify pero ya me han cobrado este mes y no quiero

JulianA_Bogota

Roadie

832 Views

1 replies

0 likes

cancelar pago
  • 832 Views
  • 1 replies
  • 0 likes