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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55917 Views
  • 23 replies
  • 5 likes
  • 55917 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 34138 Views
  • 19 replies
  • 2 likes
  • 34138 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23540 Views
  • 12 replies
  • 1 likes
  • 23540 Views
  • 12 replies
  • 1 likes

Family Account Holder - Where to get Google Nest Mini code?

PlanCountryFamilyUK My Question or IssueI've been a Spotify account holder for many years now and so based on everything I've read so far, I should be eligible for the Google Nest Mini. When I go to the page, https://www.spotify.com/uk/premium/#PLANS...

  • Visitor
  • Plan Country Family UK   My Question or Issue I've been a Spotify account holder for many years now and so based on everything I've read so far, I should be eligible for the Goog...
  • Billy-J
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

PayPal giftcard

PlanFree/PremiumCountryUKDeviceiPhone 11Operating SystemiOS 13 My Question or IssueI have a gift card for spotify, but it isn't being shown in my PayPal account. If I just pick pay for premium with PayPal, will it use my giftcard?

  • Visitor
  • Plan Free/Premium Country UK Device iPhone 11 Operating System iOS 13   My Question or Issue I have a gift card for spotify, but it isn't being shown in my PayPal account. If I just p...
  • EthanS1
  • Community Legend
  • 1357 Views
  • 1 replies
  • 0 likes
  • 1357 Views
  • 1 replies
  • 0 likes

Do I qualify for Google Nest

My Premium account is activated through Currys 6 month free subscription code. Do I qualify to redeem a Google Nest Mini speaker?

  • Visitor
  • My Premium account is activated through Currys 6 month free subscription code. Do I qualify to redeem a Google Nest Mini speaker?  
  • EthanS1
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Not eligible for a google nest mini

I’ve just signed up for a (£9.99) premium account and now it says I’m not eligible for a google nest mini why is that

  • Visitor
  • I’ve just signed up for a (£9.99) premium account and now it says I’m not eligible for a google nest mini why is that      
  • Billy-J
  • Spotify Star
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Just signed to the premium but saying i cannot redeem

We're sorry but you're not able to redeem at this moment.I paid via paypal, the £10 is deducted and went through. It is my first time using Spotify premium also. And am not eligible as per below Who’s not eligible?You’re not eligible if you:Use a non...

  • Newbie
  • We're sorry but you're not able to redeem at this moment. I paid via paypal, the £10 is deducted and went through. It is my first time using Spotify premium also.  And am not eligible as per be...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 4 replies
  • 0 likes
  • 352 Views
  • 4 replies
  • 0 likes

Hola buenas noches me están cobrando la cuenta Premium y no me funciona

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHola buenas noches quería saber porque me están cobrando la cuenta dé Spotify Premium y no la...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hola bu...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Ending Premium Student Trial

PlanPremium for StudentsCountryCanadaDevice(Google Pixel 3A)Operating System(Android 10) My Question or IssueHello!I am trying to cancel my free trial early in order for me to be eligible for the Google Nest Mini. Does anyone know how to opt out of t...

  • Visitor
  •  Plan Premium for Students Country Canada Device (Google Pixel 3A) Operating System (Android 10)   My Question or Issue Hello! I am trying to cancel my free trial early in order ...
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Can't Seem to Cancel Spotify Premium Subscription

PlanPremiumCountryUSA Device(Samsung Galaxy A10e) Operating System(Android) My Question or IssueToday I just subscribed to the Spotify Premium (Individual) plan, and now I am trying to cancel my subscription. I thought about the price and weather I c...

  • Visitor
  • Plan Premium Country USA   Device (Samsung Galaxy A10e)  Operating System (Android)    My Question or Issue Today I just subscribed to the Spotify Premium  (Indivi...
  • Billy-J
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

I got a spotify premium "welcome back" email after I disabled it

So, 29th August I cancelled my spotify premium and yesterday I got email from Spotify with welcome message "Welcome back to premium". I just don't know if this is just a bot or someone got into my account or somehow got my credit card number. My acco...

  • Visitor
  • So, 29th August I cancelled my spotify premium and yesterday I got email from Spotify with welcome message "Welcome back to premium". I just don't know if this is just a bot or someone got into my ac...
  • Billy-J
  • Spotify Star
  • 2158 Views
  • 1 replies
  • 0 likes
  • Premium
    premium problem
  • 2158 Views
  • 1 replies
  • 0 likes

duo premium with headspace

PlanPremiumCountryukDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would like to upgrade to the duo but i also have headspace and im paying full price. do you do...

  • Visitor
  •     Plan Premium Country uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Billy-J
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Solved!! Duo Subscription for my sister

Hello I was hoping to get my sister and myself a Duo paid plan, but we don't live together. Can I still get one? I've read so many different opinions on this online, just thought I'd check here before buying it. Country: INDIA.Any help would be appre...

  • Casual Listener
  • Hello 😃 I was hoping to get my sister and myself a Duo paid plan, but we don't live together. Can I still get one? I've read so many different opinions on this online, just thought I'd check here...
  • Billy-J
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Play history in Premium Family

My Question or IssueIf I accept an invitation to a premium family plan will my play history (pre-invitation) be visible to the initiator of the family plan?

  • Visitor
  •   My Question or Issue If I accept an invitation to a premium family plan will my play history (pre-invitation) be visible to the initiator of the family plan? 
  • TreyAnastasio
  • Spotify Star
  • 1900 Views
  • 1 replies
  • 0 likes
  • 1900 Views
  • 1 replies
  • 0 likes

Solved!! Google Nest Mini Offer

PlanPremiumCountryUKDeviceiPhone 7Operating SystemiOS 13 I have been a Spotify premium subscriber since circa 2013. In the last 2 months I have moved my billing into my Sky Tv subscription. I believe this renders me ineligible for the Google Nest off...

  • Visitor
  • Plan Premium Country UK Device iPhone 7 Operating System iOS 13   I have been a Spotify premium subscriber since circa 2013. In the last 2 months I have moved my billing into my Sky Tv ...
  • EthanS1
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Solved!! I just signed up for Premium. When do I get my Nest?

PlanPremiumCountryCanadaDeviceiPhone 11, HP ENVY X360 15Operating SystemiOS 14 Beta, Windows 10, My Question or IssueI've been using free Spotify, but when I heard about the Nest Mini offer, I decided to sign up for Premium. I haven't received any in...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 11, HP ENVY X360 15 Operating System iOS 14 Beta, Windows 10,   My Question or Issue I've been using free Spotify, but when I heard about the ...
  • pumplechump
  • Visitor
  • 465 Views
  • 4 replies
  • 0 likes
  • 465 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Payment problems

PlanPremiumCountryuk My Question or IssueMy premium has been paused due to payment not taking but I’ve paid this months? can anyone help please

  • Casual Listener
  • Plan Premium Country uk   My Question or Issue My premium has been paused due to payment not taking but I’ve paid this months?  can anyone help please 
  • Roisin6
  • Casual Listener
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Your voucher has already been redeemed - Premium Student

PlanPremium StudentCountryGermanyDevice(Samsung Galaxy S20, Macbook Air 2012, Desktop PC)Operating System(Android, Windows 10, iOs) My Question or IssueUsually I was paying 5€/month as a student for Premium Student. In October 2018 I started to get c...

  • Visitor
  •   Plan Premium Student Country Germany Device (Samsung Galaxy S20, Macbook Air 2012, Desktop PC) Operating System (Android, Windows 10, iOs)   My Question or Issue Usually I was ...
  • EthanS1
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Valor cobrado

É possível fazer um estorno do valor, sendo que eu estava testando 3 meses free...

  • Visitor
  • É possível fazer um estorno do valor, sendo que eu estava testando 3 meses free...    
  • Ivan
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed with cellular balance Indonesia

PlanPremiumCountry Indonesia My Question or Issue I just buy premium account with cellular balance, the payment failed but my balance reduced. now i don't get premium account please help

  • Newbie
  • Plan Premium Country  Indonesia   My Question or Issue  I just buy premium account with cellular balance, the payment failed but my balance reduced. now i don't get premium accou...
  • Ver
  • Spotify Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Spotify converted my student premium account to regular w/o my knowledge

PlanPremium for StudentsCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I haven't touched my subscription plan for almost a year now and then I randomly s...

  • Casual Listener
  • Plan Premium for Students Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Claiming Google Home Mini Issue! - Canada

PlanStudentCountryCanada DeviceLaptop, Samsung PhoneOperating SystemWindows 10 My Question or IssueI was on their free trial and then I heard of the Free Google Mini Offer if you have a premium account. I paid for my Premium Student account and I tri...

  • Visitor
  •   Plan Student Country Canada   Device Laptop, Samsung Phone Operating System Windows 10   My Question or Issue I was on their free trial and then I heard of the Free Googl...
  • MauriceMV
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes