Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62418 Views
- 43 replies
- 3 likes
- 62418 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
Hola, se compro un plan con mi tarjeta y yo no lo autorice
Quiero que me devuelvan el dinero
- Quiero que me devuelvan el dinero
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Superuser Contribution How do I pay with the same card on my account even though it denied
My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it
- My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it
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- Spotify Legend
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Superuser Contribution Can u refund me?
I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?
- I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?
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- Not applicable
- 2478 Views
- 2 replies
- 0 likes
- 2478 Views
- 2 replies
- 0 likes
Superuser Contribution I lost my premium subscription yet mthly card debit continued.
How do I know I won't be double charged if I login back in & click premium subscriptions again & provide credit card details again ? If this is not probably addressed, then we have to get the card provider to block the next monthly payment.
- How do I know I won't be double charged if I login back in & click premium subscriptions again & provide credit card details again ? If this is not probably addressed, then we have to get the...
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- Spotify Legend
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
O pagamento da assinatura premium não está atrelado a minha conta
Olá o meu recibo é ID do pedido: 1916370929716106-1-1 por favor vincule a minha conta: hcoscarelli PlanoPremiumPaís brasilDispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema Operacional(iOS 10, Android Oreo, Windows 10, etc.) Mi...
- Olá o meu recibo é ID do pedido: 1916370929716106-1-1 por favor vincule a minha conta: hcoscarelli Plano Premium País brasil Dispositivo (iPhone 8, Samsung Gala...
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- Spotify Star
- 178 Views
- 1 replies
- 1 likes
- 178 Views
- 1 replies
- 1 likes
Superuser Contribution Duo subscription still only allowing to listen to the same music even though accounts are different?
PlanSupCountryEnglandDeviceiphone 13’s Operating Systemup to date(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Sup Country England Device iphone 13’s Operating System up to date (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 322 Views
- 3 replies
- 0 likes
- 322 Views
- 3 replies
- 0 likes
Solved!! Premium Duo and Sonos
Hi,When switching subscription from Premium Family to Duo, will playing music on Sonos still work?The reason I'm asking is that I switched accounts while at work, and my wife at home told me that neither of our accounts work on Sonos (error message: ...
- Hi, When switching subscription from Premium Family to Duo, will playing music on Sonos still work? The reason I'm asking is that I switched accounts while at work, and my wife at home told me that...
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- Visitor
- 3249 Views
- 4 replies
- 0 likes
- 3249 Views
- 4 replies
- 0 likes
Payment datum
Can the payment datum be changed between the 25th and the 30th of every month ? Currently it is setup at the 19th of the month. Thank you.
- Can the payment datum be changed between the 25th and the 30th of every month ? Currently it is setup at the 19th of the month. Thank you.
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- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Change Subscription from Duo to Student?
How can I change my subscription plan from Premium Duo to Student without losing all my playlists? Thank you in advance!
- How can I change my subscription plan from Premium Duo to Student without losing all my playlists? Thank you in advance!
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- Spotify Star
- 256 Views
- 1 replies
- 0 likes
- 256 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution revival of paid premium
Hi, my brother had a premium individual plan valid till 03/05/23. I have a duo plan and shared that link with him to join the duo but later I wanted to switch his account with my spouse account. I removed his name and added my spouse account now duo ...
- Hi, my brother had a premium individual plan valid till 03/05/23. I have a duo plan and shared that link with him to join the duo but later I wanted to switch his account with my spouse account. I re...
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- Moderator
- 1471 Views
- 1 replies
- 0 likes
- 1471 Views
- 1 replies
- 0 likes
Cobraram meu plano com a assinatura errada
eu possuía o plano estudante, porém do nada colocaram meu plano como premium no valor de 19,90 , sendo que o valor teria que ser 9,90 no plano estudante, queria entender o que aconteceu
- eu possuía o plano estudante, porém do nada colocaram meu plano como premium no valor de 19,90 , sendo que o valor teria que ser 9,90 no plano estudante, queria entender o que aconteceu
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- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Superuser Contribution Doesn't accept my credit card
I'm trying to pay my premium signature again, but I add my credit card. The web form updates asking my address and other data.After that it shows a message: "There was a payment failure. Try again. If you want, you can use another card or a different...
- I'm trying to pay my premium signature again, but I add my credit card. The web form updates asking my address and other data. After that it shows a message: "There was a payment failure. Try again....
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- Regular
- 2886 Views
- 4 replies
- 0 likes
- 2886 Views
- 4 replies
- 0 likes
CANCELAMENTO
Cancelei o meu plano no mes passado e o premium ficou que iria até 16/03 e hoje entrei na minha conta e ainda estava premium e eu nao vou ter condiçoes de pagar esse valor justamente por isso foi cancelado e agora cancelei novamente e está como se eu...
- Cancelei o meu plano no mes passado e o premium ficou que iria até 16/03 e hoje entrei na minha conta e ainda estava premium e eu nao vou ter condiçoes de pagar esse valor justamente por isso foi can...
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- Spotify Star
- 2085 Views
- 1 replies
- 0 likes
- 2085 Views
- 1 replies
- 0 likes
[SOLVED] Country wasn't changed and unable to add family member
PlanFrom Premium to Premium DuoCountryFrom Malaysia to India DeviceWeb My Question or IssueI recently moved from Malaysia to India and wanted to add my spouse to my premium membership. So i cancelled my Premium Membership with Digi Cellular Plan in M...
- Plan From Premium to Premium Duo Country From Malaysia to India Device Web My Question or Issue I recently moved from Malaysia to India and wanted to add my spouse to my premiu...
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- Spotify Star
- 160 Views
- 1 replies
- 0 likes
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indiaMalaysiapremium-duo
- 160 Views
- 1 replies
- 0 likes
Paument Premium
Hello - i have a single premium account buy I’m getting charged twice a month - why and how can I cancel the payments ? PlanPremiumCountryspain Device(iPhone 13Operating System(iOS 10) My Question or IssueDouble payment
- Hello - i have a single premium account buy I’m getting charged twice a month - why and how can I cancel the payments ? Plan Premium Country spain Device (iPhone 13 Ope...
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- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Superuser Contribution Is there a customer service to help ?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 1915 Views
- 1 replies
- 0 likes
- 1915 Views
- 1 replies
- 0 likes
Superuser Contribution Pagué premium dúo el mes pasado y me figura el plan personal
Pagué el 6/2/23 el plan premium dúo y en mi suscripción me figura el plan individual premium que hoy me volvieron a cobrar. Jamás pude usar el Olán dúo. Quiero mi reintegro del cobro de hoy y que me actualicen el plan que suscribí. Soy de argentina P...
- Pagué el 6/2/23 el plan premium dúo y en mi suscripción me figura el plan individual premium que hoy me volvieron a cobrar. Jamás pude usar el Olán dúo. Quiero mi reintegro del cobro de hoy y que me ...
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- Moderator
- 788 Views
- 1 replies
- 0 likes
- 788 Views
- 1 replies
- 0 likes
Superuser Contribution After I made the payment, the Duo Plan did not appear.
PlanPremiumCountryBrazilDevice(iPhone14)Operating System( Windows 10) My Question or IssueI have an individual plan and paid to upgrade to Duo, but my plan hasn't changed and I can't cancel. The payment was made on 03/17/2023, but it is still not sho...
- Plan Premium Country Brazil Device (iPhone14) Operating System ( Windows 10) My Question or Issue I have an individual plan and paid to upgrade to Duo, but my plan hasn't changed and...
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- Moderator
- 1461 Views
- 1 replies
- 0 likes
- 1461 Views
- 1 replies
- 0 likes
Superuser Contribution Hello, Quebec decided to make it illegal to displace with headphones
Because Quebec is held under constraint with lame parties, and a lame government, they decided to make it illegal to wander with headphones. As for bikes or any other locomotion thingies that aren't motorized. Do you believe that Couillard did this t...
- Because Quebec is held under constraint with lame parties, and a lame government, they decided to make it illegal to wander with headphones. As for bikes or any other locomotion thingies t...
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- Regular
- 532 Views
- 6 replies
- 1 likes
- 532 Views
- 6 replies
- 1 likes
Solved!! Unable to subscribe : "Sorry, you are not eligible for that plan."
Hi,I am trying to subscribe to Premium. I am located in Quebec. Each time that I click on the "Get started" button, I have a notice appearing above the different plans table saying : "Sorry, you are not eligible for that plan. Here are some other way...
- Hi, I am trying to subscribe to Premium. I am located in Quebec. Each time that I click on the "Get started" button, I have a notice appearing above the different plans table saying : "Sorry, you ar...
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- Visitor
- 1801 Views
- 3 replies
- 0 likes
- 1801 Views
- 3 replies
- 0 likes