Family Activation not requested!

[markgiox]

I have a premium account and today I've discovered that a family membership has been activated on my account.

Please remove it and don't charge anything, because I've never requested it.

I can't disable by myself because the only option is to go back to the free version!!

it's a joke or what?!?

[osornios · Accepted solution]

Hey @markgiox

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.