Debit/Credit Cards payment failed for Family Premium Plan Subscription

[Howell94]

Plan

Free (wanted to subscribe family premium 

Country

Malaysia

Device

Xiaomi Redmi 4X

Operating System

Android

My Question or Issue

 As i mentioned on the subject. My family and i are trying to subscribe family premium plan. However, we have tried with our debit and credit cards to make payment, which turned out to be payment failed for every single time. The error message is "payment failed, please try again, or try different other methods." But for my country, we can only use cards to make payment, which no other payment choices are applicable for us. 

We'd like any of your assistance please. Thanks. 

[Billy-J]

Hey @Howell94,

Sorry to hear this. 

Could you try submitting your payment using another browser? Please do use another internet connection, if possible. 

Let me know how you get on 😊

[Howell94]

Hi @billy-j ,

I have tried with phone browser, phone spotify apps, laptop google chrome. I even tried with vpn and incognito. All didnt work. 

Is there any problem with spotify itself? 

Thanks for your reply tho. 

[Billy-J]

@Howell94,

Thanks for the reply!

In this case, I'd suggest reaching out to Spotify to see if this is the case or not they can check backstage too 🙂

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a messageSpotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

Keep me posted 😊