Duo Premium website

[syaker]

Plan

Free

Country

Malaysia

Device

(Samsung Galaxy Note 9, Windows PC)

Operating System

(Android 10, Windows 10)

My Question or Issue

I have a problem for the payment method 

https://www.spotify.com/my-en/purchase/offer/duo/?country=MY

it bring me to mobile payment not the card

[Billy-J]

Hey @syaker, thanks for reaching out to the Community!

Does this happen when you get Premium Duo on a different browser or private window? If not, send me a screenshot of what you're seeing and I'll take a closer look. Make sure to hide sensitive info when posting to the Community. 

Let me know how this goes!

[syaker]

https://www.spotify.com/my-en/purchase/offer/default-duo-master-carrier-billing/?country=MY
this one should be for mobile payment...

and then this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MY

should be for the card payment but i only see this one 

and then I found 1 more problem.. the paypal method also not working
the paypal method will bring u to a normal card payment method

[Billy-J · Accepted solution]

Hey @syaker,

Thanks for getting back to me.

I'd recommend trying this with a different network and a different device. If the issue persists, Let me know if you can go to this and try again.

Keep me posted.

[syaker]

With your link it works...
I just need to change the country from PH to MY
https://www.spotify.com/my-en/purchase/offer/duo/?country=MY&carrier=0
I think the malaysia website maybe wrong link

[Billy-J]

Hey @syaker,

Thanks for letting me know. So, to confirm, you're able to proceed with the link I provided and everything is back on track?

Keep me posted.

[syaker]

yep everything is back on track! thankyou mate!

[Billy-J]

Hey @syaker,

That's what I like to hear! You're most welcome 🙂

If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!