Free Premium Duo for 2 months but still charged for normal premium

[KyFeen]

Plan

Premium

Country

United States of America

My Question or Issue

I was sent a promotional email(from Spotify it wasn't spam or anything like that) for two free months of Duo on October 18th. I already had a solo premium account. So when I went to the email I accepted it(October 20th) and it showed me the normal steps of starting a premium duo, I invited the other person onto it and they joined without issue. However today (November 4th 2023), I was charged on my card for the price of a normal premium account even though when I go onto my account it says I have duo.

[Maxim]

Hey @KyFeen,

Thanks for reaching out.

The offer is actually 2 months of Duo for the price of 1 Individual, so that's expected. You could also check for any additional accounts you may have using the following FAQ article (if you have separate charges): https://community.spotify.com/t5/FAQs/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961 🙂