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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

i'm not eligible for Premium

PlanFreeCountryCzech republicDeviceiPhone 13 mini, Macbook Pro 13Operating System(iOS 16, Windows 10, MacOS) My Question or IssueHello, i have a problem that it is not possible to buy premium Individual, because i'm not eligible for Premium(due to 1 ...

  • Visitor
  •   Plan Free Country Czech republic Device iPhone 13 mini, Macbook Pro 13 Operating System (iOS 16,  Windows 10, MacOS)   My Question or Issue Hello, i have a problem that it...
  • Jose_M
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Spotify Premium Individual

Plan PremiumCountry IndiaDevice Iphone 11 proMy Question or IssueI had subscribed to Spotify mini and saw that we can only download 30 songs. I immediately signed up for the individual plan and though th mini will be replaced. However I ca see that s...

  • Visitor
  • Plan Premium Country India Device Iphone 11 pro My Question or Issue I had subscribed to Spotify mini and saw that we can only download 30 songs. I immediately signed up for the individual p...
  • Jose_M
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Account is not authorized for purchase

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • michealosborne170
  • Newbie
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Sharing playlists with a free account

I have a free account. When I share a playlist with another person who has a Premium account, will this persons get advertisements while playing the list ?

  • Casual Listener
  • I have a free account. When I share a playlist with another person who has a Premium account, will this persons get advertisements while playing the list ?
  • Dian
  • Spotify Legend
  • 13338 Views
  • 4 replies
  • 0 likes
  • 13338 Views
  • 4 replies
  • 0 likes

Superuser Contribution Broke phone

My Question or IssueI smashed my phone and can't remember my Gmail password or Spotify password. How can I reinstall app. It's premium account.

  • Visitor
  •     My Question or Issue I smashed my phone and can't remember my Gmail password or Spotify password. How can I reinstall app. It's premium account.
  • Alex
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Using the same account for premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i upgraded to a premium duo because my boyfriend and I has been using my account and we some...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Bittencourt
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Get a rid of shuffle-play button

Recently on the mobile version of Spotify, they add random songs to all of your playlists because they "think you'll like them." This is so annoying simply because I have certain songs in a playlist to listen to THEM, not other random songs. It's eve...

  • Visitor
  • Recently on the mobile version of Spotify, they add random songs to all of your playlists because they "think you'll like them." This is so annoying simply because I have certain songs in a playlist ...
  • AlejaR
  • Moderator
  • 222 Views
  • 1 replies
  • 1 likes
  • 222 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changing Payment Detail

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can't update my country (having recently moved) or my payment plan (there is no update but...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • AlejaR
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont let me subscribe to the student plan

PlanStudent PremiumCountryNederlandsDeviceiPhone 13 Pro MaxMy Question or IssueI am a student studying in The Netherlands and I verified my university using the SheerID system, but unfortunately, when I press subscribe to enter my payment details it ...

  • Visitor
  • Plan Student Premium Country Nederlands Device iPhone 13 Pro Max My Question or Issue I am a student studying in The Netherlands and I verified my university using the SheerID system, but unfo...
  • Dian
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Wechsel von Individual zu Duo Abo

Hallo eine Frage, unser Sohn hat das einzelne Abo und wir würden das gerne auf Duo ändern.1.Wie funktioniert das?2.Gibt es dafür wieder "Freimonate" als Geschenk zum Abschluss des Abos3.Wie sieht es mit der bestehenden Playlist aus. Kann diese überno...

  • Visitor
  • Hallo    eine Frage, unser Sohn hat das einzelne Abo und wir würden das gerne auf Duo ändern. 1.Wie funktioniert das? 2.Gibt es dafür wieder "Freimonate" als Geschenk zum Abschluss des ...
  • adrian_oechsner
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid last week and still not premium ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuelast week the system took the payment but my account is not premium yet ! Who needs to fix it...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue last we...
  • Dian
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution connection

Hi, we opened a premium for the family and can't connect, send me a link to connect, do I need to open a new account for this?

  • Visitor
  • Hi, we opened a premium for the family and can't connect, send me a link to connect, do I need to open a new account for this?
  • Eni
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't get my student offer and my documents are not expired yet

Hi, actually I'm graduating next year, and my student id also got a stamp for registration of first semister on the semester year of 2022-2023,but you guys won't recognize my documents, I'm wondering can I get verified, for sure I'm still a in study ...

  • Visitor
  • Hi, actually I'm graduating next year, and my student id also got a stamp for registration of first semister on the semester year of 2022-2023,but you guys won't recognize my documents, I'm wondering...
  • AlejaR
  • Moderator
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Solved!! Spotify doesn't link to paypal

PlanPremium IndividualCountryVenezuelaDevicePC - XiaomiOperating SystemAndroid - Windows 10 My Question or IssueHi! I am trying to pay for the individual plan, but when I linked to my paypal account, it said my card is not authorized. I have balance ...

InkedWhatsApp Image 2023-01-20 at 3.31.27 PM_LI.jpg
  • Visitor
  •   Plan Premium Individual Country Venezuela Device PC - Xiaomi Operating System Android - Windows 10   My Question or Issue Hi! I am trying to pay for the individual plan, b...
  • user-removed
  • Not applicable
  • 464 Views
  • 2 replies
  • 0 likes
  • Payment
    subcription
  • 464 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cuenta premium suspendida incluso después de haber pagado??

PlanPremiumCountryArgentinaDeviceMotorola e20My Question or IssueEl mes pasado hubo un problema con la tarjeta y no paso el pago. Me "suspendieron" el plan premium. Una vez solucionado el problema con el pago, todos los demás miembros del plan volvie...

  • Newbie
  •   Plan Premium Country Argentina Device Motorola e20 My Question or Issue El mes pasado hubo un problema con la tarjeta y no paso el pago. Me "suspendieron" el plan premium. Una vez solu...
  • MihailY
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Can't Invite partner to Premium Duo

My wife and I were on a Premium Family plan, the person who had the Premium Plan had to cancel and I purchased a Premium Duo for me and my wife, now she can't use the Premium Duo because of some 12 month limit. Is there some way she can't use the Pre...

  • Newbie
  • My wife and I were on a Premium Family plan, the person who had the Premium Plan had to cancel and I purchased a Premium Duo for me and my wife, now she can't use the Premium Duo because of some 12 m...
  • Jose_M
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up Duo and it won't accept our correct address!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've subscribed. I've already entered our correct address in the account. But in setting up D...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've su...
  • Vasil
  • Moderator
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged for a plan immediately for 3 months premium trial

I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22/03/23. That means the offer is applied but what ab...

  • Visitor
  • I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22...
  • 31e2dvxgh43bgt5wcmvo
  • Visitor
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

CredCard updated but still getting warnings

Hey all! I recently had to switch credit cards for my Spot account. By the looks of everything, the update was completed correctly and I was charged for this month - however, I keep getting warnings in the app on my phone that if I don't update my cr...

  • Visitor
  • Hey all! I recently had to switch credit cards for my Spot account. By the looks of everything, the update was completed correctly and I was charged for this month - however, I keep getting warnings ...
  • kaworu_bloodpaw
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes