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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17426 Views
  • 27 replies
  • 4 likes
  • 17426 Views
  • 27 replies
  • 4 likes

Charged for the next month but i unsubscribed premium

Ive unsubscribed but still i got a message from Spotify on my Bank account that the payment is going to proceed in one day. I dont even have Premium. What should I do?

  • Newbie
  • Ive unsubscribed but still i got a message from Spotify on my Bank account that the payment is going to proceed in one day. I dont even have Premium. What should I do?
  • Jacob
  • Community Legend
  • 805 Views
  • 1 replies
  • 0 likes
  • 805 Views
  • 1 replies
  • 0 likes

Payment

Is there a fkn way to handle the payment for my Family Acount in 1 and only single dam payment. Sucks you guys dont have a email adress or phone number.

  • Newbie
  • Is there a fkn way to handle the payment for my Family Acount in 1 and only single dam payment. Sucks you guys dont have a email adress or phone number.
  • Jacob
  • Community Legend
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for premium and it says I dont have it

My spotify got cancelled because I didnt pay it but when I deposited money into my account it took out the 12.99 but it still says that I dont have premium. Any advice?

  • Visitor
  • My spotify got cancelled because I didnt pay it but when I deposited money into my account it took out the 12.99 but it still says that I dont have premium. Any advice?
  • alicewilliams1
  • Newbie
  • 1779 Views
  • 2 replies
  • 0 likes
  • 1779 Views
  • 2 replies
  • 0 likes

Free trial ended early

Hey there everyone, I just signed up for Spotify, and started my free 7 day trial on March 20th. And yesterday on March 22nd got an email saying my free trial is over. How do I get ahold of Spotify to resolve this?Thanks everyone!!

  • Newbie
  • Hey there everyone, I just signed up for Spotify, and started my free 7 day trial on March 20th. And yesterday on March 22nd got an email saying my free trial is over. How do I get ahold of Spotify t...
  • mapuya19
  • Community Legend
  • 1696 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1696 Views
  • 1 replies
  • 0 likes

How do I change my creditcard

I've got a new creditcard and need to change my account number, how do I do this?

  • Newbie
  • I've got a new creditcard and need to change my account number, how do I do this?
  • GeorgioBarns
  • Newbie
  • 1033 Views
  • 2 replies
  • 0 likes
  • Account
  • 1033 Views
  • 2 replies
  • 0 likes

I've paid for premium but I can only use free account

I changed of credit card so the bill for premium didn't work and now, I pur the right info of my ne credit card and I receive the bill of spotify but I can't use my premium account... It's written that it could take some days to have it back but I ca...

  • Newbie
  • I changed of credit card so the bill for premium didn't work and now, I pur the right info of my ne credit card and I receive the bill of spotify but I can't use my premium account... It's written th...
  • MarkPedersen
  • Roadie
  • 937 Views
  • 1 replies
  • 0 likes
  • 937 Views
  • 1 replies
  • 0 likes

Désabonnement après spotify 0,99 €

Bonjour,J'ai souscris au mois de décembre à l'offre 0,99€ pour essayer spotify preminum. Ce mois-ci j'ai été débité de 9,99€ car l'offre s'est terminée. J'aimerais maintenant retourner à la version gratuite de spotify, mais je n'arrive pas à me désab...

  • Newbie
  • Bonjour, J'ai souscris au mois de décembre à l'offre 0,99€ pour essayer spotify preminum. Ce mois-ci j'ai été débité de 9,99€ car l'offre s'est terminée. J'aimerais maintenant retourner à la versi...
  • KatesHere
  • Community Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • 986 Views
  • 1 replies
  • 0 likes

Solved!! Still being charged on old account

So I just realised I've been charged on two of my bank cards for spotify premium. I had previously switched between the two but now only operate off one of the cards yet I seem to still be charged each month off both. I have followed the help instruc...

  • Newbie
  • So I just realised I've been charged on two of my bank cards for spotify premium. I had previously switched between the two but now only operate off one of the cards yet I seem to still be charged ea...
  • Jacob
  • Community Legend
  • 1827 Views
  • 1 replies
  • 0 likes
  • 1827 Views
  • 1 replies
  • 0 likes

Superuser Contribution TWO ACCOUNTS. NO MORE SUB.

I had two accounts with spotify, one i signed up with using a different email, and another using facebook. but i tried connecting my facebook to my other spotify account not using the log in with facebook button. because i wanted to see if it would m...

  • Visitor
  • I had two accounts with spotify, one i signed up with using a different email, and another using facebook. but i tried connecting my facebook to my other spotify account not using the log in with fac...
  • MaryS
  • Roadie
  • 1252 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1252 Views
  • 1 replies
  • 0 likes

Superuser Contribution The next payment of my subscription is this month and I just contracted the family plan, what do I d

The next payment of my subscription is this month and I just contracted the family plan, what do I do? HELP ME PLEASE

  • Newbie
  • The next payment of my subscription is this month and I just contracted the family plan, what do I do? HELP ME PLEASE  🙂
  • MaryS
  • Roadie
  • 922 Views
  • 1 replies
  • 0 likes
  • 922 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled subscription but still getting charged

I have cancelled my subscription on 3/19/17 but I look at my bank statement & I still got charged $10.46 from Spotify on 3/20/17...

  • Newbie
  • I have cancelled my subscription on 3/19/17 but I look at my bank statement & I still got charged $10.46 from Spotify on 3/20/17...
  • MaryS
  • Roadie
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my debit card?

I have used my debit card to pay for premium in the past. Now I can't use that to pay for the student premium (which is what I wanted to switch to), but it's also not allowing me to pay for regular premium with my debit card either.

  • Newbie
  • I have used my debit card to pay for premium in the past. Now I can't use that to pay for the student premium (which is what I wanted to switch to), but it's also not allowing me to pay for regular p...
  • ZullyB
  • Roadie
  • 1007 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1007 Views
  • 1 replies
  • 0 likes

Premium trial not activating

Hi, my premium trial has not been activated yet... Does this take time or is it simply a bugg? Thanks in advance.

  • Casual Listener
  • Hi, my premium trial has not been activated yet... Does this take time or is it simply a bugg? Thanks in advance. 
  • ramyaracib
  • Casual Listener
  • 994 Views
  • 1 replies
  • 0 likes
  • Premium
  • 994 Views
  • 1 replies
  • 0 likes

Solved!! How to cancel Spotify without knowing User ID?

Someone stole my credit card number and opened a Spotify Account. I am being billed monthy for the premium service. I reported the fraud to the bank and was provided a new card. However, the Spotify charges automatically roll over the new card each m...

  • Casual Listener
  • Someone stole my credit card number and opened a Spotify Account.  I am being billed monthy for the premium service.  I reported the fraud to the bank and was provided  a new card. &nb...
  • Jacob
  • Community Legend
  • 2852 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2852 Views
  • 1 replies
  • 0 likes

Cancel a subscription

Good morning,I have a spotify subscription in which I dont have access to the email for the account anymore. Plus I forgot my username and password for this account, but I'm still paying for it. I want to cancel that subscription and use my current a...

  • Newbie
  • Good morning, I have a spotify subscription in which I dont have access to the email for the account anymore. Plus I forgot my username and password for this account, but I'm still paying for it. I ...
  • 48Polaris
  • Casual Listener
  • 1248 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1248 Views
  • 2 replies
  • 0 likes

Paying for another user in a different country

I sent an email to Spotify and they basically told me to ask in the forums. Spotify needs interactive chat. This is a dumb way to go about answering questions involving financial transactions. Not very encouraging. Anyway: I typically live in the US ...

  • Casual Listener
  • I sent an email to Spotify and they basically told me to ask in the forums. Spotify needs interactive chat. This is a dumb way to go about answering questions involving financial transactions. Not ve...
  • BSGuy
  • Casual Listener
  • 1240 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1240 Views
  • 2 replies
  • 0 likes

Solved!! My premium account not available from my iPhone

Hi - I just signed up to Spotify Premium via Vodafone but it's not activating on my iPhone. Spotify on the web recognises my Premium account - and even when I log out everywhere and log back in on my iPhone it still does not recognise my Premium Acco...

  • Regular
  • Hi -   I just signed up to Spotify Premium via Vodafone but it's not activating on my iPhone. Spotify on the web recognises my Premium account - and even when I log out everywhere and log back...
  • k77_99
  • Regular
  • 1543 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1543 Views
  • 3 replies
  • 0 likes

Can't buy spotify premium

My premium expired, and now when i try to buy it again it just says my credit card has a bad day?? The wierd thing is that my creditcard works everywhere else, and so does my dads and my brothers and ive tried all of them. Can somebody help me?

  • Newbie
  • My premium expired, and now when i try to buy it again it just says my credit card has a bad day?? The wierd thing is that my creditcard works everywhere else, and so does my dads and my brothers and...
  • KatesHere
  • Community Legend
  • 1021 Views
  • 1 replies
  • 0 likes
  • 1021 Views
  • 1 replies
  • 0 likes

Contract asked by my accountant

Good morning everybody ! I have a hairdressing salon in Corsica and I have chosen to use Spotify to broadcast music. As I run a business, I need to prove all the expenses to my accountant. For Spotify, he asked me a kind of contract specifying that I...

  • Newbie
  • Good morning everybody !   I have a hairdressing salon in Corsica and I have chosen to use Spotify to broadcast music.   As I run a business, I need to prove all the expenses to my acco...
  • KatesHere
  • Community Legend
  • 1592 Views
  • 1 replies
  • 0 likes
  • 1592 Views
  • 1 replies
  • 0 likes