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Plan - Duo
Country - India
Device - IPhone 11
Operating system - IOS 16.1.1
My Question or Issue - Last year I was using Spotify Premium (individual account) for music. But this year I figured I’ll get the Duo plan to share it with my brother. My current plan (the individual premium one) was going to end on 26th November 2022 but I figured I could change it to Duo. So yesterday, on 24th November 2022 I made the payment for Duo plan. In my receipt section it SHOWS that I paid for the Duo plan. But when I go to my account, it shows me that I have a premium account whose expiry date is 26th November, 2023. How do I send the link to my brother for Duo? It doesn’t even show me that I have Duo.
Do I have to wait till the end my previous plan for the new one to get activated?
Hey @RohanM3, thanks for reaching out to the Community!
I'd recommend giving it 24 hours since you made this payment as it may take a little bit of time for the system to change your status from Premium to Duo. If it's been 24 hours, can you send me a screenshot of what you're seeing on your account overview page? Make sure to hide sensitive information when posting to the Community.
Keep me posted!
Hey @RohanM3,
Of course! Let me know how everything goes. I’ll be here!
Have a great day ahead 😃
Hey @RohanM3,
I’m very happy to hear that! If you need a hand with anything else in the future, don't hesitate to reach out anytime.
Have a great day!
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