Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
71976 Views
31 replies
2 likes
Moderator
120786 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
156684 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
307146 Views
170 replies
13 likes
I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actually paid it 4times. Is it possible to refund those 3...
I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actual...
Community Legend
497 Views
4 replies
0 likes
I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?
I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?
Community Legend
296 Views
1 replies
0 likes
I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have one.Can someone help me?
I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have...
Community Legend
286 Views
1 replies
0 likes
I have a Premium account but I want to upgrade to family. How do I do it?
I have a Premium account but I want to upgrade to family. How do I do it?
Spotify Star
354 Views
1 replies
0 likes
Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in a free account, because Spotify owners have some ma...
Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in ...
Casual Listener
637 Views
4 replies
0 likes
I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?
I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?
Community Legend
346 Views
1 replies
0 likes
I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it isn't?
I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it is...
Casual Listener
1018 Views
2 replies
0 likes
I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me?
I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a m...
Community Legend
542 Views
1 replies
0 likes
Good morning, I have no idea if this is where I should put this question, but that's it.I would like to know having a friend a printed one as it would be possible to put spotify to pass music in the store. How much would be paid, what would have to d...
Good morning, I have no idea if this is where I should put this question, but that's it. I would like to know having a friend a printed one as it would be possible to put spotify to pass music in th...
Community Legend
618 Views
1 replies
0 likes
Hy, my name is Stefano, from Italy.Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one time on 19/04 at 23:59 and the second time on 20/04 ...
Hy, my name is Stefano, from Italy. Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one...
Spotify Star
1006 Views
3 replies
0 likes
How to do that?
How to do that?
Community Legend
440 Views
1 replies
0 likes
Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How can I fix that if ı can't use this advantage i can...
Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How...
Community Legend
435 Views
1 replies
0 likes
Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como puedo reclamar?
Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como pue...
Community Legend
304 Views
1 replies
0 likes
I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balance though. What is happening. Please help. Thank yo...
I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balan...
Community Legend
412 Views
1 replies
0 likes
Why? Help please
Why? Help please
Community Legend
266 Views
1 replies
0 likes
My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page where I go to put in the new info. i have tried about 1...
My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page wher...
Spotify Star
600 Views
3 replies
0 likes
Hi Team,In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs position, unlimited switching the songs, no ads etc.I ch...
Hi Team, In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs pos...
Spotify Star
481 Views
1 replies
0 likes
Hi experts,I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message that something went wrong. I tried two different credit ...
Hi experts, I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message tha...
Spotify Star
571 Views
3 replies
0 likes
Hi,On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have access to yet. Order ID: 456774874435075Spotify Premium | 12...
Hi, On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have...
Casual Listener
330 Views
1 replies
0 likes
Ya hice el cambio de targeta con el cual voy a pagar y se ha pagado y me siguen llegando mjes de que no estoy pagando...Solo hice un cambio de tarjeta de Crédito
Ya hice el cambio de targeta con el cual voy a pagar y se ha pagado y me siguen llegando mjes de que no estoy pagando...Solo hice un cambio de tarjeta de Crédito
Newbie
723 Views
3 replies
0 likes
