Doesn't let me subscribe to spotify premium

[sebastianmateus]

I have tried during several days with various cards for subscribing to the family premium spotify plan. But it always appeared a red post that days "there has been an error in the payment". I have not been able to use spotify these days since there is no wifi and I am not able to download music in spotify free. What do I do?

[Luke]

Hey @sebastianmateus,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608