Credit Card Payment Problem (TR)

[hsaritas]

I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another payment method.” in Turkish. I contacted my bank and they said there is no failed transactions about spotify payment related to my card. They adviced me to create a new virtual credit card and use it, but it also did not work, displaying same "oops" message above. My card number, ccv and expiration dates are correct, I am using this card for other e-commerce transactions effectively. Can you solve my payment problem?

[jorgeglz]

It is also happening to me, since more than two weeks ago it is impossible to make the payment with credit card, and the cards are ok. I am a family plan subscriber for long time and I was able to make the payment almost three weeks ago but now it change it to single premium without notice and disconected all of us even that the month is not due yet.

It is very frustating that it is imposible to contact somebody from Spotify to fix this problem. No e-mail address, no phone number, nothing. It is the worst customer service I had ever experience.

[LeoRager]

Hey everyone! Welcome to the Spotify Community 🙂

I thing we can troubleshoot this together.

Try doing these steps and checking if you meet all these requirements: Cheers!

Come back to us, if you need more help and we'll look under the hood 😉
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[Solidwaste711]

Trying to use OneVanilla Prepaid Visa Card....Will not work don't try using one of them...

[LeoRager]

Hey! I'm going to link you to a thread, that @EthanS1 took care of, that answers your issues: https://community.spotify.com/t5/Subscriptions/Unable-to-update-payment-info/m-p/2867627#M46184

Hope they can help you there!
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[karrman]

I have an issue with payment as well. Since it seems I don't have the right to create a topic and this is the only related topic I've found here, I am going to write about it under this topic.

Each month I'm having the same issue. I use a virtual card and after each use, I set its limit to zero for security reasons. Then Spotify tries to charge me and it fails and notifies me about it. Then I try to find a way to make the payment manually. I used to do it before even though it was not smooth. But for the last few months, I even couldn't access a relevant page.

 

• The page I'm being redirected from the notification email is empty: https://www.spotify.com/us/account/subscription/update-payment-details/?g=c 
• The account page seems useless - only an option to sign out on all devices. https://www.spotify.com/us/account/overview
• In addition, a verification page seems to have styling issues. https://www.spotify.com/us/student/verification/ 

So many bugs...

Now that I've canceled my virtual credit card and created a new one and Spotify doesn't provide me with an option to update it (or at least doesn't have an intuitive UI to do it), I will not be able to use Spotify soon. Well done, Spotify!

[Xenia]

Hey @karrman,

Glad to have you on the Community. No worries, we're here to help!

Looking at your screenshots, it seems that the pages aren't loading correctly. Could you try the following:

1. Delete your browser cache & cookies and/or open up a window in Incognito Mode.
2. Log in to Spotify from the same browser.
3. Head here and follow the steps to update your payment method.

In case that doesn't do the trick, we recommend trying on another device or using a different network and turn off VPN if applicable.

Hope this helps. Keep us posted!

[Blesslopez]

Hi My name is David can you please help me here I cancelled my premium subscription  2 days ago and I just got charged on my credit card I just want to be refunded the amount back to my card and I don’t know how to get help for the refund 

[Julian]

Hi @Blesslopez,

Thanks for posting on the Community.

In this case, we recommend getting in contact with our customer support team and the right folks will assist you with this.

Remember the Community is here for you in case you need anything else.

Have a great day!

[karrman]

Hi Xenia,

Thank you for your reply, but your suggestions didn't work. I tried with a freshly installed Firefox browser, including the private window option, and nothing changed.

I'll try it on my phone, which didn't work before, and I'll update this post with the results.

[Eni]

Hey @karrman, 

Thanks for keeping us in the loop. 

Take your time to try this on your phone and let us know how it goes. Also, it's worth trying with a different internet connection to see if that makes the difference. 

We'll be on the lookout.