End date of my subscription?

[Alomon]

Hi,

I have a Premium account and would like to know when the subscription will end. In my account, is written (in French, sorry for the approx translation): "Your subscription will automatically be renewed on ? and you will be debited of 9,99 €."

Thus, I cannot know the end date of my subscription, as it is replaced by a question mark!!

How could I know it?

Regards.

[Billy-J]

Hey @Alomon, and welcome to the community. 

Hope you’re doing great!

Sorry to hear. Could you try logging into your account using a different browser or incognito mode? If that doesn’t help, please send me a screenshot of the error message being shown.

Let me know how this goes 🙂

[Alomon]

Hi,

I've tested on Chrome and Edge on my computer, and even in incognito mode, but I always get the same message, which is attached.

Thanks.

Regards

[Alomon]

You might understand better with the original English message : "Your plan will automatically renew on ? and you'll be charged 9,99 €."

Regards.

[Billy-J]

Hey again @Alomon.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps 🙂 

[Alomon]

Thank you, I've got the answer from the chat.

Regards.

[Billy-J]

Hey again @Alomon.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂