Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
USA
Device
Macbook Pro, mid-2012
Operating System
OS X 10.10.5
My Question or Issue
I am a current premium subscriber, but my family has recently decided to make a family account. I received the invite link and filled out the (same) address, but I keep receiving "error 102". I have tried this several times on different devices and I still receive an error with no explanation. What can I do? Thanks
Hey @lindsg, I'll be here to help!
Could you send me a screenshot of the error message that's being shown? Please make sure to hide sensitive info when posting to the community.
Thanks!
Here is the error message
Hey, @lindsg.
Thanks for the reply!
Could you try asking the owner to send you another invite using a different valid email address?
If that doesn't help, could you let me know if you've previously joined a Premium for Family plan?
Let me know how this goes.
Exact same issue for my daughter trying to join our newly created Family plan and leaving her individual subscription. If I send to a different address - will she lose her downloaded music and playlists?
I'm having the same problem: Error 102. Never joined another family plan. Tried getting the invite sent to another email address, same problem. Help!
Hey there @CPaul48, @lindsg and @togram007,
Thanks for posting and welcome to the Community!
Just to confirm, are your family members on an Unlimited subscription or availing of a bundled offer like Premium for Students with Hulu or Showtime?
If so, they'll need to cancel their current subscription first. You can ask them to follow the steps provided in this Spotify Answer to do that. Then, you can reinvite them to your plan following the steps here.
Keep in mind that they may need to wait for their accounts to revert to Free before they're able to join your plan. They won't lose any music, playlists or account settings when this happens but they'll have to make again available for offline use any content they'd previously downloaded.
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…