Didn't subscribe now getting billed

[madmom]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I never subscribed to Spotify. But I just got billed this morning on my credit card so clearly they "gave" me a free offer which just rolled into an account. I cannot cancel or even fill out the form because I do not have an account. How do I cancel this service?? I did not signup for it and have never used it. Infuriating and a ripoff. I had to signup with an account to even post this question but it isn't attached to my credit card so I can't cancel. Help!!!

[Billy-J]

Hey @madmom, thanks for reaching out to the Community!

I'm sorry to hear this. I'd recommend checking out this support article for more information and the next steps to take.

Hope this helps!

[madmom]

Here's the thing.... they keep asking me for the account I used to signup for the service. I did not signup for an account. I created one today just to gain access to help! I cannot cancel an account I didn't signup for. And there is no way to talk to anyone are ask for help!!

[Billy-J]

Hey @madmom,

If you need more help, get in touch here and choose Subscription > I need help with charges > I STILL NEED HELP.

Hope this helps.