Double Subscription Charges

[ddjohnson80]

Plan: Premium

Country: US

Device

(iPhone 😎

My Question or Issue:

Has anyone been double charged for monthly subscription? I have been getting doubled charged for some time now and just noticed it. Not sure how to fix the issue or who to reach out to. Can anyone help?

[Titoazerty · Accepted solution]

The best solution is to contact Spotify, they will have a look to your account and don't forget to send your bank statement if requested to proove it

[Phinejp19]

How to contact?

[Phinejp19]

Experienced double charged ..how i can cancel the 1 charge?

[Xenia]

Hey there @Phinejp19,

Thanks for reaching out here and welcome to the Community!

If you're seeing double charges it usually means that you have more than one account. We'd suggest you follow the steps on this page to cancel your second subscription. You'll find a link in there too to reach out to support in case you can't find any other accounts.

Hope this helps. Let us know if you have any other questions.