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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6059 Views
  • 23 replies
  • 2 likes
  • 6059 Views
  • 23 replies
  • 2 likes

Superuser Contribution Pourquoi je constate "Votre dernier paiement n'est pas passé" ?

Je constate ceci en ouvrant l'application sur iphone, alors que je participe à un abonnement famille, sachant que les autres utilisateurs n'ont aucun problème. Celui qui paye est un autre utilisateur de l'abonnement, j'ai essayé de quitter l'abonneme...

  • Visitor
  • Je constate ceci en ouvrant l'application sur iphone, alors que je participe à un abonnement famille, sachant que les autres utilisateurs n'ont aucun problème. Celui qui paye est un autre utilisateur...
  • Alex
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! will my spotify stats be deleted if I change the country?

PlanPremiumCountryAzerbaijanDevice(Iphone 12 mini)Operating System(iOS 16.) Hello! I have a 3 months trial subscriptions which will end on march (Azerbaijan). The thing is, I fly to Turkey very often, and sometimes might stay there for almost a year,...

  • Newbie
  • Plan Premium Country Azerbaijan Device (Iphone 12 mini) Operating System (iOS 16.)   Hello! I have a 3 months trial subscriptions which will end on march (Azerbaijan). The thing is, I f...
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Paid for premium but I still have free

I paid for spotify premium, but I haven’t recieved it. What happens now?

  • Visitor
  • I paid for spotify premium, but I haven’t recieved it. What happens now?
  • Bittencourt
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Mudança de plano

Meu plano mudou sem meu consentimento.

  • Visitor
  • Meu plano mudou sem meu consentimento.
  • Bittencourt
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Hello, can you help me? Spotify take money on my card for premium two time

Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?

  • Visitor
  • Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?
  • Bittencourt
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im being charged twice monthly for my aubscription

Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both individual and family plan can you please refund me for...

  • Visitor
  • Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both indi...
  • AlejaR
  • Moderator
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

My card doesnt work

I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.

  • Visitor
  • I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.  
  • Luan
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Premium Duo

Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even though he uses the right Password and email. Any idea...

  • Visitor
  • Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even th...
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Keep songs upgrading the account

Hi everyone!i’m about to upgrade my account into Spotify premium but i’m worried I’m gonna lose all my songs. I did’t save them in a playlist I just added them in my library.Will I lose everything if I’m going to upgrade the account?

  • Newbie
  • Hi everyone! i’m about to upgrade my account into Spotify premium but i’m worried I’m gonna lose all my songs. I did’t save them in a playlist I just added them in my library. Will I lose everythin...
  • Hurricane2458
  • Visitor
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Superuser Contribution PREMIUM ON SITE NOT ON PHONE

1 Mon PREMIUM GC loads site PREMIUM but on phone as Free why? How do I fix?Thank You for any suggestions you might have!

  • Newbie
  • 🔥 1 Mon PREMIUM GC loads site PREMIUM but on phone as Free why? How do I fix?Thank You for any suggestions you might have! 🔥  
  • Dian
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 months/99 euros not accepted

Planchanging fomr Free to PremiumCountryItaly My Question or IssueI asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviual Plan 12 months/99 euros and I was told yes, I could do that (Geor...

  • Newbie
  • Plan changing fomr Free to Premium Country Italy   My Question or Issue I asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviu...
  • Alex
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Subscriptions Different on Phone / Laptop

My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not sure why it says a different plan on different device...

  • Visitor
  • My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not su...
  • Lyubka
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hace 5 días pagué Spotify premium con mi tarjeta pero me aparece impago

Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?

  • Visitor
  • Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?
  • Lyubka
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿por que me cobra de mas?

El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble

  • Visitor
  • El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble
  • MihailY
  • Moderator
  • 310 Views
  • 1 replies
  • 1 likes
  • 310 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I identify who has a Spotify account on the company credit card?

My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the card for this? If not, is there a way to cancel this ...

  • Visitor
  • My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the c...
  • Lyubka
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Re: Error al agregar a miembro a plan familiar

no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada 12 meses. Pero no tengo ningún otro plan ni nada de eso.

  • Newbie
  • no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada...
  • Lyubka
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Family plan after a member dies

Hi, I have a family plan with my husband and son. My husband passed away but I don't want to lose his Spotify, we had made so many playlists together and it's really important that I keep them with me. I will keep paying premium, I just don't want hi...

  • Newbie
  • Hi, I have a family plan with my husband and son. My husband passed away but I don't want to lose his Spotify, we had made so many playlists together and it's really important that I keep them with m...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parallel streams on Alexa devices

Hi, what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me listens to music in the living room) I have some Alexa device...

  • Casual Listener
  • Hi,   what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me l...
  • Lyubka
  • Moderator
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes