Double charged

[e33_-yyvw0994]

Payment failed for 10, I realised I was being over charged as should be on student account. Signed up for student again and was charged 5. 3 days layers was charged 10

[Jack]

Hey @e33_-yyvw0994,

It sounds like you still need to renew the student discount successfully.

It's available for 12 months, with the option to renew for another 12 months as long as you’re eligible. If you don’t renew, payments will proceed at the standard Premium rate.

It sounds like this has happened, but when you've gone to renew, it's failed. That's why the payment came out five days later, as the first charge was just a pending payment.

We'd recommend checking out the support article here for more help. If you still need to talk to someone about setting up your subscription again, contact us directly, or by tweeting our support handle. We'll be able to help you out further with this from there.

Thanks!