Family Subscription denied

[triarier]

Plan

Free/Premium

Country

Austria

Device

S8

Operating System

Some Android

My Question or Issue

Hi, i forgot to enter verify my adress. I got switched to a free account.  My wife send me an invitation again, but I cannot enter the family anymore and just get an error message ( which is very generic btw, so I have no clue why I cannot join the family subscription). 

[Luan]

Hey, @triarier 

Welcome to Spotify Community and thanks for posting!

First be sure that you can only switch from one Family plan to another once every 12 months. Is it your case? Let me know...

Best Regards,

hezorg

[triarier]

I would re join the Same plan which I got kicked out of by the system 

[Luan]

Hey again!

So, ask the plan owner to resend the invitation to you checking the address and other necessary information. And when you go to accept the invitation double check if all information, including address if correct. And if possible, try to accept the invitation through another browser or device. That can help... 

If the problem persists, let me know. I'd love to continue helping you. 

Best Regards,

hezorg

[triarier]

She invited me again, I entered the correct information and again I got denied with the message:

"You cannot join this premium family abo". Like mentioned before, it is hard for me to figure out the exact reason why I got denied. Is the adress mismatching ( ß /ss oe/ö for example) or does it think I was in another plan before?

[Luan · Accepted solution]

Hey again!

Please, be in touch with the Customer Support to get more info about it and check if there's something that you can do to solve this.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

[triarier]

Thank you very much for the link. I couldn't find the support before. I will try it now. 

[Luan]

Keep me updated on your case and let me know if you could solve your issue. 🙂

Best Regards,

hezorg

[triarier]

2 minutes in the chat solved the problem. I guess some flag had to be switched in the database, so you could not do anything.

Thanks a lot for the quick link to the support. Helped a lot. 

[Luan]

Happy to know that you could solve your issue. Always count on us if you need something or have any doubt.

Best Regards,

hezorg 🙂