Duo subscription still only allowing to listen to the same music even though accounts are different?

[Fishpig19]

Plan

Sup

Country

England

Device

iphone 13’s 

Operating System

up to date

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[MihailY]

Hey @Fishpig19,

Thanks for posting in the Community.

If your Duo plan members can't play music simultaneously, this means they're logged in the same account. Please check out this FAQ page, log out of all devices and make sure that each member is logged in their own account.

We hope this helps. Let us know if you have other questions.

[Fishpig19]

Hi MihailY,

we both have separate accounts? But when my daughter is playing her tunes, if I logon in and change the track it changes on both accounts? And there are no clear instructions daily found on Spotify or their help contents 

[Eni]

Hey @Fishpig19, 

Thanks for your reply.

No worries, even though you have separate accounts, one of you might be logging in to the other's account accidentally. To avoid this, we suggest that you log out of all devices and web pages so that when you log back in, you can make sure you're using your own email address and password. 

To do so, follow these specific steps: 

1. Log in to your account page.
2. Go to Account overview.
3. Click SIGN OUT EVERYWHERE.

Note: This doesn't include partner devices (e.g. speakers, games consoles, and TVs), so for those go to your apps page and choose REMOVE ACCESS.

Let us know how it goes.